Share:
POST
TWEET
SHARE
SHARE
EMAIL

Delivering Customer Satisfaction:
5 shipping and delivery KPIs

By Chris Dawson May 8, 2018 - 4:00 pm

Customers are extremely demanding when it comes to fulfilment, they require fast and efficient delivery, tracking numbers so they can see you are meeting expectations and will provide feedback on every aspect of the fulfilment service. And so, for an online seller, fulfilling your orders is an important but time consuming task.

In this eBook written in partnership with Parcelhub, we delve into the crucial KPIs that underpin your shipping strategy and examine what’s working well, which services are delighting your customers and what you can do to improve.

The shipping KPIs we examine in this eBook are:

  • WISMOs: “Where is my order?” enquiries
  • Delivery queries
  • Delivery options for shoppers
  • Measuring on-time deliveries
  • Customer satisfaction with in-flight options

Download the ebook here.

Comments are closed.

Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business.

See More Companies >

Recent Comments

46 mins ago
Paul: Well I hope your business won’t need to use Hermes or Yodel unless you want...
60 mins ago
tyler: @BFT They don't want to ruin your business, you are really meaningless in all of...
1 hour ago
tyler: @Roger Couple of good points there. Were passwords phished or not? We get constant emails from...
2 hours ago
Lee Pearce: Postage is one of our biggest spends, all our international mail has already moved away...