Negative Feedback

By Chris Dawson January 10, 2020 - 11:34 am

Toolhaus neg feedback tools shuts down after 16 years

"Toolhaus is pulling the plug. All things must pass", is how Win Bent announced that one of the oldest surviving and much loved eBay tools is closing down. Toolhaus was once the defacto eBay feedback tool, enabling you to view any eBay User's feedback with

Amazon customers unhappy over Christmas

A record 6.4% of Amazon customers have had a negative experience over the Christmas period when buying from third-party merchants Marketplace Pulse reports. More than half a million of the 8.5 million feedback reviews left by Amazon customers worldwide over Christmas were negative. The US, UK,

How to prevent negative seller feedback on Amazon

Amazon encourages sellers to resolve any situations involving negative feedback on Amazon by looking into the root cause of each negative rating, addressing the customer’s concern in a timely manner, and making ongoing optimisations to merchants' processes and policies. Customers can update their feedback on any

How not to respond to eBay negative feedback!

Whether or not to respond to negative or neutral feedback has been a long standing discussion for eBay sellers. Responding sometimes looks worse than not responding, especially as the buyer has the final right of reply to leave a final comment after your response. Not

eBay UK: “we want buyers to leave more negs”

We've been hearing two, apparently related, things from eBay sellers for a week or two now - one, a sudden increase in negative and neutral feedback overall, and two, an increase in negative and neutral feedbacks with positive comments. More than one seller has mentioned

I know I can't neg buyers so why bother telling me?

"Yes we are using the pop up. This is simply a way of letting buyers know the 'new news' that they shouldn't be afraid to speak their minds if they have a bad experience. They'll see it a maximum of three times and if you're providing

Recent Comments

2 hours ago
NorthCrystal: Do you mean the same "golden goose" that asks US gov for permission(s) to its...
17 hours ago
Lauren: Hi Ed! Leave it with me, I've asked ShippingEasy if they have a UK version available....
18 hours ago
ed martin: is there a UK edition? i seem to have downloaded the US one...
2 days ago
Lorna Richardson: The golden goose is leaving the EU. They have had 3 years to prepare and...