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Delivering Customer Satisfaction:
5 shipping and delivery KPIs

By Chris Dawson May 8, 2018 - 4:00 pm

Customers are extremely demanding when it comes to fulfilment, they require fast and efficient delivery, tracking numbers so they can see you are meeting expectations and will provide feedback on every aspect of the fulfilment service. And so, for an online seller, fulfilling your orders is an important but time consuming task.

In this eBook written in partnership with Parcelhub, we delve into the crucial KPIs that underpin your shipping strategy and examine what’s working well, which services are delighting your customers and what you can do to improve.

The shipping KPIs we examine in this eBook are:

  • WISMOs: “Where is my order?” enquiries
  • Delivery queries
  • Delivery options for shoppers
  • Measuring on-time deliveries
  • Customer satisfaction with in-flight options

Download the ebook here.

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Recent Comments

2 hours ago
Gav: @ Chris Haha, much simpler, but I guess they could find a reason why that wouldn't...
3 hours ago
Victor: Exactly jonah Of course I dont want ebay to ding my account I dont want ebay...
3 hours ago
Chris Dawson: ...or just give a single voucher £20 every two months. Seems like a great idea...
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Chris Dawson: You sound like you'd have preferred eBay to ding your account when the couriers were...