By Chris Dawson April 8, 2021 - 10:23 am

Life After Lockdown – What will your customers want from online delivery & returns?

Ecommerce growth is on the rise – in fact, it’s estimated that online shopping will account for 30% of all retail purchases by 2024, and the recent Covid19 pandemic has only accelerated this growth. But now is not the time to rest on your laurels.

Ecommerce Returns Made More Complicated by Brexit Barriers

Who'd have thought that three months on we'd still be struggling with Brexit barriers that impact how cross channel trade works? In fact, as a country, we haven't even really got internal trade sorted with Northern Ireland still seeing issues ordering goods to and from

ZigZag Global Returns Management Platform acquired by Global Blue

ZigZag Global, the award-winning returns management platform, have announced they have reached an agreement with Global Blue — a leader in Tax-Free Shopping and Added Value Payment Services, to acquire the high growth business. "The acquisition will enhance ZigZag’s rapid growth by cross-selling its solutions into

eBay Seller Update 21.1 – Partial refunds & post-sale management

Partial Refunds eBay have announced today that from late March, sellers using managed payments will have more flexibility to resolve return requests by making it possible to offer a partial refund even when eBay auto-accepted the return. This can help you save money on postage costs

Amazon FBA returns processing fee reductions

The FBA returns processing fee applies to customer-returned products sold on Amazon in certain fashion categories for which Amazon offers free return shipping, including clothing and shoes and handbags. Amazon are reminding sellers that, in Amazon Europe stores, they have eliminated the FBA returns processing

£2.4 billion of unreturned goods stored by consumers

UK shoppers are sitting on a potential £2.4 billion of unreturned goods they have purchased online, as lockdowns restrictions have made returning unwanted items significantly harder for them. Unreturned goods are a problem for retailers as well as consumer, whilst you may welcome lower returns

Temporarily Extended Amazon Returns Window

Recognising that many are struggling in their personal lives due to the ongoing pandemic, and some are unfortunately seriously ill or perhaps forced to self isolate at home, a temporarily extended Amazon returns window has been announced and applied retrospectively to past orders. For orders placed

Retail Returns in 2021: What should retailers expect now?

Today, Luke Toudup of ZigZag Global discusses what retailers should expect from Retail Returns in 2021 and how retailers can, and in some cases already are, adapting to serve customers in the new retail landscape created by COVID. Retail Returns in 2021 Lockdown III was released to

What’s in the Box? New Hermes returns experience service

Hermes have launched an innovative new 'What's in the Box?' service in the UK, designed to further improve the returns experience for their retail customers and their consumers. It follows a successful trial by fashion retailer, Joe Browns. The 'What's in the Box?' service allows

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