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Access to eBay Listing Week Promotion if you sign up for Managed Payments

By Chris Dawson June 29, 2020 - 2:30 pm

Last week, many business sellers received emails from eBay UK telling them that they need to sign up for eBay Payments by the 15th of July, or soon they wouldn’t be able to create new listings. That was the stick and today comes the carrot with eBay UK offering access to an eBay Listing Week Promotion if invited sellers sign up now.

Sellers who register for managed payments between the 29th of June and the 5th of July can qualify for a £1 Final value fees cap on listings created between the 13th to 19th of July. You’ll pay a maximum of £1 Final value fees on the first 100 of those items sold within 30 days of listing.

Who is the eBay Listing Week Promotion open to?

Promotion is open to business sellers who:

  • Are registered on www.eBay.co.uk;
  • Have registered for eBay Managed Payments on eBay.co.uk between 29th June 2020 and 5th July 2020 and have been invited to take part in the Promotion. Further information on Managed Payments can be found here.
  • Reside in the European Union.

How to qualify for the eBay Listing Week Promotion

  1. Register for managed payments between the 29th of June to the 5th of July
  2. Create new listings between 13th to 19th of July
  3. Get your £1 Final value fees

Sellers who register for eBay Managed Payments between 29th June 2020 and 5th July 2020 will be automatically enrolled into this Promotion. You don’t need to opt in and will be able to check that you’re included in this eBay Listing Week Promotion in Seller Hub from the 13th of July. The Promotion counter will only update once eligible transactions have completed, it will not update when the listing is created.

Full terms and conditions are available on eBay.

  • Andy R
    2 weeks ago

    We are having huge problems with Ebay managed payments registration as a partnership.

    They are not accepting our details and constantly demand further verification, as the names on the business, bank accounts and user names do not match exactly.

    There are THREE different layers of Ebay bureaucracy to deal with:

    1. Ebay UK CS who you still can’t phone directly and will only call you back. They can’t deal with it and pass you on to….
    2. the Ebay Managed Payments Team, who are in the States and only come into the office at 3pm our time. They are very vague and unsure of how to resolve things and say that the matter needs to be resolved by….
    3. the verification team, who cannot be contacted, but who review the documentation and decide whether to put out the screaming red messages at the top of each Ebay page saying you need to verify your business.

    Now we are told they are will restrict businesses from listing from the 15th July if they are not enrolled on managed payments.

    Can anybody at Ebay sort of this Kafkaesque nonsense? I’ve even emailed Rob Hattrrell’s office without response.

    At this rate, we are leaving Ebay on the 15th July, despite repeatedly submitting documentation. This is total madness.

    • Jonah
      2 weeks ago

      Andy we are exactly the same, after 20 years and hundreds of thousands of pounds of fees Paid to ebay our partnership can’t register for managed payment because the ebay system keeps requesting a company number. We don’t have one. We have a VAT number, our bank account name is a business name though ebay require us to register our personal name on their system. Big problem- they want to pay a name and subsequently both are different. We have requested help- just to be ignored. Thanks ebay- great customer service again.

    • Paul
      2 weeks ago

      Hey Andy. Same problem here…

      I got a little further today.

      trying now leaving the company number out, which i did… i changed my address by adding a space into my address, i could then save…. it then prompted me again, i removed the space and then i could move on to the next stage, where it asked me to link to my bank account to verify my account is legit ‘ the one i pay all my invoices with ‘
      All th ebest

  • Michael E
    2 weeks ago

    I signed up on Sunday 28th, so for being a good boy I miss out on an offer that could save me hundreds of pounds. Thank you ebay!

  • Andy R
    2 weeks ago

    Hi Jonah, really sorry to hear you’re having this too.

    It’s because they’re using an American form that only recognises partnerships as an incorporated entity with company numbers.

    In their rush to get this crowbarred through they failed to ensure UK partnerships could register.

    This has caused enormous stress and all during the middle of the covid crisis, as if we needed any more grief.

