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What are shipping in-flight options?

By Dan Wilson June 6, 2018 - 6:30 am

We’ve been looking at shipping and how it can be made to work for you and here we consider shipping in-flight options.

Sending the goods to your shoppers and fulfilling your orders is probably the most time consuming and important activity for an ecommerce merchant. The processes and systems you have in place are critical to your business success, but do you know how well you’re performing and what should you measure?

It’s not just your customers who judge you by shipping performance. Increasingly the marketplaces, specifically eBay and Amazon, do too. Your prominence in search and the visibility of your goods will depend on how effective you are at fulfilling your orders quickly and accurately.

What are shipping in-flight options?

Greater choice in the carrier market has brought improved sophistication and flexibility. In-flight options are the features you offer buyers once the item has been despatched. That could be the ability to reschedule a delivery or change the location it’s to be delivered to. It can also refer to the communication options you offer to track a delivery. It is ever more normal for carriers to offer text messages or emails to give a specific, narrow delivery time slot or inform shoppers that a parcel has been delivered successfully or communicating that it has been left with a neighbour.

Download the ebook

That’s the exact point of this new Tamebay eBook we’ve published. We encourage you to measure and learn more about your shipping performance by measuring your KPIs. You exist in an ecommerce world where the demands get ever more great and expectations are much higher than ever before.

The free ebook is delivered to you in association with Parcelhub and can be downloaded here. Tell us what you think. Have we missed out a crucial KPI?

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Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business.

Parcelhub

Save time and money. Increase delivery performance. Enhance customer experience.

See More Companies >

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