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CollectPlus print in store rolled out for Returns with Alexa integration

By Chris Dawson July 10, 2018 - 10:30 am

A new CollectPlus Print in Store service has rolled out for Returns customers. Many consumers today only access the internet on mobile devices and do not have access to a printer but can now return their online shopping to a growing roster of retailers by printing their Returns label at their local CollectPlus store. Committed to creating a delivery culture of convenience, the launch of Print in Store for Returns follows the successful launch of Print in Store for the CollectPlus Send service in 2017.

There is a very real advantage over printing a label on demand, rather than simply enclosing a returns label with every order shipped. By using a print on demand service retailers have greater visibility over their incoming returns whereas simply enclosing a returns label with outgoing orders (whether paid for or not) means the first time the retailer knows about the return is when it arrives back at the store.

CollectPlus print in store Amazon Alexa integration

To make the Print in Store service for Returns even easier for customers to access, CollectPlus has built an integration with Amazon Alexa that enables customers to order their Returns label entirely through the Alexa app’s voice activation technology. To use the industry-leading service, customers simply tell Alexa the name of the retailer they wish to make a return to. The device will then send a barcode to the customer’s phone, along with a link to the Store Locator tool to help them find their nearest CollectPlus store.

Sky, Very, Littlewoods and Very Excusive are already using the service with more expected to launch in the near future.

“We’re always looking for innovative ways to enhance our customer experience. This rollout of Print in Store for Returns will benefit customers who do not have a printer at home – as is the case for many millennials who are used to living paper-free lives.

The additional integration with Amazon Alexa marks the first time that voice activation technology has been used end to end in consumer returns logistics and offers our customers even greater convenience as they fit online shopping around their busy lifestyles.”
– Matthew Jacques, Strategic Partnerships Director, CollectPlus

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