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eBay UK Seller Release Spring 2018

By Chris Dawson February 27, 2018 - 2:03 pm

Today’s eBay UK Seller Release will impact almost every seller on the marketplace, although some will be impacted more than others.

Fees and Subscriptions

There are a raft of fee changes and changes to Anchor shop subscriptions. In particular take note of the surcharges for sellers who fall below standards. Sellers who qualify for eBay Premium Service may also need to adjust their postage rates to retain the 10% final value fee discounts associated with the badge. Returns policies are also being migrated to 30 or 60 days – 14 day return policies are on the way out.

HTTPS and the end of custom eBay shop design

There are more changes coming from eBay’s move to make the entire site HTTPS compliant and this time it includes eBay shops. Custom eBay shop designs are dead, or soon will be as eBay will migrate sellers to a native eBay shop design. We would go further and suggest that further investment in eBay listing design is also probably unwise as we forecast eBay will ban them at some future point too.

Shop by Product page tests

Something that will doubtless be controversial is the live test eBay are running for what they are calling a Shop by Product experience. Basically it means rolling up all similar listings onto a single product page with one featured listing. We have picked this new buying experience apart to show how alternative buying choices are presented and give some insights into what you need to do to get your item featured.

Insights and promotional tools

There are new Seller Hub Insights coming to help you run your business and in a move that will please users of eBay Promotion tools a ravamp comes with a much asked for Promotions API to enable 3rd party software providers to offer management within their multichannel management solutions.

Access to eBay Concierge

Larger retailers who subscribe to an Anchor shop will also be pleased to get access to eBay Concierge, although less pleased with the rise in subscription cost.

Finally eBay remind sellers about the importance of VAT registration and their ongoing work with HMRC.

Tamebay Take

There are many things in this Seller Release that will impact your business, but they are changes that we’ve been predicting for a long time.

Custom eBay shop and listing design worked when eBay sellers had to insert everything from images to shipping, returns and payment options within their listings. Today, eBay offer up to 12 images for free (yes, you used to have to pay 15p per picture!) as well as a raft of fields for business seller information, returns policies and shipping information. Best advice today is for your listing to be a simple product description and preferably text only to appeal to mobile and app users.

There is plenty in place to please larger retailers with access to eBay Concierge and API tools to manage promotional activities through 3rd party software. Sellers of all sizes are likely to appreciate changes to eBay Premium Service which will now favour those offering great service.

What I really appreciated when reading through this eBay UK Seller Release is for once the language is refreshingly plain and the advice clear. Rather than reading like a legal agreement, this Seller Release doesn’t hesitate to not only lay out the changes but also offer clear simple advice such as “we highly recommend that you do not invest in any custom HTML Shop experience, as this will not be supported after May” and “You can change your returns policy yourself, or we will update your policies later in the year“. Straight, to the point and unvarnished, nice one eBay!

  • SAM
    10 months ago

    So a Royal Mail large letter 24 is not “Eligible” for a Premium service but a Royal Mail parcel 24 is. How is that ?????
    Well that will make every seller in our Cat (video games) under the premium service straight away…..and put one of the biggest doorbusters eBay have straight into Amazons hands.

    • 10 months ago

      Not 100% sure myself, because as always with ebay, it’s a bit of headscratcher in places and about as clear as mud elsewhere. But I re-read it and it looks like they’re saying whether it’s normal 1st/2nd/24 or 48, Royal Mail parcels are tracked sufficiently for the ebay system, while large letters and letters aren’t, even if they have a 2D barcode and get scanned at the end (not sure if letters do, but RM48 large letters are for me, using click & drop online)

      Either way, it looks like it’s time to put some prices up to reflect that potential/probable loss of FVF for certain items.

    • 10 months ago

      The policy that really disturbs me is the compulsory 30 day return period. I sell guitars on eBay and used to offer 30 day returns but found that it was heavily abused by buyers; with guitars being returned in appalling condition ( I suspect that instruments were being purchased for gigs and then returned).
      When I tried to make deductions from refunds for damage or soiling, eBay were having none of it and always took the buyers side, insisting that I gave a full refund, despite supplying photographic evidence of damage to goods.
      So I reduced my return period to the statutory 14 days. Now with eBay’s proposed compulsory 30 day return period I stand to lose more money.

