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New Layout for eBay Awaiting Dispatch order page

By Chris Dawson October 6, 2019 - 2:14 pm

The one thing that no one wants to do in Q4 – the busiest time of the year running from October to December, is make changes in how their processes work. That’s why it’s not unreasonable for the eBay world to have exploded last week when the eBay Awaiting dispatch order page changed to a new layout in Seller Hub.

The good news is that you may well have not noticed this if you use a third party solution for order management. eBay may well have considered that sellers with larger volumes often pay a third party to make dispatching orders a much less troublesome and more streamlined process than is available through the eBay site.

The bad news, if you use Seller Hub, is that the new eBay Awaiting Dispatch order page has changed and things might not be where you’re accustomed to them living.

The biggest complaint from many sellers is that they can’t now see or change any information without clicking into each order individually this was handy if you needed to for instance slightly reformat a buyers address (NB eBay still don’t use a Royal Mail PAF file to force buyers to enter addresses in a standardised format!). It’s also harder to combine multiple orders from the same buyer into a single shipment or to upgrade or downgrade the delivery method. Indeed, if for example you offer free postage, you now can’t even easily see if a buyer has paid for upgraded express postage. That’s about par for eBay because a buyer can’t see if you offer express postage from search results and has to click into your listing and then the postage tab and now you pretty much have to do the same in Seller Hub. That makes it harder to find orders with expedited delivery which you may very well want to process first leaving free economy postage orders for later in the day. Orders now all have eBay’s new order number which will be unique across all sellers and all eBay sites.

Issues the new system has thrown up include one seller who’s spotted that they’ve issued a number of invoices to Argos and Sainsbury’s as that’s the address that shows up for Click & Collect orders, the inability to bulk add notes, and only being able to mark a maximum of 50 orders as dispatched at one time. Buyers notes also don’t print on the invoice.

In fairness to eBay, many of the features are still available but you now have to use filters instead of visually scanning the page. For instance, you can now filter by “Awaiting express delivery” and another filter allows you to sort by “Buyer Name” or “Buyer Username” if you’re looking to combine orders. Not every feature you used to use is missing, there’s just a different way to access them.

One seller summed up the new system quite neatly suggesting it’s fine for private sellers with a couple of items to dispatch but intimating that it’s simply not fit for purpose for business sellers.

“I think this new system was designed with hobby sellers in mind who occasionally buy single postage from ebay – as that feature is so highly visible ” Buy Postage” & not for businesses that dont use ebay postage system & need fast bulk & copy/paste facilities & number of other features all missing from the new useless dispatch hub.”

They may well be right, and the aspect eBay often forget when making changes is that sellers run their businesses in many different ways and whilst a feature may be hardly used at all, for the one seller that does use it, it’s essential for their entire workflow. Taking it away or hiding it behind multiple clicks is what they consider a disaster. If that sounds like you then investing in a multi-channel management solution (even if eBay is the only site you sell on) gives you a buffer against the changes eBay make.

We all know that site changes have to be made on eBay and there will be many more to come in the future. We just hope there aren’t any more surprises to come in Q4.

  • Toby
    2 weeks ago

    After previously opting out of this carbuncle, we where hoping of another way out although it seems it’s being forced upon us.

    The Buyer notes where handy for the warehouse staff, where add-ons where requested such as a Buyer wanting something extra & the office staff used the offer option & when purchased placed the note on the order.
    Now these notes are no longer printed, it has already caused the warehouse to miss the extra part of the order & we had send it in separate parcel on Friday.

  • LJ
    2 weeks ago

    Another problem is you cant see which products you have relisted. Also the page totals at the bottom of the page have dissapeared.

    eBay have now know about this problem for a week, and as far as I am aware not a single problem has been fixed. They are assuring people it is their top priority, but for a multi billion dollar company and one of the busiest sites on the internet, you would think that their IT team could at least put a temporary fix in place within 48 hours, or revert back to the old page for now, but to be in the same position a week later is shocking.

    Someone in their IT department really needs to be held accountable for all the glitches and site problems, especially since Mar / Apr of this year. They seem to be getting more numerous and worse.

