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eBay Local Pickup QR Code delivery confirmation coming soon

By Chris Dawson April 29, 2020 - 11:00 am

eBay have announced a change is coming for sellers who allow buyers to collect items in person. An eBay Local Pickup QR code delivery confirmation is coming soon, and already rolling out first in the US.

The reason that this matters is for years sellers hated buyers paying via PayPal and then collecting an item. With no proof of delivery (or collection in the case of pickup), once a buyer had the item there was nothing to stop them doing a chargeback. The seller would lose every time as it is only with online tracking that seller protection kicks in.

eBay Engineer Maggie Donnels spoke on the eBay for Business podcast episode 88 this week, to explain how it will all work.

A new eBay local pickup QR Code be given to the buyer (along with a six digit code) which they will present to the seller when they come to collect the item. All the seller has to do is, through the eBay app, scan the eBay local pickup QR code which will generate a tracking number and mark the item as delivered.

NB This will currently only work if local pickup was offered on the listing but this may come in the future.

The system is triggered when the buyer selects local pickup when checking out on eBay. The buyer will receive the QR code in their app and through email should they wish to print it out. For those sellers who don’t have a QR code compatible bar code, the six digit collection code also given to the buyer can be used for collection confirmation.

The QR code stays valid so long as it hasn’t been scanned and will only be generated once the item has been paid for through eBay, so there is an incentive for the buyer to collect as quickly as possible.

eBay are expecting to roll this feature out next in the UK, Germany and Australia and then France, Italy, and Spain.

  • Nick
    1 month ago

    For glaringly obvious reasons, an increase in local pick-up activity is not really sensible at the moment, especially if sellers have to scan either the buyer’s phone or a print out, and even more especially if transactions include non-essential items that generate umpteen non-essential journeys.

    Everyone thinks their own interaction is essential, but this lax attitude, collectively, is why we’re still seeing hundreds of deaths every day, and with the potential for economic collapse if this crisis continues over several months. And the physical meeting of buyer and sellers will be part of that potential catastrophe.

    A good idea, and long overdue given that QR codes have been around for years, but I sincerely hope that this is not introduced in the midst of this current crisis.

    • Nick
      1 month ago

      Just to clarify;
      purchasing a non-essential item and having it delivered is legal, but making a journey to pick up a non-essential item, whether that be at a seller’s home, a locker, or some pick-up point, is currently illegal. You might be able to get away with it if the pick-up point is in a store that is open and you combine this with the purchase of essential items, but if you were caught rocking up to a seller’s house then you’d almost certainly get a fine, and I think it’s important that any media commentary should be making this clear.

    • Skeggy Mick
      1 month ago

      Not sure your legal facts about non-essential items/journeys are correct.

      https://www.independent.co.uk/news/uk/home-news/coronavirus-lockdown-laws-rules-what-can-you-do-uk-a9441091.html

      Don’t see why it is so bad to collect a pre-paid for item from someone’s doorstep when I go shopping inside a supermarket 100’s of people have coughed and sneezed in within the last hour. Oh and perhaps after standing in a queue outside.

      I leave the limited delivery slots to people who really need them.

      Loads of big shops are doing click and collect, this would help the many small businesses trying to keep going because actually they will not get much govt help. And take some strain off the delivery networks.

      Would this *actually* have much impact on infection/mortality rates? More important is-

      A) keeping apart

      B) not going out if you have a cough/temperature and

      C) having access to the correct PPE when needed

      I agree with not doing this just yet, and/or set a distance limit so people aren’t driving more than say 10 miles to collect.

    • jim
      1 month ago

      going to a supermarket to buy essential food is a far cry from collecting some tat off a doorstep
      its strain taken off the NHS thats the point of all this
      not helping the delivery net works, or saving small business

    • Nick
      1 month ago

      @Skeggy Mick.

      You highlight the problem.
      People are deciding what they think is right, rather than following government rules, rules which need to be complied with, even if the individual doesn’t agree with them.
      Your link does not legitimise making trips for non-essential items I’m afraid, and if people take matters into their own hands then we’re just going to see more deaths, and a lock-down that could be so lengthly that it will threaten economic collapse.
      It’s certainly not for us to decide that a trip to the supermarket carries more risk than the perceived risks of other activities.

