XSellco makes selling online more simple. We provide innovative products that empower online businesses of all sizes.
- 3 Devonshire Street
- W1W 5DT
- United Kingdom
- Phone: +44 20 3322 4848
Multichannel customer support made simple.
XSellco Helpdesk was built for online sellers. With over 60 eCommerce integrations, centralized into one simple inbox, we make your sales, support and reputation stronger, so you can grow faster.
“Since we’ve begun using Fusion, we’ve experienced an increase in customer retention, faster resolution times and an uplift in sales generated through our marketplaces.”
MicksGarage, European eCommerce Site of the Year 2015
Over 60 integrations
- Centralize all your support channels across 60+ online sales channels (Amazon, eBay, Magento, Shopify, BigCommerce, Allegro, Cdiscount, Fnac, and more)
- Connect your eCommerce platforms and social media channels for fast and effective customer responses (Linnworks, ChannelAdvisor, Skubana, Brightpearl, Facebook, Twitter, and more)
Get the full picture
- One simple inbox that gives you full details on customer order details, tracking and any previous interaction history within each message.
- Highlight and manage urgent messages like cancellations, delivery delays and negative feedback quickly for a positive resolution.
- Respond to common customer queries with customized email templates.
- Reply to your customers 63% faster with SmartTags. These tags auto-populate personalized information and knowledge resources to save you and your team time.
- Keep on top of response times with the Helpdesk countdown timer.
- Communicate with customers internationally with auto-translation tools. Scale your business without the initial cost of hiring multilingual agents. Set your preferred language and Fusion will automatically translate all interactions with your customers.
Grow with data
- Improve your customer support processes with clear data on your company’s most common query type, average handling times, ticket volumes per channel and language.
- Schedule your team according to the busiest times for customer queries.
- Monitor agent performance and improve productivity (tickets handled, avg. response time etc.)
- Identify trends in response times and always reply to customers within the appropriate time frame.
- Label and organize tickets with folder management features.
- Create rules to automatically assign each message to the relevant folder.
- Filter and sort queries by message type.
- Auto-assign tickets to team members with the relevant skills for each query type.
- Manage response times with the XSellco Helpdesk countdown timer.
- Prepare responses that keep your customers happy when your office is out of hours.
Increase Team Productivity
- Automatically assign tickets or folders to team members with the relevant skills to solve customer queries.
- Collaborate and share notes on customer messages with team members for faster and more effective resolutions.
- Unlimited users. Add additional team members as you expand.
Convert browsers to buyers with Live Chat
- Respond to your customers and website visitors instantly with Live Chat.
- Answer all Live Chat messages within your Helpdesk.
- Increase customer loyalty by making it easy for them to contact your support team and providing instant answers to their queries.
- Collaborate and problem solve as a team.
- Get the full picture on customer order details, delivery and previous interactions within each chat message.
See how our customers are leading the way in customer support with XSellco Fusion.
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Try XSellco Fusion & Improve Your Customer Support
XSellco - The MicksGarage Story
XSellco Fusion - Empowering eCommerce Customer Support