Aircall and eDesk combine phone & online support
eDesk have announced a partnership with cloud-based call centre solution provider Aircall, a cloud-based call center and phone system. With this new native integration, eDesk can ensure that all email, chat, social and inbound and outbound phone queries can now be handled in one inbox.
Is the future of selling off-site?
At Tamebay Live in May, Richard McGuinness, CRO, eDesk talked about 'How to build brand equity without owning the customer relationship'. You can watch this masterclass at your leisure here. Today Richard is back with Tamebay to discuss the future and ask the question as
Tamebay Live 1:30pm today: Google Campaigns Masterclass
Learn from the Master how Google Campaigns can grow your business with eDesk and Google at 1:30pm this Friday afternoon in Tamebay Live's Google Campaigns Masterclass. If you've not yet registered for the Tamebay Live week of masterclasses and workshops then register HERE to get free
eDesk Reviews and Feedback tool updates
Online shopping increased drastically over the past year as people stayed home, which has led ecommerce customer service specialist eDesk to update its Reviews and Feedback tool accordingly. The integration with Amazon’s official ‘Request a Review’ feature, a tool that ensures a request for
Tamebay Live 10:00am today: How to build brand equity
Opening Tamebay Live at 10am this morning is Richard McGuinness discussing "How to build brand equity without owning the customer relationship". If you've not yet registered for the Tamebay Live week of masterclasses and workshops then register HERE to get free access as you don't
Trends and Opportunities: What the World’s Top Ecommerce Advisors are Predicting for 2021
On March 31st, some of the world’s most in-demand ecommerce experts came together to share critical growth strategies that sellers must know in order to retain, maintain and grow revenue in post pandemic marketplaces. The event, which was brought to you by eDesk, covered all
Register for Tamebay Live – Day 1 speakers
Tamebay Live, sponsored by eBay, will take place from the 17th to 21st of May and is a major Tamebay educational programme designed to help you accelerate your marketplace business in 2021. Registration is free and is now open and a raft of top speakers
eDesk supercharges customer support with AI advancements
Global online sales grew 27.6% in 2020 to reach $4.28tn and the number of transactions needing customer support increased from one-in-eight to one-in-six. In response, ecommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap.
Ecommerce in 2021: Critical Growth Strategies for sellers
Join world-leading ecommerce experts Miya Knights, Rick Watson and others in an unmissable free live webinar looking at critical growth Strategies for your business. In 2020 Amazon sales hit $386 billion, up 84%. eBay added 11 million new customers, 11 million! People of all ages and