    • Neil
      10 months ago

      Absolute madness, what is the difference between a large letter and a small parcel? Apart from the fact most of my items easily go as a large letter, but now I’ll have to fork out extra to send them needlessly as a small parcel, and the costs will be passed on to the customer?

      What planet are ebay living on? All they do is introduce utter ridiculous policy changes without seemingly having the first idea what they are doing?

  • Nicholas
    10 months ago

    One thing I would like clarification on, do sellers who post Large Letter still qualify for premium service if item is under £20? Tracking is not required if under £20 so would make sense

    • Robert C
      10 months ago

      Yes, this is also what I was thinking.

      If your items are under £20, you could maybe select Royal Mail small parcel and just don’t add tracking details… then would it meet premium service?

  • 10 months ago

    Once again, the Ebay message is “FEE HIKE !!!”

    There is no justification in all this bullsh*t from Ebay for whacking up Anchor fees by more than £100 a month, following last year’s big hike.

    This whole release is about Ebay taking more from sellers in every which way then can.

    There’s a disturbing pattern now in Wenig’s Ebay: increase company value by taking more off sellers.

    This is way easier than actually trying to increase sales, which would benefit both sellers and Ebay.

    But Ebay’s new direction is Ebay First.

  • Andy R
    10 months ago

    Have a look at the spring update for Ebay.ie

    There appears to be NO fee change for Irish sellers.

    All the other garbage is there, but not the fee hike.

    UK sellers are being stung here.

  • 10 months ago

    I’m confused with the Royal Mail 24 thing. eBay delivery options on the listings just say “Royal Mail 24”. We don’t specify on the listing if it’s letter, large letter or parcel on the actual listing. Am I missing something.

  • jodie
    10 months ago

    I was thinking exactly same thing as hubert72 and nicholas’ comments?makes no sense at all,just rang Concierge and he couldn’t even find the spring seller announcement!lol. And then couldn’t answer my question either

  • Elisha
    10 months ago

    Hi folks
    Today I upgraded to an Anchor shop at about 10am GMT. All excited as it was the culmination of months of planning, new stock arrived yesterday to list on Ebay on what I called ‘The BIG push’.
    Having become disillusioned as an Amazon seller, and not having to much trouble in the 18 months I have been on Ebay I decided to make a major switch to Ebay.
    Imagine my surprise that around 5.30pm I get an email saying the price was going up in April to £488 aprox including tax.
    Thank God that I was able to remove my new subscription for zero, as it was within 24 hours.
    In 2017 an Anchor shop on Ebay was approx £217 then it went up to £269 then another hike just today. Less than 5 weeks notice given..
    So thanks, I know one seller closed his business today with huge thanks to Ebay, having not been able to get get Universal Credit he can now claim as you have priced him out of business.
    As for my other four mates with Anchor shops, who I researched having an Anchor shop with. Expect calls in the morning Ebay, three of them are calling it a day for good and the fourth is pondering downgrading.
    So I have lots of lovely stock to list, but at least I can cancel the other orders placed at the NEC Spring Fair. I must have known caused I asked for March delivery!
    Not listed a bean tonight. I now have time to play with the cat.
    Best wishes
    Elisha who escaped Ebay’s new prices hacks literally by a few hours

  • SNOWY
    10 months ago

    I wonder how much eBay paid Tamebay for the positive write up for the Spring update?!

    • Ben
      10 months ago

      Get that tin foil hat out lads

    • Will
      10 months ago

      I noticed that as well, why put a nice spin on it ? Its bad news for all type of sellers

    • 10 months ago

      I’m interested to know which of these excerpts you would consider to be ‘a nice spin’:

      Sellers “need to adjust their postage rates to retain the 10% final value fee discounts”

      “Custom eBay shop designs are dead”

      “doubtless be controversial is the live test eBay are running for what they are calling a Shop by Product experience”

      “less pleased with the rise in subscription cost”

      “Anchor shop subscribers who already have eBay Concierge may rightfully feel aggrieved that they’ll be paying £130 a month extra with no additional benefit.”

