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eBay extended buyer facing delivery estimates due to weather

By Chris Dawson January 18, 2021 - 2:42 pm

Severe weather conditions from snowfall are currently affecting parts of the United Kingdom and are causing delays. Due to this eBay have extended buyer facing delivery estimates in impacted postcode areas. This is in addition to the areas impacted by Royal Mail Coronavirus delays to mail.

Typically, we’ve seen in the past that the extended buyer facing delivery estimates will retain the original delivery date but instead of being a single day the estimation will now be a range three or four days past the normal expected date.

eBay say that they are actively monitoring the situation and will make any changes as required.

Extended buyer facing delivery estimates seller Protections

  • Your Late Delivery rate will be automatically adjusted. eBay will automatically remove Late Delivery counts and any related Negative or Neutral feedback received for shipments to and from impacted postcodes scheduled to be delivered between the 13th and 19th of January 2021.
  • Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed if you uploaded valid tracking before the delivery was scanned for shipments to and from impacted postcodes scheduled to be delivered between the 13th and 19th of January 2021

eBay will be processing Defect removals and any related Negative or Neutral feedback as quickly as possible. Please be aware that there may be a short period of time when this information appears in your account before being removed.

Impacted postcode areas

DN10, DN21, S17, S32, S33, S40, S42, S45, S49, LS, BD, HD, HX, WF, HG, YO

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