By Chris Dawson September 15, 2021 - 10:04 am

Aircall and eDesk combine phone & online support

eDesk have announced a partnership with cloud-based call centre solution provider Aircall, a cloud-based call center and phone system. With this new native integration, eDesk can ensure that all email, chat, social and inbound and outbound phone queries can now be handled in one inbox.

Is the future of selling off-site?

At Tamebay Live in May, Richard McGuinness, CRO, eDesk talked about 'How to build brand equity without owning the customer relationship'. You can watch this masterclass at your leisure here. Today Richard is back with Tamebay to discuss the future and ask the question as

Tamebay Live 1:30pm today: Google Campaigns Masterclass

Learn from the Master how Google Campaigns can grow your business with eDesk and Google at 1:30pm this Friday afternoon in Tamebay Live's Google Campaigns Masterclass. If you've not yet registered for the Tamebay Live week of masterclasses and workshops then register HERE to get free

eDesk Reviews and Feedback tool updates

Online shopping increased drastically over the past year as people stayed home, which has led ecommerce customer service specialist eDesk to update its Reviews and Feedback tool accordingly. The integration with Amazon’s official ‘Request a Review’ feature, a tool that ensures a request for

Tamebay Live 10:00am today: How to build brand equity

Opening Tamebay Live at 10am this morning is Richard McGuinness discussing "How to build brand equity without owning the customer relationship". If you've not yet registered for the Tamebay Live week of masterclasses and workshops then register HERE to get free access as you don't

Trends and Opportunities: What the World’s Top Ecommerce Advisors are Predicting for 2021

On March 31st, some of the world’s most in-demand ecommerce experts came together to share critical growth strategies that sellers must know in order to retain, maintain and grow revenue in post pandemic marketplaces. The event, which was brought to you by eDesk, covered all

Register for Tamebay Live – Day 1 speakers

Tamebay Live, sponsored by eBay, will take place from the 17th to 21st of May and is a major Tamebay educational programme designed to help you accelerate your marketplace business in 2021. Registration is free and is now open and a raft of top speakers

eDesk supercharges customer support with AI advancements

Global online sales grew 27.6% in 2020 to reach $4.28tn and the number of transactions needing customer support increased from one-in-eight to one-in-six. In response, ecommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap.

Ecommerce in 2021: Critical Growth Strategies for sellers

Join world-leading ecommerce experts Miya Knights, Rick Watson and others in an unmissable free live webinar looking at critical growth Strategies for your business. In 2020 Amazon sales hit $386 billion, up 84%. eBay added 11 million new customers, 11 million! People of all ages and

Recent Comments

1 hour ago
Hannah: Rubbish, fuel was running out 4 days before it hit the headlines. When it did,...
2 hours ago
Gav: The problem with these so-called brands is obvious. Just go on Amazon and search for something....
2 hours ago
Thomas Shearing: Nice that Tamebay, can writes about "stella" programmes for Chinese sellers, how about Ebay are...
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John: More Chinese presence, what about UK sellers?? We are just the scum on their shoes...