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On-Time Delivery

By Chris Dawson December 10, 2020 - 11:20 am

eBay UK protect COVID shipping metrics in November

Knowing that business sellers may have encountered delivery problems lately, eBay UK don't want lower than normal COVID shipping metrics to impact your otherwise well run eBay operation. To help, eBay have put three steps in place both to try and prevent issues in the

eBay protect late shipping metrics in US during COVID Christmas

eBay have reminded buyers and sellers that US shipping is hitting record highs this year due to COVID-19 and as a result shipping times are less predictable than in previous years this Christmas. In order to protect sellers, they are using more signals to protect

eBay make uploading tracking mandatory

eBay have announced today that they will be making uploading tracking mandatory for items shipped via a trackable shipping service. This change applies to all sellers including business sellers and private sellers. As of 4 March 2019, you are required to upload tracking in the structured

Did your eBay Late Delivery feedback metric suffer over Black Friday?

Last week was one of the busiest weeks of the year and this coming fortnight is expected to be even busier. With Black Friday and Cyber Monday, most online retailers would have been shipping larger than normal volumes and, whilst most couriers appear to have

How to get an automatic eBay on-time delivery metric tick

eBay UK have been asking sellers to add tracking details for many years - not least of which to satisfy the relatively new eBay on-time delivery metric which was first announced in the summer 2015 eBay Seller Release. Following a bank holiday is perhaps the

What makes tracking outstanding on an International shipment?

On Saturday evening I made a purchase on eBay from a German retailer and thought it worth noting the way that they supplied tracking information because it's a text book case of how great tracking helps the consumer and averts any questions from customers. It's a

Royal Mail slash cost of 5kg 2nd Class Medium Parcels for the Summer

Royal Mail  are reducing the cost of sending a Medium Parcel by over 50% from £13.75 to £6.29 over the summer period. From the 17th of July to the 16th of October 2017, the cost of a 2nd Class Medium Parcel 2-5kgs purchased online will be

eBay remove last On-Time delivery protections for Royal Mail services

eBay have started emailing sellers telling them that from the 31st of July 2017, they will be removing late delivery rate protection on Royal Mail transactions. After this date they will no longer automatically register Royal Mail transactions as delivered on time. The change only affects

eBay UK Spring 2017 Seller Release: Performance Standards

eBay will be changing performance standards to make sure you UK metrics are protected from any overseas defects. International Standards and new protections eBay currently measure standards across 4 regions: UK & Ireland; US; Austria, Germany & Switzerland; and Global. from August 2017: Each transaction will only count

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