Virtual Assistants

Virtual Assistant are playing an increasingly important part in the lives of millions of consumers around the world. A decade ago it was all about mobile, but the next front for commerce will be the rice of VAs. Read our Virtual Assistant Position Paper  
By Chris Dawson July 10, 2018 - 10:30 am

CollectPlus print in store rolled out for Returns with Alexa integration

A new CollectPlus Print in Store service has rolled out for Returns customers. Many consumers today only access the internet on mobile devices and do not have access to a printer but can now return their online shopping to a growing roster of retailers by

Shopify Ping with chat messaging and Kit Virtual Assistant

Shopify have introduced Shopify Ping to make communicating with customers on social platforms easier and quicker and giving the ability to respond in real time. Shopify Ping also comes with Shopify’s free virtual assistant, Kit, built-in. Kit helps merchants plan, create and manage marketing activities through

Google urged to give Google Home Mini away for free

Would you like a free Google Home Mini? The suggestion from Morgan Stanlay analyst Brian Nowak is that Google give away a device to every home in the US to avoid losing ground to Amazon. He even extends that to suggest Google should make it

Carrefour signs deal to provide Google with groceries in France

French hyper-market giant Carrefour is to provide groceries for Google to sell via its shopping site and voice-devices. The venture, which will go live in 2019, and follows on the heels of French supermarket chain Monoprix announcing plans to provide groceries to Amazon in France. The Google-Carrefour move

Amazon Fire TV Cube lacks just one crucial feature

Amazon have just announced that the Amazon Fire TV Cube will ship in to US customers from the 21st of June this year and while it solves one huge problem with voice enabled TV control, it still has one crucial feature missing. The problem that the

Amazon Echo for France now available

Amazon have just announced that Alexa and Amazon Echo for France are now available. Developers around the world have already created skills and Alexa-enabled devices for French customers. "Tens of millions of customers around the world are already using Alexa, and today we're excited to introduce

Google Smart Speaker outsells Amazon for 1st time

In the first quarter of 2018, Google sold more Google Home and Google Mini smart speakers than Amazon sold Echo devices for the first time. It wasn't by a tight margin either, Google sold 3.2 million smart speakers compared to Amazon's 2.5 million. Technology research firm

Are we ready for voice shopping… and are the virtual assistants ready?

On of the delights of ChannelAdvisor Catalyst is always the opportunity to get updates on the latest tech and this year ChannelAdvisor CEO David Spitz turned his thoughts to voice shopping on virtual assistants. There are three main virtual assistants on the market - Amazon's Alexa

David Spitz opens ChannelAdvisor Catalyst EU 2018

Last year in his Catalyst Keynote, ChannelAdvisor CEO David Spitz focused on five key topics: Amazon; Ecommerce; Brands; Mobile; and Logistics. A lot of these predictions are starting to come all at once but China, Data, Voice Commerce and Blockchain are all coming to the