      “If you are thinking of investing in a custom eBay shop design or considering updating your current eBay shop then the best advice we can currently give you is to cancel your plans. “

      “Today’s eBay Seller Release has wiped out the entire eBay shop design industry at a stroke”

  • Mac
    10 months ago

    Andy R – so if the hike in price is too much for your business then downgrade from anchor.
    Or you can do what many businesses do when other bills increase (as they tend to do) is to pass on the increased costs to the buyers.
    Somehow at this late stage I can’t see you changing the mind of ebay management.

    • Andy R
      10 months ago

      For those who trade in collectables, you have to carry a large inventory in order to be viable. There are thousands of traders in these categories on Ebay who will be hit by this.

      Ebay UK itself acknowledges that collectables account for 13% of its turnover, so this will impact them as well.

      As for downsizing – you can’t. The next level down is 1,500 shop items and the insertion fees after that mean if you sell more than 5,000 items you are losing again. Most of the major collectables sellers on Ebay carry anything from 10,000 to 200,000 items.

      As for passing costs on to customers, that’s easier said than done. Many of the cheap and cheerful collectables on items will disappear.

      Elisha above makes the valid point that shop fees have almost double from £217 just over a year ago.

      Unlike fvf fees, where you only pay if you (and Ebay) sells, these fees are paid even if the site falls on its arse.

      As for not changing Ebay’s mind. They backed down over the 50,000 item ceiling a couple of years ago and they also backed down on watermarks.

  • 10 months ago

    I only sell items which fit into a large letter box, and send all my items within one day by Royal Mail first class post.

    This has never been a problem until the new changes were announced.

    Now (unless I want to alienate my customers by charging ridiculous shipping prices) I will lose my Premium Service status.

    It would appear that whenever eBay implement new changes, it is the sellers that always bear the brunt.

    Perhaps eBay might rethink this strategy in light of the many sellers who ship by Royal Mail first class large letter service.

    • alan paterson
      10 months ago

      Ironically large letter 2d barcodes DO work and give confirmation of delivery providing they are printed out on the new Click and Drop Royal Mail system (they dont work when printed on DMO even though the 2d barcode is printed on the label – this applies only to large letters).

      I have been making ebay aware of this and trying to inform them that most problems with lack of confirmation of delivery with large letters is because the labels are printed out on the old DMO (being phased out later this year). However, my info does not seem to have reached the right people at ebay.

      This change by ebay seems to have been based on the assumption that large letter 2d barcodes are not reliable. They ARE reliable when printed out on RM new Click and Drop – my success rate is nearly 100% (compared to literally zero percent on DMO).

  • paul
    10 months ago

    im still confused by this ‘eBay delivery options on the listings just say “Royal Mail 24”. We don’t specify on the listing if it’s letter, large letter or parcel on the actual listing. Am I missing something.’
    also what if you send a letter /large letter not tracked for low value items for your standard free post option then offer special delivery for the express options?would that still qualify?
    any help appreciated please

  • Denise HW
    10 months ago

    Why are small sellers continuing to bother with eBay? There are now so many good alternative selling platforms out there with much lower fees.
    Hasn’t anyone noticed there seem to be less buyers on eBay than there used to be? That’s because when they alienated the micro sellers, they forgot that those people were also buyers. They’ve all migrated to Facebook, Vinted, Depop, eCrater, Bonanza, eBid and so on.

    • Dickie
      10 months ago

      Are any of those actually viable? Last time I tried to sell some stuff on Ebid (admittedly several years ago) it just sat there for months.

  • Toby
    10 months ago

    How i love these seller updates…. All glossed up and made to look like they are doing us a favour….

    ‘We are introducing a requirement for valid tracking information to be uploaded for items over £20 as part of the change to eBay Premium Service. This is only for items with a value over £20, including auction-style listings and Best Offers. Valid tracking must be uploaded within the dispatch time.’

    Now what this is really saying is…
    ‘We have a serious problem with our delivery guarantee and useless protection of sellers which is causing alot of fraud. Rather than actually deal with it, we have decided to make sellers jump through yet another hoop to get thier tiny discount, (which we hope to further decrease later in the year once you have all amended your listings YET AGAIN). Not only this but we have found a way to increase our revenue by increasing the costs to the seller. It’s a win win for us really. With margins getting tighter by the day, sellers will have to increase prices to cover the extra cost of tracking in many cases, not to mention all the extra work, and in doing so our final value fees will reap up yet more money to cover the fact that we are slipping down like an armadillo trying to go up a greased slide.
    We hope you will see how this is a great opportunity for us to fleece you even more and appreciate our efforts to dress it up as anything but.

