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Delivering Customer Satisfaction:
5 shipping and delivery KPIs

By Chris Dawson May 8, 2018 - 4:00 pm

Customers are extremely demanding when it comes to fulfilment, they require fast and efficient delivery, tracking numbers so they can see you are meeting expectations and will provide feedback on every aspect of the fulfilment service. And so, for an online seller, fulfilling your orders is an important but time consuming task.

In this eBook written in partnership with Parcelhub, we delve into the crucial KPIs that underpin your shipping strategy and examine what’s working well, which services are delighting your customers and what you can do to improve.

The shipping KPIs we examine in this eBook are:

  • WISMOs: “Where is my order?” enquiries
  • Delivery queries
  • Delivery options for shoppers
  • Measuring on-time deliveries
  • Customer satisfaction with in-flight options

Download the ebook here.

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