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Meet the Company – Whistl

By Chris Dawson September 30, 2019 - 11:00 am

When you think of Whistl, you probably think letters, mainly bills and yes they do handle an enormous number of letters each year, but they also handle millions of parcels for ecommerce merchants both large and small. Whether you are shipping 100 items a day or thousands, Whistl have a range of solutions from delivery through to full service warehousing and fulfilment.

Nick Wells, CEO of WhistlWe know many marketplace sellers who use Whistl so today we spoke to Nick Wells, CEO of Whistl to find out more and discover how they can help you save time and money and assist you to grow your business. Read on to find out how they could help you:

Who is Whistl?

Whistl is the UK’s leading delivery management company and are by size in the top ten privately held companies. We are focused on providing tailored support to our customers and their businesses, and help multi-channel retailers, brands and wholesalers save time and money, increase delivery performance and enhance customer experience. Whether you are looking to deliver parcels, packets or bulk mail, tracked or untracked, Whistl has a service to help. Whistl also offers advertising, fulfilment and contact centre services, and with our support and knowledge you’ll know your business is in safe hands.

Why Whistl?

Every business wants to be more efficient, deliver a high-quality service and delight their customers. Whistl can help your business to achieve your targets through a range of delivery management and customer support solutions, all accessed through one point of contact. We provide efficient, high-quality, competitively priced Parcel, Fulfilment and Contact Centre services in addition to Mail and Advertising.

We are transparent with our customers, making sure we do the right thing by being clear and honest. We are customer focused and put ourselves in our clients’ shoes, offering a bespoke and personal service tailored to their needs.

What services does Whistl offer?

Whistl offers a variety of services for marketplace sellers, who benefit from our strong relationships with our selected carrier partners, a broad range of mail solutions, award winning contact centres and our ability to fulfil a wide range of items. Thanks to over 400,000 sq ft of warehouse space dedicated to ecommerce pick and pack fulfilment.

We handle nearly one third of all items posted in the UK and process over 3.6 billion parcels and mail items annually, so whether you are looking to send within the UK or internationally, with our 15-site national network we are the most accessible multi-service delivery management company.

  • Parcels

    We work closely with our carrier partners which enables our customers to have a competitive edge when it comes to parcel delivery, and we offer the ability to ship internationally as well as in the UK. – Parcels case studies
    How Whistl delivers for you

  • Fulfilment

    We understand that with an increase in orders comes the need for more space, staff and management time. We can fulfil a wide range of items and products, including clothing, books/DVDs, computer accessories, shoes and sports equipment. We can even fulfil bulk business to business, wholesale orders or individual orders straight to your customers. – Fulfilment case studies

  • Contact Centre

    Our tailored call centre solutions can help you focus on critical business, as we manage your customer calls. – Contact Centre case studies

  • Mail

    Choose from our variety of mail solutions, from sorted or unsorted to partially addressed and Admail. – Mail case studies

  • Advertising services

    We can help you increase customer engagement, acquisition or retention through our doordrop schemes; targeted leaflets, catalogues and in-home sampling. – Advertising case studies

Who is the ideal Whistl customer, and who should be interested?

From fast-growing ecommerce businesses to the world’s largest established marketplace sellers, Whistl prides itself on supporting multi-channel retailers, brands and wholesalers whether you are sending 100 items daily or 50,000.

Whistl’s customers benefit the most by outsourcing more of their supply chain, mailing and customer service operations, ensuring consistent quality assurance throughout the entire customer journey.

Read our case studies to find out more from Whistl customers:

Case Studies

musicMagpie

“The Whistl team have always strived to learn our business so that they can work with us to build our business. All levels are extremely professional and helpful – from van drivers to account management to the senior leadership team. It is refreshing to work with a team that is commercially driven, but who genuinely seem to care about our business and its success.”
Sam Vesey, Head of Platforms & Pricing, musicMagpie

Meeting huge delivery demands from shoppers all over the world, musicMagpie is the best place to sell unwanted technology and media items, as well as being the best place to purchase refurbished devices, such as smartphones, tablets, game consoles and wearables, as well as CDs, DVDs and games. Millions of people use musicMagpie every year to sell their unwanted items, and the site has paid out more than £6m to customers who have sold their items since 2007.

Since 2012, Whistl has collaborated with musicMagpie to meet huge delivery demand from shoppers all over the world; maintaining great value service, a low average selling price whilst meeting customers’ expectations and those of the marketplaces they trade in.

Reducing our cost of delivery and maintaining quality of service, Whistl devised a cost-effective bespoke solution for delivery of musicMagpie’s large letters, packets and parcels, enabling us to maximise use of Whistl’s internal sortation process to deliver a service fulfilling customer orders 24/7. As a result, there was a significant reduction in cost of delivery with quality of service maintained in the UK and globally. musicMagpie continue to work with Whistl and helped to secure future milestones.

  

The Noble Collection

“Whistl have been our trusted partner for over 14 years, providing our online and retail business with the flexible, reliable support we need to allow us to concentrate on growing the business. We know our customers are safe in their hands!”
– Dick Jude, General Manager, The Noble Collection

The Noble Collection are a Licensed manufacturer, distributor and retailer of film and TV properties, including Fantastic Beasts, Harry Potter, Lord of the Rings, The Hobbit, Superman, Batman, Justice League and Game of Thrones.

The Noble Collection appointed Whistl to provide ecommerce and trade fulfilment along with contact centre services back in 2005 and have continued to grow ever since.

  • Whistl provide storage, warehousing, and order fulfilment services direct to consumers and trade customers. The Noble Collection carry hundreds of products and have thousands of individual items stocked in our warehouse at any one time.
  • Whistl provide a full range of customer service solutions from within the bureau team, offering flexibility and pay as you go commercial rates. This works really well for ecommerce businesses who have peaks and troughs within their customer contacts.
  • Each time a new film or TV series is released, Whistl need to be prepared to deal with huge spikes in order volumes in the warehouse and call/email volumes in the contact centre. Thankfully Whistl has a vast amount of experience in dealing with peak activity, particularly during ‘cyber week’, with their diverse range of clients.

Enquiries

If you would like to find out more about how Whistl could support your business visit whistl.co.uk or call 01628 702 430.

  • Mark
    2 months ago

    Whistl are rubbish. Their Royal Mail downstream service has 48hr post arriving 1 week late.

    • 2 months ago

      Hi Mark,
      Thank you for your comment. We are sorry to hear you had an issue with your mail delivery. If you would like to discuss your experience further please contact 01628891644 so we can investigate further.
      Many Thanks

  • It would be interesting to see how they compare price wise to Royal Mail (Click and Drop / OBA). I see on their website that they do offer large letter service.

    • 2 months ago

      Hi Crackerjackcommerce,

      Yes, we do offer a large letter service. Please give us a call on 01628891644 to speak with our enquiries team and find out more.

      Many Thanks

Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business.

Whistl UK Ltd

Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.

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