New US eBay Certified refurbished programme requirements

By Chris Dawson February 9, 2021 - 6:06 pm

From the 15th of February, items listed on in the US as ‘certified refurbished’ need to meet updated item condition requirements and be approved by the certified refurbished team. Qualified members of the eBay Certified refurbished programme are permitted to use the new item condition, “certified refurbished”, in their listings, including in subtitles, product descriptions, and titles.

eBay Certified refurbished program qualifications

To qualify for the “certified refurbished” program, items must meet certain condition requirements including that:

  • You are the manufacturer, or
  • You are a manufacturer-approved seller, in which case you will need to provide evidence that you are authorised to resell the manufacturer’s products
  • Your inventory meets “certified refurbished” condition requirements
  • You are in good standing, have average or better service level metrics, and follow all eBay policies.

If you are not part of the program or your inventory doesn’t meet all of the above condition requirements, items should be listed as “seller refurbished”. Importantly, you can’t use “certified refurbished” or any similar terms on the listings’ title, subtitle, description, and/or item specifics – ‘Certified refurbished’ listings that do not meet eBay’s condition requirements may be migrated and blocked from renewing unless the item condition is changed to seller refurbished.

The rewards will be bumper sales with eBay CEO Jamie Iannone citing many lines completely selling out in the run up to Christmas

“Refurbished gifts also emerged as a top trend, and we saw many products from top brands in our certified refurbished experience sell out completely.”
– Jamie Iannone, CEO, eBay

Apply for the eBay certified refurbished program

If you believe that you meet the eBay certified refurbished program criteria and wish to participate then you need to apply to be accepted. A member of the “certified refurbished” team will be in touch within two weeks.

eBay Certified refurbished program categories

Laptops and Computers
Tablets & eBook Readers
Mobile & Smart Phones
Power Tools
Small Kitchen Appliances
Heating, Cooling, and Air
Vacuum Cleaners
Outdoor Power Equipment
Sporting Goods
Video Games

Buyer benefits

Buyers of eBay Certified refurbished items will have peace of mind, knowing that their purchase:

  • Refurbished by the manufacturer or a manufacturer approved vendor to a high standard, with few or no visible blemishes;
  • Include a minimum 12 Month Guarantee, free shipping, and 30-day free returns, and;
  • Shipped in new or original packaging with original or new accessories

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