      The way to think of it is that, as a seller, your random buyer could infect you and your family. And as a buyer, your should realise that a random seller could infect you and your family. Even if you decide to make an arrangement, even if you dismiss the possibility of a fine (both for the buyer and the seller), or the very real potential for conflict with angry neighbours, or your appearance in social media, or the wider media picking up on this illegal and potentially dangerous trade, you must surely deduce that the risk of death, for the sake of a non-essential item, isn’t worth it.

      For the sake of everyone, I’d suggest that, rather than try to justify an illegal activity, you just follow the rules.

    • Nick
      1 month ago

      @Skeggy MIck.

      I forgot to mention:

      All trips have a risk.
      People necessarily have to go to a supermarket or food shop, but each successive trip (like picking up an ebay item for instance) just adds to the total risk, which adds to the number of infections, and, ultimately, lengthens the crisis.

      You cannot claim that if an activity has less risk than a visit to a supermarket then that smaller risk somehow is negated. That’s just bonkers.

      Every activity cumulatively adds to the total risk, and if that risk forcibly involves others (the buyer, the seller, the emergency services of you crash your car, the NHS if you have a crash, the petrol station assistant because you’re buying extra fuel, the police if they pull you, the neighbours who confront you, and the family members of all those people too, and all those people they themselves come into contact with, as contagion spreads rapidly before anyone even has the time to display any symptoms….

      I’m laying it on thick, but you can see that any contact could be a disaster, and that’s why the rules are very clear. Don’t do it.

  • Jim
    1 month ago

    We would think this gross stupidity and libel to prosecution
    Given the current situation

    • 1 month ago

      Just to emphasise, this is part of eBay’s normal development cycle and not a response to Coronavirus. Also in the eBay Podcast they pointed out that if using it at the moment the QR code is probably not best and that calling out the 6 digit code from a distance is the way to go.

    • Nick
      1 month ago

      @ Chris Dawson

      I’ve just listened to Maggie’s overview of the new system, on the eBay podcast, and she mentions that, at least for the US, the system should already be up and running, with the UK and other countries to follow in due course. And indeed social distancing was highlighted. I’m not sure about the restrictions in the US, but they certainly apply here in the UK at the moment, and I’m sure you would agree with me that Tamebay should be as informative as possible, particularly at this difficult time.

      Regardless of the timing of these announcements, there must surely be an editorial responsibility to highlight that the pick-up of non-essential items, from a seller’s home, is currently illegal.

    • 1 month ago

      Hi Nick, it’s a moot point as it’s currently not available in the UK, plus there may be some local pickups for essential items.

      We agree that everyone in the UK should stay at home apart from the UK Governments stated acceptable reasons for leaving home.

    • Nick
      1 month ago

      @ Chris Dawson.

      Sorry Chis, but I don’t think it’s a moot point at all.
      They’ll be sellers of non-essentials out there right now, who will be chomping at the bit to avail themselves of this new eBay initiative. If you had made it clear in your piece that the pick-up of non-essential items is, and probably will continue to be, illegal, then at least some of those sellers might not. And that will help save lives.

      Regardless of the roll-out timetable, if you are publicising this new eBay initiative then it must surely be responsible to publicise the illegality of non-essential pick-up at the same time. I don’t mean to be rude but you certainly didn’t point out the illegality of non-essential locker collections a few weeks ago, so my confidence that you’ll point out the illegality of non-essential pick-ups isn’t that high, frankly.

    • 1 month ago

      @ Nick

      It’s not the responsibility of Chris or Tamebay to repeat government mantra. There are paid adverts all over the media doing that. Further nannying and nagging is not needed, but is potentially counterproductive, which I’m sure you wouldn’t want.

    • Jim
      1 month ago

      Its our duty to do all we can to support the government
      Every one of us are 100% responsible
      In every way possible to do all we can
      To beat this virus

    • Peter King
      1 month ago

      Nick: ” the pick-up of non-essential items is, and probably will continue to be, illegal”

      but it is not illegal is it.

  • 1 month ago

    Good idea.

    Look forward to seeing it roll out in the UK eventually. I’ve never had anyone collect and then deny it, but I could imagine it happens if selling the sort of items that attract scambags.

  • 1 month ago

    Initially this ‘feature’ sounded like a poor-choice to allocate critical resources to given the current environment. But as Chris pointed out, this is part of eBay’s dev cycle (and has likely been in process for quite some time).