    Ebay

    Now that is what i read when i read the latest business seller news.
    So stock costs up, postage costs up, staff costs up, electric costs up, packaging costs up, ebay requirements up…..Customers, well they want it cheaper and faster. China… we need you to take over…. oh you already have?!

    p.s is it just me or does every one of ebays improvements that are at the request of buyer research, seem to always have a side effect of boosting ebay profits? Maybe it’s just me….!

    • Dave
      10 months ago

      I missed that bit in the seller release. Yet more work for us to do…..

      Various problems with adding the tracking info, which is why we’ve never bothered:

      1) The add tracking page within eBay lists the buyers registered postcode, not the delivery postcode. About 30% don’t match, so you have to go back into the sales record to find the delivery postcode and then add the correct tracking
      2) The add tracking page doesn’t list the sales in order (sales record order), further complicating the above – you just can’t go down a list and copy/paste
      3) We use UK Mail and enter the details manually (csv) to the UK Mail software, so this is another load of work to do as we currently have no way of entering the tracking automatically back into eBay.

      Our buyers already receive the tracking updates via email/text, so its of no benefit to them or us, just another angle for eBay to squeeze more money from the bedraggled seller.

  • SAM
    10 months ago

    @alanpaterson only in eBayland they would not understand they are changing everyone from DMO to Click and drop, and every large letter 24/48 will get delivery confirmation, it is not an excuse.
    Not giving 24 LL hour premium is just an excuse to take away discount and more stealth fees . Then giving 2nd class parcel premium is just a plain “Misleading”. It is stupid and Bad management. There is actually grounds for a legal challenge as they are negatively impacting our business,
    We will lose our TRS which we have had forever automatically no fault of our own ,

    We will drop 24 and just send 48 hour, we will not be TRS so what is the point.

    You want a game of us it will take 48 hours on eBay, if you buy on GAME/Amazon etc 24 hours.

    Everything we sell is 24 large letter right now apart from a few bits.

    We are going to keep all the other channels on 24 , their fees are better anyway.
    We emailed Hattrell and actually asked if this was a “mistake” when we first seen it, I actually cannot believe how silly they are getting, and they have virtually just handed Amazon a ton of business.

    • Alan Paterson
      10 months ago

      I completely agree. It is unfortunate that this decision is based on a lack of understanding and so close to when DMO was being phased out.

      I was told by RM that 73% of large letters are failing the delivery scan BUT almost 100% of this is due to the 27% that are still printed on DMO which are not going to scan anyway.

      Large letters on Click and Drop works just fine.

      I have made it a task to inform ebay about this every time I happen to phone concierge. Its disappointing that the folk who have put this in place seem to have overlooked the REASON for the high percentage failure on large letters – it would have been fixed as a matter of course when DMO is withdrawn later in the year.

      There is no malice on ebays part here. They are only trying to make adjustments for something they see not working. I do not think it is an attempt to create more revenue although I do acknowledge this will be a byproduct .

  • 10 months ago

    @Alan Paterson. Have you let Rob Hattrell know?

    • Tim
      10 months ago

      Who?

    • Alan Paterson
      10 months ago

      Hi Ian, I havent let Rob know. But i will take the time to email him.

      I takes SAMs point, it is a difficult thing for ebay to understand and difficult to explain.

    • SAM
      10 months ago

      I let him know.

  • Andy R
    10 months ago

    If you take a look at Ebay.com, their spring release for 1 May 18 is far worse.

    They’ve introduced an Enterprise shop level, where you get 100,000 “free” shop listings and 1,500 auctions.

    The price – you’d better sit down – is $2,995 dollars a month.

    The lunatics really are running the asylum on Ebay now.

