By Chris Dawson October 19, 2018 - 9:00 am

eBay Service Metrics Penalties Update

It's been a month since eBay announced that (in the UK) they would delay imposing eBay Service Metrics Penalties until the 1st of February 2019. A month into the the four and a half month respite, it's time to ask how your metrics are looking

eBay 4% fines for US sellers with very high service metrics start today

If you sell on then you'll want to check your seller dashboard today, as eBay are now charging 4% fines for sellers with very high service metrics. Sellers who have a high number of returns for Item not as described will pay an additional

eBay answer your questions regarding eBay Service Metrics

eBay sellers have had a lot of questions concerning the new eBay Service Metrics and potential fee surcharges that will apply to those who fall into the high risk category. When we announced that the metrics were to be delayed until the 1st February many

Amazon Seller Performance metrics changes apply to UK

We reported that Amazon were changing the Amazon Seller Performance Metrics in the US on We can now confirm that the changes will also apply in Europe and to Amazon in the UK. "On October 1, 2018, we will replace this page with a

Amazon Seller Performance metrics changes have announced changes to merchant's Amazon Seller Performance Notifications Page which will come into effect on the 1st of October 2018. The aim is to give a better set of metrics to help sellers keep tabs on their account health. "On October 1, 2018, we

eBay Service Metrics and peer benchmarks

On the 20th of July this year, eBay will make their eBay service metrics and peer benchmarks available in the Seller Hub. For the first time you'll be able to compare your eBay 'item not as described' 'returns' and 'item not received' as compared to your

eBay Seller Metrics and Royal Mail Tracked 24 & 48 concerns

We've heard from a couple of sellers in the past week, that eBay and Royal Mail's Tracked 24 and Tracked 48 services aren't working as well together as might be hoped. There are a number of separate issues which added together can make it a

eBay, it’s time for a level playing field on my metrics please

Jane is the eBay Anorak and has discovered that not all eBay metrics are measured in the same way: We often hear the phrase ‘level playing field’ when referring to eBay for one reason or another but I’d like to request said field within my own

Amazon EU marks UK Bank Holiday shipments late

I was listening with some sympathy to a friend who works for a French ecommerce company. With Christmas falling on a weekend she was bemoaning the fact that the French are back to work the next day and they don't have a string of Bank