By Chris Dawson July 26, 2021 - 8:00 am

China acknowledges differences in laws, cultures and business practices

China has acknowledged that Chinese sellers recently banned by Amazon for dodgy business practices have fallen foul of differences in laws, cultures and business practices. What goes in China is not always tolerated in the Western world. This follows the news in May that Amazon suspended

Fake reviews made illegal could lead to punitive fines

The Government is proposing a package of reforms to ensure the UK has a ‘best in class’ competition regime. This includes hefty penalties which would make it automatically illegal to pay someone to write, or host, fake reviews. "The UK’s economic recovery relies on the strength

Why Reviews aren’t enough in today’s world

Liam Chennells is CEO of detected, who are building the global mark of trust for ecommerce, aiming to verify that businesses are who they say they are adding trust to the buying, whether this be a business buying from a business or a consumer shopping

Amazon review manipulation services investigated by Which?

In December 2020, Which? signed up to 10 sites offering Amazon review manipulation services, including free or discounted products in exchange for reviews, or sales campaigns for sellers to boost their positive reviews. Distressingly, but unsurprisingly, Which? found Amazon review manipulation services with: 702,000 product reviewers

Amazon Review the Review comment feature to go

Amazon love user generated content like feedback and reviews, but they are going to ditch the Amazon Review the Review comment feature as of today, Wednesday the 16th of December. The reason given for scrapping the comments feature on reviews is very simply that while reviews

Customer experience insight platform Chattermill raises $8M

Chattermill the platform giving brands a complete insight into their customer experience have just raised $8million in a series A funding round according to TechCrunch. Customer feedback is vital in furthering business and gaining quick insights into what is working and why through the honest

Underhand businesses still tout for fake reviews on Amazon

Amazon removes a ton of fake reviews on Amazon marketplaces, but that still doesn't appear to deter unscrupulous merchants from attempting to buy reviews to boost the popularity and ranking of their products. We've heard from users who are still receiving requests to buy reviews

Amazon one click star rating tests for reviews

Amazon are testing a one click star rating for product reviews which removes the requirement to write a comment. The aim appears to be to collect reviews from the thousands of purchases for which a consumer currently wouldn't bother to review or write about. Reviews are

Amazon amnesty; time to fess up to fake reviews

Third-party sellers, brands, and consumers are all trying to crack the apparent Amazon algorithm of how reviews and promotion can get products exposed. Today as a guest writer for Tamebay, Sophie Light Wilkinson, VP Marketing EMEA, Bazaarvoice, argues that it’s time for Amazon to fess

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