    • BABYLOU-007
      10 months ago

      SHOCKING LESSON @Andy R and all sellers HAPPY FACTS AMAZON will Kill Destroy EBAY and make them disappear …Tim it is TRUTH who spoke through you and Business Sellers are being scammed more all month on EBay by normal citizen go o YouTube see video how to get free stuff from eBay open a case not received …. Then the hold your money ….. To much you prove it takes ages to get the funds back ect…. and they do not care about it leave it to PayPal and all the EBay’s hands in your pocket can be seen as thiefs wearing a policeman uniform …. They say You shut up JUST pay the fees in advance plus NOW they add 20% vat in advance eBay fees for each transactions are net to pay in advance from 30% to 35% to pay in advance NOW “Amazon is cheaper vat included for years” they invoice you on fees for scammed sales do not remove unothorised fraudulent transactions fees plus if you Promote your listing they charge like by chance Advert fees on the total of each sales in the month becoming systematic if you refund the client still charge you advert fees to pay in advance return policy is 30 days!!!! on a sales refunded and apparently they forget but this become multi thousand extra GBP to pay to eBay and add free delivery plus you need to put your stock lower price than Amazon Using a giant calculator …. Better watch Netflix all day otherwise you end up in Debt …. Working for Royal Maill, EBay . your-supply and the scammers dancing at home ….. Sellers on eBay are Skinned like a Rabbit they find lots of ways the to do it …. Everyone should do the Maths ….. Freedom From Hell… Put the prices up ….. ABOVE ALL Imagine an EBay Business Seller on a raft lost at sea. A boat pulls alongside and for several minutes someone shouts encouraging words down to the drifter. Then, the boat deliberately sails away, leaving the lost Business Seller stunned and furious. This is exactly what a sick Ebay does to Every Business Seller It smiles, it promises — and sails away, leaving you alone. You must see this so clearly that you want above all else to discover the meaning of self-rescue… AMAZON will KILL EBAY because eBay don’t want to hear! Cross selling is the solid foundation of these market places as long as their practices continue and cost of shop fees plus the scams lots of eBay sellers will flock to Amazon will be able to sustain with fair prices and make a lot of money EBay will therefore not be able to compete with AMAZON on pricing ilimited listing for £25.00 all maker places translated by Amazon lower clear seller fees Vat included they send you Vat invoices do not take your money away from your account if a client ask a return request or never return goods or send 3 weeks later takes ages imagine if 100 return request…. It is the end of pure players they are finished , the futur is multi-channel and cross-channel EBay Vs Amazon Amazon is brand that create trust and then it create a market place , for smaller retailer to use , and now it makes products. Amazon is now a Brand . Customer service is crucial and accounting as well why Amazon is simple and don’t get ripped off in all the ways they know it plus the seller support is 5 stars quick with email feedback asking if operator resolved the issue or whatever the topic…. eBay no trace of phone call is like explaining to mule what is a diamond so you give up the all even loosing lots of money unjustified charges with proof I will offer a giant calculator to all eBay accountants and CEO .. The urgency is to design the future , to look where you are going without over-investment what matter is the right format the good communication the good positioning and especially the promise of the Brand=the market place . Amazon obviously and of course VP who managed to create addiction around his brand , to create pleasure and is very qualitative , it’s interesting , it shows that Maybe One Day EBAY can generate affective relationships, curiosity, addiction and and become unavoidable ….
      All the best to all business sellers and Rise Above …. Best regards .

  • Mac
    10 months ago

    Peter – how much extra does it cost to meet the premium requirements? Get your buyers to pay.
    Or you pay if you really want to.

    Denise – so many good sites out there? Could you name them for everyone else please.

  • 10 months ago

    Well this when read by any seller = more revenue for ebay with less/no benefit to sellers… Shouldn’t that be the headline for a trade title aimed at online retailers?

    Lets see; when automatic returns are slipped in later in the year, this policy ruling on 24/48 shipping choices will cover those same auto returns but as ebay will authorise/automate the return without seller approval; its another guaranteed revenue stream ebay can add to their portfolio to hit their revenue for 2018/hit targets…

    This smacks of the Exec team doing all they can to hit targets short term, they have an exit plan to skip their jobs before the true drop in buyers across ebay is revealed.. actual profitability of the platform is revealed… these clowns with have skipped town before this is presented to the shareholders…

    The casualties in the meantime are sellers… it’s a race to the bottom… plus the squeeze on buyers funds nationwide!!

    What business introduces this update to a long term business model designed to grow?? Their growth comes from charging the only regular customers they have a lot more; and that customer is SELLERS!