  • JoeB
    2 weeks ago

    You also can’t download your sales to a .csv any more without going to File Exchange, which does it in a slightly different format.

    Something I found useful was to filter sales by shop category, which they’ve also taken away.

    I’ve not yet seen any seller on the forums that says they like it. Key things have been removed and it’s just incredibly dumb to do this at this time of year.

  • 2 weeks ago

    What seems daft to me is that you can print up to 200 orders at a time but it only allows you to mark 50 orders at a time as dispatched. So if a new order comes in as you are marking off the first 50 orders then it can be a problem.

  • AnneB
    2 weeks ago

    I had this dropped on me last week after previously opting out as well. Getting sick to death of all these changes which I can’t see have any benefit to my business.
    I can’t find a function in ORDERS DESPATCHED to search by my ebay category (useful for relisting or checking sales of a particular type of product.
    Does anyone know a way of doing this??

  • Toby
    2 weeks ago

    The fact you are restricted to only marking off 50 orders at a time as dispatched is a joke. During our peak times we find that orders come in even as we are printing them so we tend to print off a 100 at a time and while they are printing we quickly selected that 100 and selcted ready to press confirm on the dispatch bit as soon as they finish printing. That was we never get one that crops up in the middle that we haven’t printed… but gets marked as such! Often the case with orders that havent been paid for immediately.
    When you can be doing this 3 or 4 times you appreciate the fact that speed is critical. This is just another thing to slow us down and add extra time for errors. I mean what was the point? Who thought this was an improvement?
    In fact who thought that dropping this all on us now and why is it suddenly imposed? I honestly think that they have no idea how their own company works…. even if they claim to be listening to their sellers… cough cough splutter.
    Maybe this is why they aren’t promoting Christmas sales till the last minute… they know that their sellers will be under enough pressure which such rubbish as it is.

  • Toby
    2 weeks ago

    …. I have a sneaking suspicion that it won’t be long and ebay will be forcing sellers to use their own multi channel system rather than third party ones for selling on ebay ( obviously they have to aquire one first! ) Promising seamless interaction with other platforms etc! It sounds way off, but it is certainly a possibility with the way ebay is going. Rather than fix issues, they simply buy up the solutions, and then do nothing.

  • Darren White
    2 weeks ago

    If the systems analysts and programmers were forced to run a test shop where they would go through the procedures of placing items and processing pseudo orders and with all, ALL, debugging shortcuts removed, you can bet your cats paws all, ALL, the systems on the eBay platform would operate very differently.

    CHECK YOUR PAYPAL PAYMENT ADDRESSES!!!! The scam of altering PayPal payment addresses marginally is very much alive right now. You will not receive any alert from eBay that a PayPal payment address has been changed. You may be losing large amounts of money right now without knowing about it.

  • geoff
    2 weeks ago

    Everything is taking longer and requires more clicks and you really have to keep your mind on where you are.
    We use the Sales Record # to track and file invoices post etc. you now need several clicks to do this simple job. The new 14 digit number is not even on the eBay VAT invoice using their print invoice system. Now it takes you back to the Hub overview page after entering tracking details, adding, you guessed it even more clicks and time!!!!!!¬!¬!¬!

  • robin
    2 weeks ago

    Anyone else have problem with orders NOT BEING MARKED as dispatched when you select them and click “mark as dispatched” ??? Then you need no mark them AGAIN ?!?!?! Not a big deal if you need to mark all – but if you have 100 and you need to select 95 … and the only thing you can use is this new stupid order numbering system …

    Also, when I try to use FileExchange to download “paid & awaiting dispatch” orders – sometimes I need to wait even 2-3 HOURS for it to process this request … BUT THERE IS A BIG PROBLEM – you CAN’T mark orders are dispatched before request is processed – as you’ll get empty/part file – you’ll ONLY get orders that are still awaiting to be dispatched – not orders at the time you’ve initiated the request …

    • Joe B
      2 weeks ago

      Yes had that yesterday, marked off a batch as dispatched, came to to the next batch and it hadn’t worked so had to do it again.

  • Jonah
    2 weeks ago

    Problems with the functionality of eBay?
    Never….. who would have thought?