    Importantly, after eBay sells the classifieds biz (forgive me for assuming it’s nearly a forgone conclusion), eBay then will be competing more directly for the same sellers and listings of their future-former classifieds subsidiaries — which *are* predominantly local pickup-oriented.

    This functional capability of completing the ‘delivery’ component of the transaction in a way that protects sellers will be critical for eBay to participate in this ‘new’ environment.

    It’ll also be interesting to see what types of marketing and promotions eBay runs in these markets in the future in attempt to recapture some of their former classifieds local-pickup customers.

  • 1 month ago

    About time too.
    We sell loads of ‘collection only’ items and it’s a pain with them having to do cash, bank transfer etc while they’re stood in our forecoart.
    This is a clever move by eBay and something I’ve been asking them to do for AT LEAST the last 5 years.
    This will open up a new revenue stream for them for sure.
    To the Covid19 moaners, this will have been probably six months at least in the planning and is not something eBay thought of last week, so the release date was set to be about now months ago as is normal with all large released such as this.

    • Jim
      1 month ago

      Of course this was conceived some time ago
      And planned for a very different market that will exist in the future
      Without a vaccine being available its a total non starter

  • 1 month ago

    Just put the wife in the boot

  • robin
    1 month ago

    Looks like no one mention that – so I’ll have πŸ˜‰

    Is this a completely new system – or they’ve used what was already working and was in use for last few years in the UK – Click&Collect in ARGOS ?

    If completely new system – then someone wasted a lot of time and money – typical eBay …

    If the latter – why it took them so long and why they are announcing it as a breakthrough ?

    And who needs QR code if simple few letter/digit verification code is enough ?

  • Alan Paterson
    1 month ago

    I dont understand why some sellers are criticising ebay for this. they have been looking into this for years. the fact that it is now ready is a good thing. ebay could not have foreseen social isolation and that wont be forever anyway. This is a useful roll out.

    it is typical of many cynical sellers on ebay to see yet another ebay initiative as a negative. This was a system years in the making / development and was REQUESTED by us sellers.

    Thanks ebay.

    • 1 month ago

      Apart from the jibber-jabber from the coronamoaners, there’s not any real criticism of this move by ebay.

    • Jim
      1 month ago

      Coronamoaners?
      Idiotic narrow minded selfish dribble
      Just have a trip to your local hospital and call the nurses moaners

    • Alan Paterson
      1 month ago

      @ Awesome Jim, please dont be offended at Gavs comment. I am sure he was not referring to you.

      I am confident that everyone knows you are awesome.

      However there are a lot of sellers moaning about this new initiative from ebay.

    • robin
      1 month ago

      I hope you are kidding ?? “they have been looking into this for years” ?? are they blind ??

      Like I’ve said – such system is already WORKING for years – it is called Click&Collect. Do I really need to explain how it can be implemented – extremely easily – for “collection only” cases ?? Instead of building new one from scratch ? And pretending that QR code is so revolutionary ?

      Yes, I’m criticising eBay A LOT – because with budget they have – it should’ve been developed and bug free years ago πŸ™ like many other things πŸ™ Do you remember how long it took them to finally link to RoyalMail ? You were able to get more tracking details from some Russian website than from eBay.

      I’ve been suggesting “delivery time” filter/sorting option for years – how hard can it be to implement it in the UK – if it is already live for some time in the US ?!?!
      But of course it “can’t” be implemented in the UK as it would wipe out all far east sellers and eBay is affraid that profits from FvF would go down … but eBay could make even more in FvF – from higher fees from higher prices from UK based sellers …

      Another problem – negative feedback – buyer SHOULD NOT be allowed to leave negative feedback WITHOUT winning the case – how hard can it be to understand and implement ? How much time of CS staff – wages – eBay could save on unnecessary calls from angry sellers ?

      Business sellers pretending to be private sellers to receive free listings and cap on fees ? At some point I’ve received suggestion from CS rep that if I’m not selling enough – I should open another account and sell as private seller ?!?!

    • Alan Paterson
      1 month ago

      @ Robin, no – im not joking. I remember this being discussed as far back as 2007. There will be reasons that it needs to be different from Click and Collect. Your just trying to put a negative spin on something that should be welcomed.

    • Alan Paterson
      1 month ago

      @ robin, I see you are having lots of issues. You have listed a “barrage” of things you believe ebay to be messing up on.

      Some of the things you are expressing have been common complaints from when ebay started.

