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Urban Seller is a Single Platform for Customer Support Management


The daily decisions are endless. How to run our business? How to be efficient? How to increase revenue, cut costs and, at the same time, to satisfy all of our customer’s demands?
Everyone knows that a single bad customer experience can break the relationship between customer and company and can have a negative impact on the brand. If it’s too much of a hassle, customers will look for your product or service with a company that makes life easier for them.

Imagine having to switch between different platforms can be confusing and may cause you delay in answering the emails, checking the orders and observing your cases/return requests in all marketplaces.

We came back to you with a simple resolution.

Urban Seller have all your e-commerce accounts such as eBay and Amazon integrated into one place. All your emails are now coming into a single platform so you can manage those without switching between multiple applications. Simple and easy.

Do not worry anymore for your foreign customers as the Auto-translate feature gets all your messages automatically translated. Now you can reach out a bigger audience with a single click.

Update all your eBay cases and return requests through Urban Seller. Make all responses personal using Macros and save time with your own Smart Templates.

You are managing a customer service team?
Embrace privacy providing limited access to the different users.
Be on schedule with the overall team performance and monitor the average response time of each of your agents.

Be just a click away from the positive feedback.