  • 2 weeks ago

    Great, cant add notes to print on invoice. We use it all the time as we sell presonalised products. Cant see who has left you feedback by sorting it, now run through all the orders peace meal.

    Using the new format order numbers is great, we have to run up and down the list scanning to make sure you have actually selected the right order!!

    Go Ebay make life easier for everyone NOT

  • DaveP
    1 week ago

    It looks like some sellers are having success today getting eBay to change it back to the old layout. Thread:

    https://community.ebay.co.uk/t5/Business-Seller-Board/New-layout-for-awaiting-dispatch-in-Seller-hub/td-p/6409212/page/8

  • Sorry you are all having problems, I don’t want to advertise on here but it might be worth you taking a look at my software One Stop Order Processing, it is a batch order processing software that works with eBay, Amazon etc and lets you process your orders in a unified way, using it would protect you from changes like this. We do update our interfaces but like to make sure that you can always go back to how it used to be and we are sellers ourselves and so properly appreciate the impact that a seemingly small change can make to a seller, particularly when you have to retrain staff.

    This is our website :

    https://1stoporders.com

    We have a free trial on there so that you can try it out with no risk.

    Cheers,

    Jan

    • Jim
      1 week ago

      Not really impressed with the unethical
      Nature of this non advertising

    • JoeB
      1 week ago

      You don’t want to advertise, but you just did.

    • 1 week ago

      @Jan Your product seems to be set at a really good pricepoint for what it does, compared to other systems that “Tax” you.

      I have looked at it before but believe it is a windows only system, am I right?

      Do you integrate with WooCommerce yet?

      Does the £25 a month fee include vat or is it +VAT I could not see.

      PS Don’t mind Jim, no shame in promoting an excellent product at a great price.

    • 1 week ago

      Hi Tyler,

      Thanks Tyler, keeping our price affordable is very important to us, we do increase but usually only once a year and then at a very low percentage point. The last thing we want to do is make the software unaffordable for our customers.

      It is a windows only system and so runs on your PC, you can network it across several though if you need to have several people working with it.

      We do support woo commerce but for that system you have to export an order file from woo commerce and import it and then reverse that to mark orders shipped. It is quick and easy to do though and you can automate parts of it. This article explains how to do it.

      https://desk.zoho.eu/portal/onestoporderprocessing/kb/articles/how-to-import-your-woocommerce-orders-into-one-stop-order-processing

      The monthly costs excludes VAT – if you buy annually though you save 25% or more on the cost of a monthly subscription.

      I don’t mind Jim at all, we have met before and I think his comment was a throwback to our previous conversation.

      Cheers,

      Jan

    • jim
      1 week ago

      yep dont mind me
      no harm in promoting products at all
      though its just not etiquette to do it this way

    • 1 week ago

      @Jan That is the problem, I do not use windows on my PC’s, they all have Linux running on them.

      I currently use WP Lister which is great for woocommerce as it is a plugin and at less than $300 a year, and like yours is great value.

      @Jim With a lot of people having numerous problems with the likes of eBay, readers on Tamebay now have the choice of going with the heavily promoted Linnworks @ £150 or 1stop at £25. Whilst it could be said that Linnworks offer a lot more, some people just want a simple solution at a cheap price.

      Many other companies also tax you on a percentage of your sales rather than just charging for a service they provide.

      I have often promoted WP Lister as I think it is great value and would help a lot of people. My only interest is that I am a user. At least jan is open about being involved.

      No real harm done.

    • 1 week ago

      @Tyler We are quite often asked to add listing options to our software and to be honest we do have listing software for Amazon and eBay for our Sellerdeck range of products so it wouldn’t be too hard to do but so far we haven’t added it as I think you can really benefit from using a bespoke tools for something like that – if someones focus is purely listing then they will make sure you get the best advice and functionality than from a company that adds it on the side of another product. I’ll make a note of WP lister to recommend to my Woocommerce customers.

      We have quite a few Mac users and they use a windows emulator to run the software, so you could use it on linux in a similar way, I don’t think we have anyone else running it on linux so far though.