    Try giving Rob Hatrells office a nudge. If enough do maybe they will get this sorted.

    Getting nowhere with Ebay CS who are floundering.

    • Jonah
      2 weeks ago

      Andy I agree, it’s one big mess. Could perhaps the good people at Tamebay reach out to their contacts at eBay Towers and highlight this problem? (Nudge nudge wink wink Chris Dawson). Getting hold of someone like Rob Hattrell is almost impossible, my wife is suffering from stress trying to deal with this and other problems caused by Covid19. We are almost to the point of giving up.

    • Anne
      1 week ago

      we have had a problem as some american CS changed the date of birth a while back from January the 10th to October the 1st, yes he saw a DOB as 10/01/1969 and read it as US format, I now state the date of birth for confirmation as date and the full month not numbers, had to get UK CS to call me and get put to the american team, took 3 phone calls but they admitted that the system is set up as an american layout and american settings

  • Keely
    2 weeks ago

    What’s so annoying about allow this is there are clearly businesses as above that want to register and crack on asap and cannot, and there’s me a loads of others that do not want to register as we’re on micropayments so our fees will shoot up massively. Yet we’re being made to ‘opt in’ with email threats of restrictions. Then they dangle this carrot, people that would want it are missing out as they’ve already signed up, and me I don’t want it as I wont make use of it as I sell low value items. Blind leading the blind at eBay currently.

    • Rob
      2 weeks ago

      @Keely, I have not tried to sign up for managed payments yet but have been invited on both my selling accounts. Not really had time to look into it to much as been real busy with orders and listings to take advantage of the £1 final value fee. Thanks to ebay it has been like Christmas everyday for the past three months.

      Yes ebay don’t always get it perfect but they have done a pretty good job since the country went into lockdown.
      National advertising campaigns on TV and radio promoting small businesses
      Offers with £1 final value fees
      The chance to put your shop on holiday mode and only pay 50%
      The chance to delay your payment to ebay.
      Packlink 50% off postage fees and same price as collection.
      So far it has saved me around £350 in final value fees on my one ebay account and will be closer to £500 once the promotion ends.
      Then there will be the savings from the postage offer which will of saved me a few hundred as well.

      Compare that to Amazon who have done absolutely nothing financially in the way of offers. All I have had from them is a bombardment to sign up for Amazon Prime or Seller Fulfilled Prime.

  • Andy R
    2 weeks ago

    Jonah, keep your pecker up. There must be a way, even if it means starting a new account. But those 😠 at Ebay need their heads examining for not sorting these issues out BEFORE rolling out Managed Payments. But since when has Ebay ever done something right first time?

    Many good sellers will leave over this unnecessary payments fiasco.

    Have also messaged Tamebay, but I guess this is a niche issue and there are a lot bigger things going on for their attention.

    Ebay message boards are showing posts from businesses in exactly our position.

    The lack of response from Rob Hattrells office is worrying, as it suggests they don’t have an answer.

    Can only keep trying to highlight the problem and if anyone else is having it, please post as well.

  • bryan
    2 weeks ago

    I dont want to use Managed Payments as I use my ebay sales to generate a pot of money in Paypal to buy items I want from ebay and other sellers that use paypal. Have told ebay CS but no-one has contacted me back to discuss this nor have I been told about the planned restricted selling from July

  • Chris
    2 weeks ago

    Glad to read we are not the only one having a problem, sent all our details (Ltd Company) but eBay couldn’t verify this ?? and now want photo id either a driving license or passport which i don’t have either of. Have email Rob Hattrells office and not had a reply, we signed up early for this so we could get on with it but now hit a brick wall. eBay cant tell me what’s missing or why they can’t verify my company status, CS just say you need to sort it, yes we would if we knew what to sort !

  • BFT
    2 weeks ago

    Ok eBay. You say you will stop me making new listings. Fine by me. I will just wind down and leave.
    If you had any sense, you would explain the benefits of your system to me, answer my questions on the subject and offer help and assistance. Instead you threaten me! Well you can stick it and I will keep my £000’s in fees every month and invest them in my own site.
    This is all done to screw more money out of sellers without giving anything back. Game over!

