eBay and Amazon Customer Support Management
Meet the Product: Urban Seller
It’s coming up to the busiest time of year immediately followed by the time between Christmas and New Year when sellers want to take a few days off and relax over the holiday period. Ecommerce doesn’t stop however and, particularly on marketplaces, questions from potential buyers and post sales enquires still need dealing with and will negatively impact your metrics if you don’t keep on top of them. Urban Seller can assist with streamlining your work flow bringing in pre and post sales queries from all the platforms you trade on into a single console.
We asked Andrew Rowson from Urban Seller to find our more about the solution and what it can do for your business. The good new is that queries can be handled by multiple customer service reps and you can be safe in the knowledge that whichever member of staff is covering your customer service over the holidays will be able to sell previous communications and be on top of any new messages. Read on to find out more:
What is Urban Seller?
Urban Seller is a single platform for customer support. As a Customer Relationship Management (CRM) solution, Urban Seller gathers all the customer purchase information and any communication into a single view in order to efficiently manage your business.
You can easily organize your online stores in one place. Simply integrate your accounts in order to avoid switching between multiple platforms. It is also great to keep your ebay and amazon account secure as your customer support team no longer need to access seller messages directly onto the platform
Who are Urban Seller?
Urban Seller is the brain child of Issam Chehab, a developer but successful hardware multichannel seller who simply got fed up of signing into multiple eBay and Amazon to manage questions. One day he noticed that his Amazon response time kept triggering alerts and he said enough is enough. He looked around and saw that other options were either too expensive and did not specialize with multichannels or needed so much setting up he was spending time managing software rather than answering customers questions.
After many nights and weekends Issam wrote his own solution, Urban Seller. Issam met Andrew Rowson, at an ecommerce event who runs a multichannel solutions company called e-motive and loved the product so much he moved all his clients such as Liverpool Football Club and Aston Martin over to the solution. They did not want to keep this gem a secret so decided to launch it to the wider community with its Debut at eBay open this year.
Why do I need a CRM Solution?
Urban Seller saves you time! All the order information and customer communication are now coming into a single system. No need to switch between different platforms to manage your business anymore. Urban Seller allows you to handle all your returns and cases through the system so less chance of you trigging those metrics which risk you getting into suspension territory.
Which channels do you support?
We integrate with eBay, Amazon, Shopify, Magento, Linnworks, Veeqo, PayPal, Twitter, Facebook. Big Commerce is in process of integration.
Urban Seller’s Main Features
- Returns, cases, feedback management
- Full and Partial Refunds
- Auto response
- Smart Templates and Macros
- Auto Translation
- Team Notes + Agent Tags
- Collision Detection
- Dashboard – Team Performance and realtime multichannel metrics
What sets you apart from your competitors?
We are affordable software solution for online businesses. We help merchants to reduce their cost, focus on the important to sell more and dedicate less time in customer communication.
Urban Seller was built by multichannel sellers to make like easier, so you can be assured that the focus is around adding value not complexity.
What does Urban Seller cost?
We offer 14 days free trial. After its end, the pricing is as follows, depending the needs of the customers.
(500 outbound emails)
(2000 outbound emails)
(4000 outbound emails)
|Monthly||GBP 45.00 /
|GBP 85.00 /
|GBP 125.00 /
|Annual||GBP 39.00 /
|GBP 79.00 /
|GBP 119.00 /USD 149.00|
For all Tamebay readers we are also offering FREE ONBOARDING. This normally costs £100 and is where an eCommerce specialist ensures that the system is maximized for your workflow. We also make sure that you are taking advantage of the latest and greatest best practices on multichannels.