Share:
POST
TWEET
SHARE
SHARE
EMAIL

Delivering Customer Satisfaction:
5 shipping and delivery KPIs

By Chris Dawson May 8, 2018 - 4:00 pm

Customers are extremely demanding when it comes to fulfilment, they require fast and efficient delivery, tracking numbers so they can see you are meeting expectations and will provide feedback on every aspect of the fulfilment service. And so, for an online seller, fulfilling your orders is an important but time consuming task.

In this eBook written in partnership with Parcelhub, we delve into the crucial KPIs that underpin your shipping strategy and examine what’s working well, which services are delighting your customers and what you can do to improve.

The shipping KPIs we examine in this eBook are:

  • WISMOs: “Where is my order?” enquiries
  • Delivery queries
  • Delivery options for shoppers
  • Measuring on-time deliveries
  • Customer satisfaction with in-flight options

Download the ebook here.

Comments are closed.

Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business.

See More Companies >

Recent Comments

10 mins ago
David: @Jay No proof whatsoever but when you think about it We know Royal Mail on time delivery...
2 hours ago
Brian: I post all over the world and I have never used a customs form in...
3 hours ago
Mark: The biggest flaw in the delivery metrics on eBay is asking the buyer to select...
4 hours ago
Jim: Ebay use FOMO very effectively...