    • Rob
      2 weeks ago

      @BFT not sure where you have been the last month but ebay have been giving back with £1 final value fees on new listings that sell within 30 days. Plus the Packlink 50% off shipping. The opportunity to put your shop on holiday mode and only pay 50% and also delay paying your fees.
      Not bad for doing nothing if you ask me.
      I don’t know what rates you are on with Paypal and I have not had chance to work out if will be better off yet but I understand I will a full refund on fees minus 30p which I can live with. Unlike currently where Paypal keep all fees on returns.

  • Jonah
    2 weeks ago

    And so the madness continues, ebay stuck in a loop requesting a company number that I don’t have. You phone up customer support and they haven’t a clue how to help.
    I just give up

  • Geert
    2 weeks ago

    I have seen and read all the emails they send me and then threaten and then give something back. I am a seller who has been on Paypal micro payments for years. I have called eBay about this a few times the only answer you get is we take your feedback on board, in other words we throw it in the bin and forget about it.
    eBay should know that there is a whole category of sellers on micro payments, we get at this moment if it all goes through hammered with a rise of 20%+ if you sell a lot of 99p items. I will have to put all my prices but by around 20p and the people who have to pay is my customers, as I will not be able to absorb this exorbitant rise in cost.
    I have not signed up for managed payments and will only do so if I am being forced to or eBay must come to it’s senses before that time.
    It is an absolute shambles that they forget about a whole group of sellers who have special rates from Paypal.

  • Andy R
    1 week ago

    I agree Geert, sellers using micro payments will see a big increase in fees under managed payments. This is another area Ebay is unresponsive on.

    Still no resolution in sight for sellers, who through no fault of their own, are unable to “verify” their businesses for managed payments and face sanctions from 15th July.

    This is totally unacceptable and Ebay must either resolve these issues (there are growing numbers who are being rejected just because they can’t match bank account and Ebay account names) or else put a brake on implementation of managed payments until they have sorted out the problems which they themselves have created.

    Anybody being impacted by this needs to bombard forums as this is not being picked up properly.

    Also, do make direct email contact with Rob Hattrells office, so he knows exactly how many people are being affected.

    I don’t know how much leeway if any UK Ebay has got in this is, as it is being driven by .com, but there is no way sellers should be subjected to this in the middle of the covid crisis. There could be thousands of sellers frozen out of Ebay through their own inflexibility and incompetence.

    It also reinforces the long held view that Ebay does not actually care about its sellers.

    • Geert
      1 week ago

      I have told eBay about their inflexibility and that they absolutely don’t care about sellers, when I called them a few weeks ago to give them “feedback”.

  • Jonah
    1 week ago

    Three emails today from Ebay- all saying I am not complying with their required information for managed payments registration. How can I possibly give them a company number if I haven’t got one? They can see I have a valid VAT number, so what’s the problem ?
    It’s really becoming tiresome now, when you phone up custard support it takes ages to get through and the poor person at the other end of the line hasn’t a clue. Thanks ebay, just what we need in these Covid crisis times.

    • ALAN PATERSON
      1 week ago

      @ Jonah,

      i am sure this is an obvious question and i dont mean to sound patronising , only trying to help. Have you definitely selected “sole trader” and not “company”? if the individual / sole trader is selected they should not require a company number (as you are not a LTD company). Did you select the correct radio button?

      Failing that i assume its because the name on your bank account is not matching the name on the ebay account information.

      This is new to everyone but i have seen a similar problem occur on Amazon. the solution was the seller had to change the name of the bank account to match the name that was registered on the platform (a LOT of hassle) OR vica-versa – change the name registered on ebay to match the bank account. You say that ebay dont allow that. You should be able to enter “YOUR NAME T/A BUSINESS NAME” on ebay.

      I know i might be stating the obvious with the above ……… I thought it might help.

