By Chris Dawson July 22, 2021 - 10:00 am

Next day delivery not offered by 34% of merchants

Free and next day delivery are the biggest influences on consumers’ purchasing decisions, but merchants are failing to meet these needs according to research, The Retail Expectation Gap, undertaken by Parcelhub and Brightpearl. 58% of consumers said that free delivery would make them more likely to

Struggling with your marketplace reviews and ratings? Three tips to achieve 5-star excellence

How much focus do you put on managing not just your feedback but also your reviews across marketplaces? There is a school of thought which says responding to negative feedback simply highlights it, but increasing consumers are coming to accept that there's no such thing

Should you respond to a negative review or feedback?

In what will be no surprise to online merchants, the British are a nation of complainers and not averse to making our views known with negative feedback or reviews. One-third of shoppers in the UK have posted a negative review after interacting with a retailer,

BigCommerce for B2B rolls out tools for distribution chain

BigCommerce have announced the rollout of BigCommerce for B2B, a comprehensive suite of applications tailored specifically to accelerate the success of B2B merchants selling online. Before you ask what the point is and why you can't just use a standard BigCommerce store, the reason you

$15 million Brightpearl funding and new Chairman

Brightpearl has announced a $15 million growth round and the appointment of a new Chairman to help drive further expansion. “Our mission is to enable intelligent retail. We’ve experienced tremendous growth over the last year because of our ability to service the need from fast-growing brands

Meet the retailer: Natural Baby Shower

Twelve years ago, when their son was born, Clifton and Victoria decided to start their company Natural Baby Shower, bringing together the best natural baby products we could find at family-friendly prices. "Choosing natural doesn't mean forfeiting style or paying loads more. Quality over quantity! We’ve

Brightpearl iOS POS solution and PayPal Here support

Brightpearl have released 'Brightpearl POS" a point of sale solution running on Apple iOS that offers retailers a single view of sales and inventory across all channels. At the same time Brightpearl released a new integration with PayPal Here, PayPal's mobile payments solution designed to accept

Gearing up for a great Christmas, webinar: 20/6/17

It's time to be thinking about Christmas selling 2017. Join this Brightpearl webinar.

Learn how to connect with today’s customer expectations, webinar: 16/5/17

Learn how jewellery firm Alex Monroe has conquered ecommerce and learn from their success.

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