Alibaba brings Salesforce to merchants trading in China

By Sasha Fedorenko July 29, 2019 - 11:41 am

Alibaba are now the exclusive provider of Salesforce CRM for merchants trading in China in a bid to do ‘the heavy lifting’ for sellers’ marketing, sales and commerce strategies. Sellers trading in mainland China, Hong Kong, Macau and Taiwan can now use Salesforce to manage customer relations.

The US cloud-based CRM solution announced the news at the Alibaba Cloud Summit Shanghai, saying it would bring the world’s number one CRM, including Sales Cloud, Service Cloud, Commerce Cloud and Salesforce Platform, to customers in those markets exclusively through Alibaba Cloud.

The move is set to make Salesforce an exclusive enterprise sold by Alibaba in the selected markets.

The CRM provider attributes the decision to its aim to “support multination customers wherever they do business around the world.”

This partnership sees Alibaba serving as a helping hand with insight into the Chinese market to help Salesforce provide localised solutions to merchants trading in China. Alibaba currently hold the third place in the global Infrastructure as a Service and Infrastructure Utility Services market, and number one in the Asia Pacific region, according to research and consultancy firm Gartner. Alibaba Cloud’s technology and public cloud platform underpin the entire Alibaba economy from ecommerce and payments to logistics and supply-chain management.

“Alibaba is pleased to establish a strategic partnership with Salesforce, the worlds number one CRM. As the leading cloud service provider in the Asia Pacific region, our cloud infrastructure and data intelligence platform combined with Salesforce’s market-leading solutions for Sales, Service, Commerce and more will provide global customers with incredible customer experiences at every touchpoint.”
– Ken Shen Tao, vice president of Alibaba Cloud Intelligence.

Comments are closed.

Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business.


Alibaba is China’s biggest online commerce company that offers consumer-to-consumer, business-to-consumer and business-to-business sales.

See More Companies >

Recent Comments

1 day ago
Darren: Hey Sam - just to put an alternative view on it - we love paypal...
2 days ago
Larry Tuck: It's as if you rented a shop on the high street and overnight your land...
3 days ago
Feriel: My baby's passport can't be delivered...
3 days ago
SAM: Losing eBay must have been a big hit to PayPal. It is becoming probably a...