  • Jonah
    1 week ago

    @Alan, thanks for the message, much appreciated. I know entirely what you mean, we have selected sole trader but it’s because as you say the name on the account is different to the name of the business bank account. Even given this, we are still presented with having to input a company number. I just don’t understand what’s going on, it’s taking up precious time and is a big hassle we don’t need.
    We have emailed Rob Hattrell but have had no response. All we can do is let events take their course, we will let everyone know if we find an easy solution that may help others.

    • Alan Paterson
      1 week ago

      Yes, thats puzzling Jonah. All my clients are sole traders or partnerships but none have been asked for a company number (which off course they wont have because they are not a LTD company).

      Im stumped. I was going to add “surely they wont restrict you” but then I read Andy R post………….

  • Andy R
    1 week ago

    Ok. Here’s the latest installment of the Ebay managed payments madness.

    Received a call finally from D*** at Ebay CS.

    The documents we uploaded to Ebay verification could not be seen by Ebay US due file corruption owing to THEIR system error.

    As a result, they put our business into an unverified status, rather than fixing their error.

    D*** has told us that the link to upload fresh documentation has vanished from our Ebay pages and they are “working” to restore that link.

    He also said that unless they get those documents and can verify them we will be restricted from selling from the 15th.

    D*** acknowledged that the problem was ENTIRELY Ebay’s fault, but admitted it was possible they would not get the issue fixed before the 15th.

    What happens then?

    Your account will be restricted, I was told.

    This is total MADNESS !!!!!!

    • Jonah
      1 week ago

      Thanks Andy for sharing, looks like we will be penalised for no fault of our own with account restriction then. I can prove loss of earnings having traded on the site for 20 years- that would make for a very interesting legal exercise. What a farce, but then again it’s ebay, no surprises there.

  • Bryan Gostling
    1 week ago

    It is time we had a new online auction site for UK sellers run from the UK. There are many sellers and buyers of classic car parts who are stuck without their weekly fix of autojumbles due to COVID. I have a great domain name registered but am not technically minded to be able to set up a website where buyers could go to to be linked up with autojumblers throughout the UK.

    • Alan Paterson
      1 week ago

      @ Bryan, not just technical skill required Bryan – that idea would require significant capital investment.

  • Andy R
    1 week ago

    I have had a response from Rob Hattrell’s office from one of his staff. Advises to contact Ebay CS and says they are working to resolve the “issues” which they say they are aware of.

    Asked for reassurance that no sellers would have their accounts limited due to these issues until the verification process was sorted out.

    Did not receive that assurance.

    No confidence either that they will resolve, as they don’t seem clear what the “issues” are.

    For those sellers impacted it does not seem to matter what you enter or upload, you just keep getting bombarded with demands for documentation and bank verification.

    If Ebay limits our account, I will not accept that and will simply close it, ending my relationship with this disfunctional organisation.

    To do all this during the Covid crisis will go down as the darkest chapter in Ebay’s already chequered relationship with its sellers.

  • Andy R
    1 week ago

    Afterthought:

    Any sensible organisation would have sorted out the problems before implementing compulsory registration.

    Any sensible organisation would have had voluntary registration to begin with, enabling them to iron out any problems (as they did with paypal all those years ago)

    Any sensible organisation would at least protect sellers from restrictions which their own system problems are causing, until they are solved.

    Any sensible seller would read the above and question seriously whether to entrust their livelihoods to such an organisation as Ebay in the future.

    Who knows what is to come when it is (inevitably) put up for sale as a final pay off for the activist carpetbaggers now calling the shots at Ebay.

  • Tom
    1 week ago

    I’m confused as to whether the sign-up is mandatory. We would like to hold off as long as possible however the last time we were called by the managed payments team they said there might be account restrictions if the sign-up is not completed by the 15th.

    Has anyone got any clarification on this?

    If they really are going to impose account restrictions if you don’t sign up on the 15th it should be made VERY clear however it’s not.

  • 1 week ago

    Im with you Tom I was hoping to hold out until 2021 and by that time i would be finished with EBay. Simply no profit with online selling anymore

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