By Sasha Fedorenko September 20, 2019 - 10:27 am

Starbucks tap Tmall Genie to deliver hands-free experience

Starbucks are tapping into Alibaba's voice-speaker, Tmall Genie in an attempt to deliver a hands-free experience as time-poor shoppers are craving convenience across all touchpoints of customer experience. The move by an American coffeehouse chain will serve as a gateway to Chinese consumers with a new

Coach to ‘enrich’ Tmall Luxury with a planned debut

An American luxury brand, Coach, have set their sights on bringing "rich customer experience" on Alibaba-owned marketplace, Tmall Luxury Pavilion with a scheduled launch later this year, following the peak of the Christmas shopping season. Alibaba today announced the news of Coach joining their marketplace ecosystem

Zalando outpace Fruugo and ASOS as top cross-border marketplace in Europe

The German marketplace, Zalando have landed a top spot as the leading cross-border marketplace in Europe, outpacing considerable players such as Fruugo and ASOS, according to a new ranking of 'Top 20 Marketplaces Cross-Border Europe' by Cross-Border Commerce Europe. The findings come as the cross-border market

Alibaba celebrate 20th anniversary with new values

“A company has to have a mission beyond making a just profit. A company has to have a belief that they’re trying to do something that’s really a higher calling.” is the values that have been driving the success of Alibaba, in the words of

AliExpress give green light to free returns in eight countries

Alibaba's Group Chinese marketplace, AliExpress today gave the green light to merchants trading on the marketplace to offer their shoppers free returns in eight countries ahead of the possible wider rollout. The move will see the marketplace sellers surprising and delighting their shoppers for the first

Meet the two players helping brands tap into China

The success of a retail business in an overseas territory is heavily reliant on three intertwined factors. First, product demand in a market. Second, a strategy to outmanoeuvre the competition selling a similar product. Third, a stable infrastructure designed to function in a different country. Retailers

Alibaba acquire Kaola Marketplace for Western imports to China

Alibaba have announced they are are buying the Kaola Marketplace for around $2 billion and taking a minority stake in former owners, NetEase Cloud Music. The Kaola marketplace is a cross-border platform selling Western brands into China with three main business propositions - wholesale buying, an

First European AliExpress Plaza physical store opens in Spain

Alibaba have opened their first AliExpress Plaza physical store in Europe as they continue to test the waters of European ecommerce and look to grow their footprint. Why Spain for the AliExpress Plaza and not one of the larger European ecommerce markets such as the UK

Alibaba customers to get bank payments via Trustly & Ingenico

Customers in 16 European countries are about to get an easier way to pay when buying on Alibaba - Trustly, an online banking payments company, have a new partnership with Alibaba through Ingenico to provide an additional payment method for Alibaba’s European buyers. During the initial