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No more eBay unpaid item claims or buyers payment reminders

By Chris Dawson April 28, 2021 - 10:48 am

As announced in the March 2021 Business Seller Update, eBay are gradually introducing improvements to the unpaid item flow where sellers will no longer have to file unpaid item claims against buyers or send buyers payment reminders. This doesn’t mean dead beat buyers will get off scot free, it means you can simply cancel unpaid orders without delay and get on with running your business.

From May 2021, you’ll be able to manually or automatically cancel unpaid orders. After cancellation, the item may be automatically relisted and applicable fees returned to the seller.

Your buyers will have 4 calendar days to pay for an item after they’ve committed to buy. eBay will proactively send reminders to buyers asking them to pay and if they don’t pay within the timeframe, you can cancel unpaid orders starting on the 5th calendar day without having to file eBay unpaid item claims.

This change to remove the need for eBay unpaid item claims is already available to some sellers. If it’s available to you, you’ll see that your buyer hasn’t paid as an option when cancelling an order in Seller Hub or My eBay Sold. If you can’t see this option it’ll be available to you in the coming weeks and there is no action required from you.

If you’re a buyer, especially if you bid on an auction, then you need to pay for what you buy. In today’s world of always on mobiles you’ll get prompts in the eBay app as well as eBay messages and emails in your in box to remind you that you’ve won the auction and need to pay. If you don’t, expect action to be taken against your account to remind you to pay in future or block you from buying if you habitually don’t pay.

  • Toby
    2 weeks ago

    Not going to change the world, but it is a good thing from ebay so let’s not let that slip by!
    One less thing to do, and have to sit back while the sales window ticks by waiting to cancel an item that goes unpaid for!

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