By Chris Dawson July 12, 2020 - 2:37 pm

Ofcom Royal Mail fines of £1.6m for delivery failures

You can't be a commercial company and fail to deliver the service you promise without penalties, and that's why Ofcom Royal Mail fines totalling £1.6m have just been imposed. Ofcom Royal Mail fines for missing 1st Class delivery target £1.5m of the fines were for failing to

Royal Mail Posting Cancelled Labels Surcharges

Royal Mail are warning customers that they are now automating the billing of cancelled labels surcharges if the item is subsequently posted. As well as charging for the postage they will also be automatically adding on cancelled labels surcharges of £10 a time if the

New Royal Mail Fines for retailers from 2nd January 2020

There will be new Royal Mail Fines introduced from the 2nd of January 2020. These Royal Mail fines, called 'rework fees' by the company, will imposed when you present your mail incorrectly. If parcels handed to Royal Mail differ from what is stated on the Sales

eBay 4% final value fee fines start to be levied this month

eBay UK's previously announced service metric requirements included a new fine for sellers who were judged to be the worst offenders on eBay. One of these metrics focused on poor buying experiences based on buyers claiming items were Significantly Not As Described (SNAD). 4% final

eBay Service Metrics Penalties Update

It's been a month since eBay announced that (in the UK) they would delay imposing eBay Service Metrics Penalties until the 1st of February 2019. A month into the the four and a half month respite, it's time to ask how your metrics are looking

eBay 4% fines for US sellers with very high service metrics start today

If you sell on then you'll want to check your seller dashboard today, as eBay are now charging 4% fines for sellers with very high service metrics. Sellers who have a high number of returns for Item not as described will pay an additional

eBay answer your questions regarding eBay Service Metrics

eBay sellers have had a lot of questions concerning the new eBay Service Metrics and potential fee surcharges that will apply to those who fall into the high risk category. When we announced that the metrics were to be delayed until the 1st February many WILL implement 4% surcharges from 1st Oct

Following the announcement that eBay UK will be delaying the implementation of service metric penalties until the 1st of February 2019, in the US have announced that they will be pushing ahead and imposing 4% surcharges from the 1st of October 2018 as originally

eBay UK Announces Delay to Service Metrics Penalties to 1st Feb 2019

eBay today announced a delay to the Service Metrics Penalties (or 4% fines as you might call them) until February 2019. eBay originally confirmed they would apply from the 1st of October 2018. David Brackin is the managing director of Stuff U Sell, the leading eBay

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