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Amazon warn of hacked Amazon accounts – issue account recovery advice

By Chris Dawson May 5, 2020 - 11:41 am

We don’t know if there is a significant growing problem with hacked Amazon accounts currently, but Amazon have put out two pieces of advice already this month for merchants who may have experienced hacked Amazon accounts – A warning on one-time passwords which you didn’t request and advice on how to contact Amazon seller support when you can’t log into your account.

Amazon have advised merchants to keep an eye out for One Time Passwords that they did not request. Receiving a One Time Password could be a warning of hacked Amazon accounts as a fraudster may be attempting to access your account. It would be no surprise to learn that instances of hacked Amazon accounts and similar fraud was on the rise during the pandemic.

“If you receive a One Time Password sent to your Two-Step Verification enabled device and you are not yourself actively logging in to Amazon, reset your password immediately and review your account for any other unauthorized changes. If you cannot access your account anymore, you can recover Your Account here. If you don’t have access to Seller Central, then search for example on Google “Amazon Recover Your Account after Two-Step Verification Fails”.

Before you begin account recovery, follow the steps below:

  • Try to sign in with a registered backup method or from a trusted device.
  • If successful, review your primary phone number.
  • And check the authenticator app’s enabled on your account.

To learn more search help in Seller Central for “About Two-Step Verification“, if you do not have access to Seller Central search for example on Google “Amazon About Two-Step Verification”.”
– Amazon

Of course when there’s hacked Amazon accounts, if yours has had details changed then you need to know how to contact Seller Support when you can’t log into your Seller Central account.

“If you experience any sign-in issues, try the following steps:

  • Verify that you are using the correct email and password combination.
  • Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password.
  • Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes won’t work. For more information, see Two-Step Verification FAQ.
  • Clear your browser cookies and cache or try logging in with a different browser or device.
  • Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
  • Log on to Seller Central using your new email and password combination.

If these steps do not resolve the sign-in issue, please contact Seller Support using this form and describe in detail what the issue is”
– Amazon

  • Krystal Zaugg
    4 days ago

    Lol if they already changed your email, this is useless! @amazon has ZERO CUSTOMER SERVICE available to help. How is this possible??

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