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Parcel2Go management buyout backed by Mayfair Equity Partners

By Chris Dawson December 4, 2019 - 10:02 am

Mayfair Equity Partners are backing a Parcel2Go management buyout, the UK’s largest price comparison website for parcel delivery services. The management team will remain unchanged. Parcel2Go were one of the first price comparison website for parcels giving smaller online retailers and consumers access to lower parcel rates then previously available without having a business account with couriers.

As a result of the Parcel2Go management buyout investment, Mayfair will have a majority shareholding in the business alongside Parcel2Go’s management team, led by its Executive Chairman, James Greenbury. In addition, through the existing employee Enterprise Management Incentive scheme, a high percentage of employees will continue to be shareholders in the business.

Parcel2Go provides customers with quick and easy parcel price comparison options, working with the biggest and most respected couriers in the world.

In addition to price comparison, the business provides a little known white label service to parcel carriers who obtain turnkey shipping software, a fully hosted website and a third party in Parcel2Go to manage post-sale customer service. When visiting some parcel sites, you might see a striking resemblance to Parcel2Go in which case it’s probably their service powering the solution.

The company’s third business line, which operates as National Pallets, provides pallet pricing comparison options across 17 European countries.

Parcel2Go provides customers an easy alternative to the Post Office, with savings in excess of 50% on delivery services. By providing cheaper and more efficient alternatives for micro SMEs, small retailers and everyday consumers, Parcel2Go has disrupted a large and highly underpenetrated market. The business has a consistent track record of double-digit profitable growth and recorded over £100m in revenues during 2019.

Mayfair’s investment in the price comparison will provide company management with additional capital and operating support to accelerate their growth plans and to explore merger and acquisition opportunities where relevant.

“By operating three complementary business lines, we have successfully delivered strong organic growth and cemented our position as a market leader. We are delighted to be able to deliver an early Christmas present to lots of our employees that are part of the share scheme. Its testament to the family that we created that they have chosen to continue the journey with us. In Mayfair, we have found the ideal equity partner to help us achieve our long-term ambitions and we look forward to working closely with the Mayfair team.”
– James Greenbury, Executive Chairman, Parcel2Go

“Parcel2Go has rapidly achieved a market leading position, providing both carriers and customers a unique offering and excellent quality of service. Price comparison websites have become part of consumers’ everyday lives and parcel delivery services is one of the fastest growing categories within it. As James and his team continue to disrupt the market, we look forward to bringing our prior experience in the PCW space to bear and helping them to achieve their next phase of growth.”
– Daniel Sasaki, Managing Partner, Mayfair Equity Partners

  • jim
    1 month ago

    our complaint these guys is their not our fault guv ethos
    they blame the courier ,which of course it is ,
    but they do little to help with any problem other than patronising waffle

    • 1 month ago

      @Jim, as you rightly say, the delivery is not down to them, so not their fault.

      What can they do to help, contact the courier and report back to you? That all depends on the service used.

      Is it not easier to contact the courier direct?

  • jim
    1 month ago

    @ tyler
    they take the payment and provide the service they have some responsibility
    much like any ebay seller is responsible for delivery even though they dont actually deliver

    • 1 month ago

      @Jim But is eBay responsible? They take the money, but the seller provides the products / service?

      I guess it depends on the contract, I can’t say that I am aware of how that stands.

      As I said:

      What can they do to help, contact the courier and report back to you? That all depends on the service used.

      Is it not easier to contact the courier direct? Personally that is what I would do rather than waiting for a 3rd party response with a 2nd hand version of what is happening and them not being able to answer any further questions the answer may throw up.

      I am guessing you would use such a service because it is cheaper than going to the courier direct

  • Jim
    1 month ago

    Ebay make it very clear you get what you pay for or you get your money back (even if its not them who pay)
    So they are making their self responsible

    • 1 month ago

      @Jim. I love the way you always ignore the real issue.

      Your moaning about them but I have twice said:

      Is it not easier to contact the courier direct? Personally that is what I would do rather than waiting for a 3rd party response with a 2nd hand version of what is happening and them not being able to answer any further questions the answer may throw up.

      I am not sure if you have actually qualified a reason for your moaning, do you actually have an issue you can explain?

  • Jim
    1 month ago

    @tyler
    It is You who miss the point
    With your obsession to contradict and argue do you actually agree with anyone or anything

    • 1 month ago

      @Jim, Not at all, you simply whinge for the sake of it, you have not actually put anything forwarded about why you are disgruntled with the service and no amount of prompting can seem to get you to say what is on your mind, if anything.

      You accept that any delivery problem is out of their control as they are not couriers but brokers.

      What is this “patronising waffle” you talk of? As usual you do not say.

      If you use a service like parcel2go I assume you are doing so because it is cheaper than going direct. Should there be a problem would it not be easier to go direct to the courier to find out more information rather than relying on a third party with 2nd hand information?

      When I have a problem with a Royal mail delivery I do email the Business support, but I have long since accepted they are useless, so write direct to the Delivery Office manager where there was a problem and usually get a call back in 2 days.

    • jim
      1 month ago

      @tyler
      if you receive a bottle of sour milk
      do you complain to the milkman or the Cow

    • 1 month ago

      @jim Not sure of your point, oh yes, got it, you don’t have one, as usual. Like I said before:

      What is this “patronising waffle” you talk of? As usual you do not say.

    • Jim
      1 month ago

      @tyler
      As usual your. Blinded by your sanctimony
      We have lots of emails and live chat transcript
      To support our statement
      Your simply being pendantic

  • jim
    1 month ago

    my point being parcel2go take the payment my contract is with them, they sold and offered the service they take the profit
    its they who should offer support ,not fob off ,wash their hands ,and pass the buck

    • 1 month ago

      @Jim Whatever “fob off , wash their hands, and pass the buck” means in real terms.

      As you already agreed, because they do not do the actual delivery they will not have any idea of what has gone wrong without contacting the courier, which you can do yourself a lot quicker.

      How do they handle your complaints?

  • jim
    1 month ago

    and while i am moaning
    the order booking process is just a little Del Boy
    as you click thru the process the highlighting changes so you are led into taking
    protection
    the pre filled weigh band checkbox does not give the £1.99 option
    the smartsend app enters the 2kg to 5kg band rather than the upto 2kg band
    if you enter anything over 1kg

  • Robin
    1 month ago

    I had a parcel collected on the 21st November for St Barths – a Christmas Gift , never again tech error and no direct contact information and no contact from parcels 2go also any time i had to engage DHL has been eliminated by a useless complaints procedure and lack of communication on the supply chain . Was told a technical error was to blame , some geography lesson perhaps may be in order.

    To add insult to injury i now have to buy the presents again and engage DHL direct and just been told my parcel will take another 3/4 weeks to get back to me in SW1 .

    Looks like it will be 7/8 weeks for them not to deliver my parcel what a fantastic service – speechless to be honest – will cost me in the region £ 1000.00 to get this resent if i have time

Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business.

Parcel2Go

Parcel2Go.com is the UK’s leading parcel delivery comparison website, offering a surprisingly cheap alternative to the Post Office to consumers and marketplace sellers and businesses.

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