      Perhaps you should just accept thats how ebay is. they are not perfect. I always find it useful to concentrate on the “good” things that the are doing. the positive initiatives and how we can best use them to build a solid ebay business.

      Concentrating on the “perceived” negatives of the platform will invariably lead to failure of your ebay business. ebay should be seen as your business partner. I know that sound “corny” but in many conventional ways they ARE. And what businesses have you seen succeed when the business partners are angry or at odds with each other or are pulling in different directions?

      But ebay DO listen and some of the issues you have raised are currently being worked on by ebay. Some of the issues you have identified – Im afraid you have came to the wrong conclusions. But you listed too many for me to go through.

      If sellers cant come to terms with what the platform is doing and the way it is run they really should be looking at finding an alternative. ebay has flaws – come to terms with it – we as sellers frequently ask them to make allowances for the flaws in our businesses. The tolerance should flow both ways.

      Look at the protection and promotions ebay have been offering recently. they really are making a concerted effort to help during the pandemic. A paradigm shift is required. look at the doughnut , not the hole. And I can say this from bitter experience.

  • Jim
    1 month ago

    the current crisis
    is nothing to be flippant about
    People are dying businesses and lives are being ruined
    Were not awesome were disgusted at the stupidity
    Were certain Ebays initiative was never intended for use in
    A pandemic world
    Those that think its an asset in todays world are fools

    • Alan Paterson
      1 month ago

      @ Awesome Jim.

      not being flippant. I was discharged from a COVID-19 ward end of last month. Im ok but I saw the bodies being wheeled out under blankets. Cant un-see that and its the second time I have experienced ICU in as many months. Fortunately this time I did not need a ventilator. It was surreal – many years ago I worked in Pathology so you would think I would be OK with seeing that sort of thing – but it was scary.

      But that has nothing to do with your awesomeness. you are still awesome and don’t anyone on here tell you different.

      People can still be awesome during a pandemic and we look to YOU Awesome Jim to keep us morally and philosophically on the right track during this crisis.

    • Jim
      1 month ago

      Then you must be an absolute utter fool to welcome and invite further exposure
      To covid19
      Using ebays personal collection code

    • Alan Paterson
      1 month ago

      @ Awesome Jim, yes I have frequently been referred to as a “fool” throughout my life.

      I aspire to be AWESOME …… like you. I read your posts with interest and take frequent detailed notes.

      We cant all be like Awesome Jim but im working on it………..

      Keep up the good work and personal development advice.

    • jim
      1 month ago

      FOOLISH alan ,
      you have my sympathy, it must be a burden frequently being called a fool
      without the ability to remedy the affliction

    • Alan Paterson
      1 month ago

      @ Awesome jim

      as you know Jim, I am on at the autistic spectrum. there is no “cure” for that affliction.

      It can be a burden being so foolish. It makes me sad ……………..

      BUT YOU ARE AWESOME πŸ™‚

    • T Power
      1 month ago

      @ Jim. I read posts on here with interest and dont normally see any need to comment until now.

      you are a horrible man. I have read your posts banging on about how great the NHS are yet the way you treat your fellow sellers is appalling. You find it difficult to construct a coherent sentence and you take your shortcomings and obvious lack of education out on your peers.

      if you truly believe in empathy and helping others you would not be so narcissistic with your approach. I saw your post on another thread suggesting we paint every letterbox in the UK blue. And you call others foolish.

      Your post is a disgrace directed at someone who is obviously looking up to you.

  • Robin
    1 month ago

    @Alan, looks like it requires extra explanation πŸ™

    Buyer in both cases is the same.

    Sellers = ARGOS store.

    Now, when seller and buyer agrees on collection details – seller requests unique code to be generated and sent to the buyer – parcel arrived at ARGOS store and unique “collection code” is generated.

    Upon collection – buyer gives this unique code to the seller who enters this code as “collection code” – buyer arrives at ARGOS store and gives to the staff member code received from eBay.

    At which point it is hard to implement and needs to be done from scratch ?!?!

    • Alan Paterson
      1 month ago

      @ Robin. sorry messages crossing over. see my new post above.

      Although it may SEEM to be simply porting the system across there are often many issues behind the scenes that make this incompatible. We are not always privy to the complexities / legislation of the platform and what may seem to be common sense has often hidden complexities that us as sellers are not aware of. It may be a system that Argos is a square peg and QR barcodes are a round hole. We don’t know.

