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FedEx Extra Hours launched to help retailers compete with ecommerce merchants

By Dan Wilson January 7, 2019 - 8:04 am

FedEx is expanding its ecommerce delivery options for retailers with the new FedEx Extra Hours faciity, It’s a service that enables participating retailers to fulfil ecommerce orders later in the day and into the evening and receive late pickups too, with next-day local delivery and two-day shipping to any address in the continental United States.

Retailers can extend evening order cutoff times by 5-8 hours, with some as late as midnight, depending on their current order fulfillment process. Extra Hours recently launched with customers including AutoZone and Best Buy in multiple markets across the United States.

Demand trends and consumer expectations in e-commerce are shifting, and the size, scale, reliability and flexibility of the FedEx networks uniquely position us to offer this new service that answers a clear consumer need: evening shopping with next-day local delivery and two-day shipping within the continental United States. The majority of online orders are placed after 4 p.m., and 64 percent of online shoppers expect orders placed by 5 p.m. to qualify for next-day shipping. FedEx Extra Hours aligns with the needs of online shoppers, while offering retailers a way to balance inventory and reduce transportation costs.
– Brie Carere, Senior Vice President and incoming chief marketing officer, FedEx

FedEx Onsite is a U.S. network of 10,000 alternate delivery locations including select Albertsons and Kroger grocery stores, and more than 8,900 Walgreens stores across the country. They also offer a hold at location services at all 1,900 office locations across the country. Shoppers can choose to have their packages delivered to any of these locations and pick them up within five business days.

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