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How to set up multiple users on Amazon

By Chris Dawson January 14, 2020 - 6:01 pm

If your business requires multiple users on Amazon you can arrange for each user to set up their own account and then link your accounts. As well as giving different user rights, this also enables you to revoke access for users who leave the business. You should also regularly review secondary users who have access to your account and revoke access to users who no longer need it if they’ve moved to a different part of your business.

You will only be able to set up multiple users on Amazon if you are subscribed to a Professional selling plan. When you initially set up your Seller Central account, only you can access the account tools and features. Rather than then sharing your log in user name and password, You can provide access to employees or consultants by setting your User Permissions:

How to invite multiple users on Amazon

  1. Under Settings, click User Permissions.
  2. Enter the contact information for the new user and click Send invitation. Repeat for all new users that you want to add.
  3. Have your new users follow the instructions in the email.

How to edit new user permissions

  1. Under Settings, click User Permissions.
  2. Click Edit next to the account that you want to change.
  3. Click the button next to each tool that you want to give the user access to for your account.

By setting user permissions, other users can complete tasks such as manage inventory or handle shipping confirmations. However, account credentials are unique and confidential information should not be shared with anyone. It’s also worth noting that although you can add users to your seller account, you cannot transfer your seller account, even if the business ownership changes. In that event, the new owner should establish a new seller account in their name.

Assigning or removing permissions for multiple users on Amazon

By default, secondary users cannot initiate disbursements or set disbursement methods on behalf of the seller or the account owner. Only the primary account user will be able to take these actions. However, Amazon can enable different permissions based on the requirement for each secondary user after they have provided documentation to pass Amazon’s identification process.

  1. Under Settings, click User Permissions.
  2. Click Manage Permission next to the user to assign or remove permissions.
  3. Confirm whether the user will be granted permission to handle return requests or refunds and whether you are the legal representative of the business or not. If not, provide an email address of any legal representative of the business. An email will be sent to the legal representative, informing them about the successful onboarding of the secondary user.
  4. ID and residential address information are required for every secondary user to complete the onboarding process. Additionally, you may be asked to provide proof of identity and proof of address for the secondary user.
  5. You will receive a confirmation that an Amazon Payments account has been created for this secondary user. The legal representative of the business also receives an email to confirm this. If the legal representative has no objections to add the secondary user and providing the selected permissions, no further action is required. If the legal representative, however, does not approve of the secondary user having certain permissions on the account, we will remove the permissions as directed by the legal representative.
  6. After you have received the confirmation that an account has been created for this secondary user, permissions can be individually assigned. Visit User Permission and click Manage Permissions.
  7. Select the radio button next to each tool that you want to allow the user to access.

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