      It may SEEM simple but that is often not the case. The more energy you spend thinking about a system that you have little influence or control over (if any) the less energy you spend on your business and making profits.

  • Robin
    1 month ago

    @Alan, I’m also a software developer so I know it shouldn’t be a problem – as long as original piece of the puzzle – C&D – was designed properly. Unfortunately, looking at current – and previous – state of the site – it probably wasn’t.
    Please don’t try to convince me that something is hard to do – not with eBay’s budget.

  • Robin
    1 month ago

    @Alan, just found your longer reply…

    Can you show me ONE idea that:
    a) was good / worth implementing,
    b) thoroughly thought,
    c) properly implemented / executed.

    Maybe I’m not as long on eBay as you are – but there is nothing that would meet all those criteria.

    And I’m not complaining / criticising eBay because I have nothing better to do or I like it.
    I still have hope that at some point someone will start listening to really hard working sellers and start making some real changes – without treating us like idiots.

    All of the things I’ve mentioned – and many more – are extremely easy to make, the only problem is that people running eBay are trying to run it like any other business – and also have no selling experience – (un)fortunately eBay is one of a kind and needs unique approach.

    It should be kind of privilege to use eBay – not that any idiot can do whatever he wants without consequences.

    • Alan Paterson
      1 month ago

      @ robin. I would have put money on you being a software developer.

      As a software developer you will notice these things. its your profession. You want to develop the software that ebay are using and you will pick up on things that – in your eyes – should be fixed.

      STOP

      You don’t make money that way on ebay. Your not a software developer when your selling on ebay and this approach will hold your back. When you are on ebay your profession changes to that of an ebay seller. It requires a paradigm shift in your approach. I have seen this many many many times before where sellers fit into their “mode” – in this case software developer mode.

      If you feel that ebay hasn’t got it quite right in these departments accept it. Move on despite any flaws in their software and concentrate on your ebay sales and profit.

      Thats my advice anyway for what its worth. I have had quite a few “professions” in my time and I often done the same as you – if its any consolation.

      I have seen admin people, accountants, bookkeepers spend weeks on spreadsheets and lists and inventory and they haven’t actually sold anything! I have seen warehouse managers spend weeks organising and categorising their inventory and they have sold zero.

      Concentrate on your ebay sales and forget any potential improvements that you can make to the software. when you achieve financial independence from the platform then maybe you can give ebay some pointers on their software. Until then you are holding yourself back.

  • Alan Paterson
    1 month ago

    @ Robin, I think thats kind of my point. even the “good” things that ebay implement are criticised. I could give you a long, long list but it would be futile – even the most innovational, robust ideas that ebay introduce are immediately “shot down” by cynical sellers with a “bee in their bonnet”.

    ebay wouldn’t have got where they are today if they were consistently messing up and getting things wrong. If something is introduced and it doesn’t work – ebay change it. They are constantly monitoring.

    even my most hated idea – the service metrics – I can see very clearly the reason behind them. Ebay don’t always get it right but they do TRY and get it right – from a morale and a financial perspective and they do this consistently. Its far more than you can say for any other platform.

    You challenged me in your post to list ANY ideas that ebay have introduced that were worth implementing or properly implemented. Can I point out if you are genuinely asking that question and you can see nothing positive yourself then you are destined to have a thoroughly miserable time selling on the platform.

  • Robin
    1 month ago

    @Alan, if you think that play dead and roll over is a right way – it’s your choice.

    I’ll be complaining and criticising as long as I sell there, because they could do MUCH better.

    The “good” things they do are not criticised because people have nothing better to do – they are criticised because they could’ve been done better or shouldn’t be done in the first place.

    • Alan Paterson
      4 weeks ago

      @ Robin, just trying to help ……….

      your approach will only hold your business back. but thats up to you. maybe you can afford the time (and times money) to try and sort things as you go.

      If you are financially independent already i wish you all the best sorting things out and educating ebay on how better to run their platform.

  • James Bosworth
    2 weeks ago

    Anyone, where do i enter the 6 digit code? My buyer paid through PP and collected the item (social distancing was observed). Now Ebay has my money on hold and i need it! That’s why I sold the item cos I need the money! NOWHERE to scan the code or enter the 6 digit number. It’s all a bit of a joke to Ebay and they’ll still expect the extortionate 10%.

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