By Chris Dawson August 23, 2019 - 12:55 pm

Peak season is nearly upon us again – is the industry ready?

As retailers take their last long weekend break before the busy Q4, Matthew Robertson, Co-CEO at NetDespatch looks at the planning for the peak season and how delivery can delight or frustrate both consumers and retailers: These days, planning for the peak season for retail seems

Amazon Prime Day Delivered

There is much written about Prime Day Sales and not so much about how Prime Day delivered and the purchases got to the buyers. Today, Matthew Robertson, co-CEO, NetDespatch, takes a look back at how well Prime Day delivered in 2019 and also how the

How the Parcel Service Delivery has evolved in 2019

Today, Matthew Robertson, Co-CEO at NetDespatch dives into the Parcel Service Delivery and looks to IoT-enabled smart deliveries in the future. Parcel service delivery has evolved significantly in recent years, especially as online sales continue to soar, the demand for parcel delivery has gone up in

Retailers need a laser focus on delivery process

The delivery process is too often the part ecommerce that gets the least attention. Yes, all online retailers look for the fastest way to process parcels and the courier that gives them the best service for the lowest possible price. But what about the delivery

Reminder: Royal Mail to shut down NetDespatch printing this Saturday

If you are a NetDespatch customer, don't forget that Royal Mail have given notice that they will cut off the ability for NetDespatch printing of Royal Mail postage labels this Saturday the 29th of June. This means that you'll need to have an alternative solution

How to adapt to consumers worldwide spending less

All the signs point to a transformative shift in the relationship between consumers and retailers. In fact, a recent global confidence survey found that consumers worldwide are spending less on almost everything. Given the continuing pressure, how can retailers adapt to what appears to be

Royal Mail extend NetDespatch service until end of June

If you are a NetDespatch customer, Royal Mail give notice that they intended to cut off the NetDespatch service of printing of Royal Mail postage labels this coming Friday, the 31st of May. Due to what appear to be hundreds of retailers still using the

Understanding the best ways to retain customers in 2019

In an increasingly competitive world how do retailers retain customers? Today Matthew Robertson, Co-CEO of NetDespatch discusses ways to retain customers, reimagine the traditional store and connect the online world with the offline world. Store closures, business failures, job losses and the worst Christmas for 10

Royal Mail Quality of Service target missed for 7th consecutive quarter

For the 7th quarter in a row Royal Mail Quality of Service targets set for the Universal Service Obligation have been missed. Royal Mail failed to deliver the prescribed 93% of 1st Class letters and parcels on time, i.e. the next working day. Royal Mail Quality

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