Royal Mail deliver 1st Class Mail on time for first time in two years

By Chris Dawson August 22, 2019 - 11:58 am

Royal Mail are back on track with deliveries having exceeded their regulatory target for 1st Class Mail for the first time in two years.

The latest Royal Mail Quality of Service report reveals that in the first quarter of their 2019-2020 financial year, Royal Mail delivered 93.2% of 1st Class Mail on time against a target of 93.0%. They also surpassed their target for Second Class mail (98.5% for delivery within three working days), with a performance of 98.9%.

“We are delighted to have exceeded both our First Class and Second Class Quality of Service regulatory targets for the first quarter of the financial year. Royal Mail has one of the highest Quality of Service specifications of any major European country and our postmen and women work extremely hard to deliver high standards of service to all our customers across the UK.”
– Paul O’Keefe, Director of Quality and Customer, Royal Mail

Whilst 1st Class mail and 2nd Class mail are mainly letter, there are now a significant number of ecommerce businesses using these services for small light weight items and there isn’t any competition based on price at this end of the market. With that in mind, it’s fantastic to see Royal Mail recover and exceed their regulatory target, having missed it for 7 straight quarters in a row.

It’s worth remembering that most parcel services aren’t included in the regulatory targets and so Royal Mail don’t publish performance figures for them – Tracked 24/48 services are outside the scope and, we suspect, are probably getting a higher standard of service. You’ll be able to tell from your own on-time delivery reports if you’re using tracked parcel services.

  • James
    6 months ago

    It also doesn’t track whether the letters are delivered to the correct address. Often they’re not.

  • crackerjackcommerce
    6 months ago

    That is good. RM have invested well over the recent years with improved tracking, customer service, 2d barcodes etc.

  • jim
    6 months ago

    when you consider the regulatory target would have been purposely set low to suit privatisation its not that wonderful

  • Rob
    6 months ago

    I’m pretty sure Ofcom set the regulatory targets as they always have done, privatised or not.

  • Front Liner
    6 months ago

    Woo Hoo

    Just finished Work and seen the report.
    Really looking forward to my shares going back up to £6…lol

    • 6 months ago

      @Front Liner I would not get too excited, although Royal Mail still dominates the UK delivery business, the company isn’t growing.

      Dividends have been cut so they can invest £1.8bn into the business, which is good news, but low dividends could see investors selling shares in the short term creating a further drop in price.

      Threats of strike action will not help either, regardless of the rights & wrongs of postmen doing it.

      Maybe a good time to invest in some more.

  • Tom
    6 months ago

    I assume Ebay will now adjust their delivery estimates to state 1st class post arrives the day before you ordered it.

    • Dav
      6 months ago

      lol that seems about right. eBay is a total disaster of errors that’ll never be fixed. They’ll just keep piling more updates, changes, and crap on top of everything and tell you that it’s for your benefit. What a joke eBay is.

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