Amazon Hub Counter expands click and collect footprint to 500 PayPoint stores

By Sasha Fedorenko August 30, 2019 - 3:16 pm

Amazon Hub Counter is expanding its click and collect footprint by teaming up with in-store payment services firm, PayPoint in its efforts to enable merchants to offer flexible pick up options to shoppers.

In May, Amazon announced a new click and collect service called Amazon Hub Counter that gives consumers the ability to pick up their Amazon purchases at their nearest Next store. Now, the service is available in the UK, Italy, and the US to drive strong customer engagement and additional foot traffic for partners.

Following successful trials, Amazon Hub Counter goes live in over 500 stores today and will be rolled out in thousands of shops across the UK, combining online shopping with the convenience of accessing PayPoint’s wide network of retailers.

Amazon Hub Counter is available on tens of millions of items sold on The service adds more choice and convenience for online shoppers by giving them the flexibility to pick up their parcels within 14 days from their chosen convenience store or high-street shop.

“We’re excited to be working with PayPoint on expanding the Counter service in the UK. This partnership allows us to offer even more choice and flexibility to Amazon customers while supporting small businesses around the country.”
– Assunta Keenan, director, Europe, Amazon Hub.

“We’re delighted to partner with Amazon to allow our retailers to offer parcel services to even more customers. Online shopping is only continuing to grow in popularity, and retailers who offer parcel collection can tap into that by introducing new customers to their stores and increasing sales.”
– Patrick Headon, chief executive officer, PayPoint.

  • Kevin
    2 years ago

    It is a great idea and will certainly help Amazon to gain further market share and also helps the participating shops to gain extra footfall into their establishments.

    Although there is one major drawback of this service, you can not bring returns back those shops. If Amazon hub counter was click and collect and bring returns back to then it would be a full service.

    I live in the U.K and use Amazon lockers all the time when I shop on Amazon and can see that Amazon hub counter will be a huge success especially in small villages and towns. Come on Amazon bring a returns policy to Amazon hub counter.

    • 2 years ago

      @Kevin I was under the impression that most paypoint stores also offered a parcel posting service for those paying for the return. If you have a return label via the courier service provided, it should be ok .

      Amazon could tie up a deal for returns via Amazon logistics, even for returns to independent sellers.

      Click & Collect is something that eBay have been doing for many years and works well, but with stores like Argos it is not possible to return parcels.

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