Hallmark Consumer Services

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Hallmark Consumer Services is an award-winning, family owned business specialising in providing bespoke fulfilment solutions


Hallmark Consumer Services is an award-winning, family owned business specialising in providing bespoke fulfilment solutions and related services that help businesses to grow.

Centrally located in the East Midlands, our expertise, reliability and efficiency will help you to generate profit and deliver excellent customer service.

We work with a variety of clients – small and progressive businesses, growing businesses that need extra support, charities, alcoholic beverage companies and blue chip organisations. Whatever your size or sector, our aim is always to help you achieve your objectives in the most efficient and cost effective way.

Our services include:

  • Multi-channel e-fulfilment, including warehousing, order processing and distribution
  • Customer services, including a dedicated contact centre that handles customer queries and complaints as well as outbound calls
  • Direct mail, including print management, procurement, polybagging, polywrapping, enclosing, hand fulfilment and distribution
  • Contract packing, including product and kit assembly, gift wrapping and sustainable packaging solutions
  • Logistics, including storage and distribution, stock handling and reverse logistics

Not sure which services you need?

That’s no problem. At Hallmark, we understand that when it comes to outsourcing your order fulfilment, it can sometimes be difficult to work out exactly which services you require.

Our solutions are completely flexible and can be tailored to support your trading patterns, products and volumes, whether that’s by simply using a standalone service or a combination of services; we will work in collaboration with you to help you grow your business.

Your dedicated account manager will help you to find the best and most cost-effective solution and then continue to work with you to adapt these as your business develops to ensure you consistently receive a first-class, proactive and reliable service.

Systems and reporting

Our sophisticated systems and intelligent reporting software provide 24/7 access to a range of information which delivers richer insights into your customers and their buying habits. Our data analysts can help you interpret this information so you can react quickly to changes in demand and understand where future growth may come from.

Sustainable packaging

Hallmark Consumer Services supports businesses who’d like to reduce their carbon footprint. We can help source sustainable materials for your packaging without compromising on quality or having to spend a fortune. Our team is always coming up with new, innovative ideas for our clients.

Get in touch

For a friendly chat to see how Hallmark Consumer Services could help your business, please call 01664 485 000.

We look forward to helping you grow your business.


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  • Hallmark Company Film - About Us