customer service

By Chris Dawson August 25, 2020 - 10:59 am

3rd September eBay Money Back Guarantee policy changes

The eBay Money Back Guarantee means that, as a buyer, you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing description. From Thursday next week, the 3rd of September, there are changes to the time frames for

Newegg Bridge offer customer service solutions for 3PL Clients

Newegg, an online retailer for all things tech, have just added their very own customer service outsourcing solution, Newegg Bridge, to its portfolio of third-party logistics solutions. The new service will give sellers more time to focus on the important stuff like growing their business

How Amazon delighted 5 year old Lucas with an Amazon Prime Truck last Christmas

At this time of year, most of the customer service calls and twitter tweets that go into Amazon are complaints - people only tend to contact Amazon when things go wrong. But last year, there was one tweet that stood out and grabbed the attention

What do shoppers expect from customer experience in 2019?

Online shoppers have no tolerance for poor customer experiences. Customers expect reliable sites and a frictionless shopping journey. Expectations for seamless experiences were not always this high. The advent of digital commerce saw shoppers spent a great deal of money on shipping fees and waited

How to prevent and resolve customer service disputes on Etsy

When a buyer isn't happy on Etsy, they're eligible to open a case with a 100-day window. The window may vary, depending on the situation and location of the seller and shopper. Consumers can open two types of cases. First, a non-delivery case which is when a consumer doesn't get an

Buyers to label Etsy Conversations in test

Etsy are running an interesting test on communications between buyers and sellers. They won't be interfering with the Etsy Conversations content, but will enable buyers to begin labelling Conversations with the aim of highlighting to Etsy sellers the types of topics that buyers communicate on. Typical

Amazon top UK Customer Satisfaction Index again

Amazon have retained their place as the top performing retailer in the UK Customer Satisfaction Index (January 2018) for the fifth year consecutive time. 10,000 shoppers were polled in the biannual survey by the Institute of Customer Service to compile the rankings. Not only were Amazon

5 things marketers need to know about Chatbots

Conversations around Artificial Intelligence and Virtual Reality are becoming increasingly common within the marketing space. It’s unsurprising as these technologies are on track to fundamentally change customer service by 2020, with marketers looking to AI as a potential way to improve their customer service offering.

My last ever great customer service experience on eBay

Yesterday I had what will possibly be my last ever fantastic customer service experience on eBay. I'm always astounded at the service many small businesses provide and the levels of service that they give but this is about to end as eBay dictate that sellers

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