Two hour Amazon search outage yesterday evening

By Chris Dawson September 6, 2018 - 12:19 pm

Last night, there was an Amazon search outage on the marketplace. The entire site structure was there but search results, although displaying how many matching products were found, didn’t actually display any products.

Users took to twitter and DownDetector and it would appear that the Amazon search outage lasted from about 9pm to 11pm UK time which would have been early afternoon for most of the US. Consumers would still have been able to purchase, but only if they already knew the exact URL of the product they were looking for.

CNET reports that the outage wasn’t limited to desktops, but impacted mobile browsers and the Amazon mobile app as well.

Amazon outages are relatively rare occurrences however, it’s somewhat surprising that Amazon made no public acknowledgement of the outage on either their regular twitter accounts or on their AWS status page. The only mention is one CNET found from Amazon Japan who acknowledged that search was down and said that Amazon were working to recover.

It’s hard to assess the cost of the Amazon search outage to Amazon themselves or to merchants. If you sell on did you notice lower sales yesterday? It is of course possible that customers who would have purchased during to two hour outage simply came back later in the day to buy and the impact in that case would be almost impossible to measure.

  • 12 months ago

    In the last couple of days I have noticed a few problems with Amazon, last night my sales for the day were showing as zero, even though they had showed earlier and several times, in the last few days I have landed on blank pages, including when trying to withdraw money. These were soon rectified and I did not give them much more thought.

Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business.


Amazon started as online book store and has grown to be the worlds largest online retailer.

See More Companies >

Recent Comments

21 mins ago
Postie22 years: Seriously mate you have no clue,we’ve put up with so much bs from our employer...
43 mins ago
Alan Paterson: Yes Graham - but many people in my position see YOU as the bullies. why is...
48 mins ago
Alan Paterson: Let me tell you about our RM collection. My collection postman used to arrive 2...
54 mins ago
Alan Paterson: thank God for the alternatives to Royal Mail. Who are just as efficient (I have...