      Alternative order processing software for eBay is a solution to the problems people are adding on here – here are just a few examples from this thread :

      – I can’t add note to my invoice any more
      – sellers can’t now see or change any information without clicking into each order individually
      – long waits to download orders
      – 50 order limit on batch processing
      – buyer notes missing

      any one of those could cause chaos when you try to pick and pack the days orders, makes no sense to not throw out a lifebelt just because it has my name on it.

      Jan

  • James D
    1 week ago

    If this is the case (we had it on our Seller Hub last week & we called ebay and suddenly it was back to the old way) – can anyone recommend a new integrated system as the new one on ebay looked dreadful.

  • jim
    1 week ago

    Tyler
    we all have great products at a great price
    tamebays bad enough these days with promos and pop ups
    imagine the chaos if we all used the threads to promote

    • 1 week ago

      @Jim, as per usual you completely miss the point, I am sure you do have many wonderful gadgets for those suffering from diarrhea, but whilst it could be said that this forum is full of people that have that, it is probably not your chosen market to promote your products.

      This is primarily a “sellers” forum, so the service provided by 1stop is in sync with the readership, unlike your products.

      Personally I recommend https://www.wplab.com which I know is blatant advertising but I have nothing to do with their service, apart from being a user and recommending it (without benefit) to other sellers, that I think would find it very useful information of a service to use.

      Whilst I do not use 1stop, I do find their service to be reasonably priced and for those that wish to save a £100 per month it is a good starting point. I have nothing against other companies like Linnworks etc, they provide a great service for those hat need all the “bells & whistles” but smaller sellers may benefit from smaller prices.

      But Jim, maybe bear this in mind, who do we get promoted to us more and why? Do you not think there is a financial agenda towards the higher charging companies? I have been promoting WP Lister on this forum for two + years but they would never get featured as they do not “Pay the Piper”.

      Are you happy with that approach from a forum like this that should be unbiased?

    • 1 week ago

      @tyler you do see a lot on here from certain companies but to be fair tamebay have always been very supportive of my company, encouraging me to write articles and to actively take part in this community. I think you see more from the bigger companies because they have more staff and often entire departments available to contribute, they have a bigger marketing budget and so can feature more often and they can write white papers and run conferences which in turn generate news to report on.

    • jim
      1 week ago

      lol@ tyler
      products for those suffering from verbal diarrhoea are our best seller
      we see your one of our best customers

    • 1 week ago

      @jim, if i was ever in need of such products I certainly would not buy from yourself, you are proof that yours do not work!

    • jim
      1 week ago

      🤣 touche made me smile

  • Jim
    1 week ago

    endorse and recommend is one thing
    Promote for personal gain is another

  • Jim
    1 week ago

    Being honest we really are not that bothered about someone trying to gain custom to pay their bills, something were all guilty of
    Its the slippery I dont want to advertise statement
    Which gives the wrong message

  • Ebay are changing the order export file formats now as well, it seems as if they are doing it on an account by account basis, we had reports from American customers yesterday, Australian customers last night and UK customers yesterday and today, customers that worked fine yesterday, suddenly stopped working today. We have been running around fixing up programs and all are fine now but can’t be sure that eBay are done. There is no common format now over the exports, each region appears to have a different one. Some changes are fine, adding new fields for example but others are odd like changes to existing field names or just spelling.

  • Jonah
    1 week ago

    We have naked Chinese ladies with shaven private parts promoted on our eBay pages masquerading as “art”. The seller username plastered all over the photographs. The item heading is “Shaved Asian Virgin after Bath Sexy Girl Woman Boobs Naked Cute Hot Oil Painting”.
    Multiple complaints to me from my customers- a few of whom think we are to blame for promoting this. Our crime? We are trying to sell an antique painting which has eBay sponsored items on the listing. Obviously a promoted listing, cheers eBay.
    BTW we have reported, but nothing seems to be done. No surprises really.

    • james
      1 week ago

      the little preview on the home page just showed
      “We have naked Chinese ladies with shaven private parts promoted on our eBay pages…”
      i was disappointed to find you weren’t selling any after i read the full comment.

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