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Amazon set to accept packaging-free returns in physical stores

By Sasha Fedorenko July 8, 2019 - 2:56 pm

Amazon.com have announced the added convenience of packaging-free returns at physical stores in the US.

The move now sees shoppers returning their unwanted goods with no box, tape or label. Shoppers can return goods in stores including Amazon physical stores, Kohl’s, Whole Foods Markets and The UPS stores.

Merchants using Amazon FBA can now offer their clientele hassle-free returns across selected bricks-and-mortar stores in the country.

Amazon physical stores

Customers can return eligible products at Amazon Books, Amazon 4-star, across the US. Shoppers need to walk into selected Amazon locations staffed with associates, show the QR code, hand over their package in the original manufacturer’s packaging, and walk out. Returns are also free at AmazonFresh Pickup, and Amazon Hub Locker+ locations but customers will need to bring their items in a box or box it up using the provided materials.

Kohl’s

Amazon customers are able to return eligible items at 1,150 Kohl’s locations across 48 states, without a box, for free.

Whole Foods Markets

Select stores have no-box returns, lockers and Locker+ options with more coming soon.

The UPS Store

Customers can also choose to return eligible items free of charge at more than 4,768 UPS Stores nationwide with no box required for most items.

  • Lzzy
    1 year ago

    I returned 2 items to Amazon without packaging a couple of months ago to morrisons supermarket. The Customer Service staff hadn’t got a clue how to go about it and had to get a manager to sort it. Easy to do otherwise they just scan a barcode.

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