Migrating to Royal Mail Click & Drop
Your questions answered

By Chris Dawson February 9, 2018 - 2:21 pm

After eight years of Despatch Manager Online (DMO), Royal Mail are migrating customers to a brand new interface – Click & Drop – which as well as being simpler, smarter and a lot more intuitive, is future proofed so that Royal Mail can constantly update and improve the solution to meet the growing needs of your business.

Click & Drop is Royal Mail’s latest shipping solution and a key differentiator is that it’s a single solution available both to consumers and business customers and has been built on new technology designed for the future. It comes with new features such as marketplace integration built in making it a snip to purchase postage for your orders.

To find out more we interviewed Darren Hatten, Head of Shipping Solutions at Royal Mail to ask the key questions online sellers will need to know:

  1. How will Click & Drop affect consumers and small sellers?
  2. How will sellers migrate from DMO to CLick & Drop?
  3. How can marketplace sellers import their orders?
  4. What solutions are available for larger retailers?
  5. How will it interface with multichannel management solutions?
  6. What new features can we expect in the future?

To access Click & Drop, you simply navigate to and choose whether you just want to ship a couple of parcels or if you’re going to be a regular user selling through online stores in which case eBay, Amazon, Shopify, Magento, BigCommerce, Notonthehighstreet, WooCommerce and Etsy integrations are ready and waiting for you to create connections with your online accounts. You can pay for postage using bank cards, PayPal, or using your Online Business Account.

Click & Drop time saving features

One of the time saving features of Click & Drop is returning tracking information to marketplaces. If you’re regularly sending parcels containing the same items, then another time saving feature of Click & Drop is the ability to save product profiles. The weights of your products and the postage formats you use to save repeatedly entering this information time and time again – this was a key learning point from DMO to help streamline the experience for online sellers.

Once you’ve shipped your parcel, all of the tracking information and delivery confirmations will be available to you within Click & Drop and accessible through a hyperlink – you’ll no longer have to visit multiple parts of the Royal Mail website to buy postage and then track an order.

If you’re ready to sign up for Click & Drop then all the information you’ll need is available at with video walkthroughs and telephone help numbers.

  • northumbrian
    4 years ago

    royal mails track and trace
    details not recognised response
    to delivery confirmation
    tracking numbers provided by click amd drop signed for labels.
    causes us no end of explaining to buyers

  • 4 years ago

    Works well for us, not perfect but does the job

  • 4 years ago

    Only supplies tracking info for parcels, with this info for Letter & Large Letter not yet being available.

    • 4 years ago

      RM does supply point of delivery tracking for large letters using the CRL24/48 postage codes

  • James
    4 years ago

    Click & drop takes longer to prepare than it does waiting in the Post Office queue. You may avoid the queue in the PO but you have to write down all the addresses by hand which takes longer than the queue. Effectively you are doing the PO’s job for them. It only benefit’s the Post Office. It’s a Placebo

    • 4 years ago

      Sounds like a pain James…

      Click & Drop imports all addresses from Amazon, eBay, Woocommerce, Magento etc… You set rules to apply postage if you want, or do it manually, then print labels. Put in mail sack, print a manifest then drop sack off at Post Office.


    • JoeB
      4 years ago

      James, are you getting confused with Drop & Go? Click and drop requires a special printer so there’s no writing out by hand.

  • Kevin
    4 years ago

    More expensive than mailmark?

    • 4 years ago

      Really… You don’t say!

  • Hannibal
    4 years ago

    The biggest issue with Click and Drop and the integrated 2D barcode is that items aren’t scanned at the door step as RM would have us believe

    Anyone else notice that the items are always updated/delivered around 7am

    Do RM just batch update

    I’m still getting seemingly genuine customers complaining about service issues and non delivery’s

    Also the same delivery update is provided stating delivery to addressee or a neighbour. Last I heard it’s against their service protocol (possibly the law) to deliver an item to any alternative address with our express permission

    I’m beginning to suspect this could be a wolf in sheeps clothing

    How long before eBay and Amazon buyer complaints shift their support of this delivery method

    • 4 years ago


      We get very few items not delivered that I never bother checking what time they are scanned.

      “I heard it’s against their service protocol (possibly the law) to deliver an item to any alternative address with our express permission”. If this is correct I would ike to know more about it.

      The few times I have challenged them about it they say it is in their terms of service, unfortunately the business customer support is about as useless as Amazon & eBay.

      Not sure they would except me telling them that I had paid their invoice by giving the cash to a postman but cannot recall who it was.

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