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On-Time Delivery

By Chris Dawson February 1, 2019 - 10:07 am

eBay make uploading tracking mandatory

eBay have announced today that they will be making uploading tracking mandatory for items shipped via a trackable shipping service. This change applies to all sellers including business sellers and private sellers. As of 4 March 2019, you are required to upload tracking in the structured

Did your eBay Late Delivery feedback metric suffer over Black Friday?

Last week was one of the busiest weeks of the year and this coming fortnight is expected to be even busier. With Black Friday and Cyber Monday, most online retailers would have been shipping larger than normal volumes and, whilst most couriers appear to have

How to get an automatic eBay on-time delivery metric tick

eBay UK have been asking sellers to add tracking details for many years - not least of which to satisfy the relatively new eBay on-time delivery metric which was first announced in the summer 2015 eBay Seller Release. Following a bank holiday is perhaps the

What makes tracking outstanding on an International shipment?

On Saturday evening I made a purchase on eBay from a German retailer and thought it worth noting the way that they supplied tracking information because it's a text book case of how great tracking helps the consumer and averts any questions from customers. It's a

Royal Mail slash cost of 5kg 2nd Class Medium Parcels for the Summer

Royal Mail  are reducing the cost of sending a Medium Parcel by over 50% from £13.75 to £6.29 over the summer period. From the 17th of July to the 16th of October 2017, the cost of a 2nd Class Medium Parcel 2-5kgs purchased online will be

eBay remove last On-Time delivery protections for Royal Mail services

eBay have started emailing sellers telling them that from the 31st of July 2017, they will be removing late delivery rate protection on Royal Mail transactions. After this date they will no longer automatically register Royal Mail transactions as delivered on time. The change only affects

eBay UK Spring 2017 Seller Release: Performance Standards

eBay will be changing performance standards to make sure you UK metrics are protected from any overseas defects. International Standards and new protections eBay currently measure standards across 4 regions: UK & Ireland; US; Austria, Germany & Switzerland; and Global. from August 2017: Each transaction will only count

eBay Seller Metrics and Royal Mail Tracked 24 & 48 concerns

We've heard from a couple of sellers in the past week, that eBay and Royal Mail's Tracked 24 and Tracked 48 services aren't working as well together as might be hoped. There are a number of separate issues which added together can make it a

eBay move to 6 day a week service for Royal Mail & myHermes

eBay are making changes to the working day delivery week for Royal Mail and myHermes services. As of today, eBay's estimated delivery dates will match the way these carriers count working days by including Saturdays. Realistically, this is intended to help sellers although on the flip

Recent Comments

7 hours ago
Front Liner: If you are happy with the way your goods are delivered and received, then...
12 hours ago
Ridwan: when they are likely to start in UK?...
12 hours ago
Rob: @Front Liner Thats odd as I send quite a bit of stuff up to remote Scotland...
14 hours ago
lan H: I gave up selling on Amazon, too many hurdles - and too much rule changing....