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eBay Seller Update Autumn 2021 Multi-User Account Access

By Chris Dawson September 8, 2021 - 2:54 pm

What could be worse then having to give an employee access to your eBay account for CRM and then realise they could shut your eBay shop, cancel your listings and close your account? Plus, who wants to share their password and give free rein to an employee clicking on a dodgy email link so two-step verification is an added layer of protection. That’s why we’re massively in favour of the Autumn 2021 Multi-User Account Access updates.

There are some important changes to the access rights you can give to your account users. You can now select who can open cases, access and reply to after-sales messages, and handle returns.

  • You have new permissions for multi-user account access (MUAA) accounts.
  • User-designated, trusted devices are now available for two-step verification-enabled accounts.

What’s new in the Autumn 2021 Multi-User Account Access update

New permissions for multi-user account access

MUAA gives you full control over what your account users can do on your eBay account and what they’re able to see.

You now have new permissions that let your account users manage refunds, requests and disputes. For example: processing returns, or managing open cases.

This change won’t affect existing permissions which let your account users:

  • Create and edit drafts
  • Publish and revise listings
  • Research products using Terapeak (subscription required)
  • View orders
  • Download order reports
  • Add postage tracking
  • Print postage labels

A further update will let your account users access the Manage scheduled listings, Manage unsold listings, and Manage ended listings pages and take actions based on their permissions. This update will be coming in the next few months.

User-designated, trusted devices for two-step verification enabled accounts

Two-step verification helps protect your eBay account. Once you’ve switched on two-step verification, each time you sign in to your account you’ll be able to confirm your identity via an eBay app push notification or by entering a code sent to you via SMS.

Now, user-designated, trusted devices for two-step verification-enabled accounts will make your account even more secure and make multiple devices much easier to manage. This new feature means your account users will now be able to register devices, such as laptops and mobile phones, as trusted devices.

Once two-step verification is active, users can log in with a new device. They will then have the option to designate that device as trusted. This trusted device check will replace the two-step verification login process for that specific device.

You can manage existing trusted devices by going to My eBay>Account>Sign in and Security, and select ‘devices you trust’.

Start using the Autumn 2021 Multi-User Account Access features

Multi-user account access permissions

The new MUAA permissions for managing refunds, requests and disputes are now active and you can start using them on your selling account. The permissions for the Manage scheduled listings, Manage unsold listings, and Manage ended listings pages will be coming in the next few months.

User-designated, trusted devices for two-step verification-enabled accounts

Activate two-step verification for your selling account and start managing your trusted devices.

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