    In all announcements made to sellers, all I read IS… here are some more costs… soak it up… no explanation of benefits or improvements being driven through a fault ridden platform…

    Cue the paid for “ebay do loads for sellers” comments..

    They know there is little choice to this platform for sellers; they are short on ideas so mimic Amazon.. this shipping policy is “prime on the cheap” (at sellers expense) and the returns, when introduced, will be auto refunded – no questions asked when tracking is uploaded.. I think scammer forums currently comment that anything under £12 is refunded without a need for returns!

    This push for 2D or 3D/5D barcodes will drive this auto return/refund project ebay have put on the radar, auto tracking upload it will also hit your delivery times and thus reduce discounts…

    My issue is, the scanning of barcodes by lazy postal staff.. the handhelds are being used in the back of the vehicle to do a bag full of deliveries; not on the doorstep to prove its delivered to the address you paid for it to be sent too…

    My local depot manager told me this is the postie preferred method to new technology! That is when the hand held works… or they have enough to go around..

    As sellers we really need to hope the new e-commerce platform coming to Europe from China will challenge ebay/amazon.. no one else can… for now the management are planning to keep hitting their revenue targets by screwing sellers.. they will jump ship and leave the mess…

    For sellers, its no answer.. we need a business partner with a robust platform we can all make a profit from..

    I wish…

  • 10 months ago

    Another thought on the silly large letter doesn’t qualify for premium but parcel does…

    I can’t see any difference on the labels for RM large letter or parcel (using 24 and 48 under click and drop). It’s only the number you can put in to ebay, and most of that is your user ID, then a few alphanumerics after that. There doesn’t appear to be anything to say whether it is large letter or parcel and the tracking info should be exactly the same.

    In which case, why tell ebay it is a large letter, when you could tell them it is a parcel?

    • 10 months ago

      I agree Gav… however I feel you need to look at it from the perspective of what stunt is ebay trying pull by enforcing this? There is an ulterior motive here to suit a business agenda they have and will not share…

      Maybe they are coughing up too much on INR where sellers are protected, maybe paypal are refusing to cover INR cases with ebay in future after they announced there own payment service!

      I had a INR/card not authorized by card holder case in paypal last week, it was tracked and delivered in early December so I was covered.. On entering the tracking details, paypal didnt sit on the withheld funds for the usual 28days whilst “investigating”.. I noticed the following day from the time of emails, it was closed and my funds released within 3hrs.. Which is a result and improvement.. No where have I seen any announcement about this change to cases!

      I’m real cynical with ebay/paypal et el.. never do they do anything in the sellers interests.. as a business partner they would be constantly telling us about it of they did and inviting others to come do business here too!… its the nature of sales…

      these platforms are like a cow shed… RIGGED FOR MILKING… Milking sellers..

    • 10 months ago

      @Gav

      My thought was much the same, but eBay link into the RM data to get the info from the tracking number which means that they could possibly get the Package size, Parcel / Large Letter information.

      In Click & Drop there is an option to update all eBay order with tracking, I don’t currently use it as it caused my Late Delivery metric to go above 3%, but if I have to supply tracking then I will need to turn it back on.

  • 10 months ago

    When is the new e-commerce platform coming to Europe from China? I can’t wait!

    • 10 months ago

      Andrea, there was something on the news when May our PM was visiting.. on hearing it I took it to mean they (the new platform) are to be the only way our government can square up to the global dominance (threat) ebay/amazon have become…

      I say bring it on; it will only make Amazon and ebay up their game and some competition would be good!.. I also reckon the announcement was made during the visit as the only people with desire/funds/tanasity to them on will need to be from the far east… probably mean/speed up the death of the high streets.. but thats happening as we type….

      Be nice if ebay was making the online world a fab one to be in, profitable, safe and a good business partner to have…

      Non of the above apply when ebay/amazon is in the same sentence!

  • Rob
    10 months ago

    Not to happy about being forced to accept 30 days return policy. Ebay say its what customers want and expect. So if sellers all start saying we want ebay to pay for all returns and expect them to pay will they at some point?
    Customers want more and more, free postage, free returns, then if something goes wrong want the item for free. Then compensation for their time messaging you or sending it back.
    Loads of sellers in the section I sell in, clearly run a business to make a profit as they have 100s of new or nearly new items yet no business information, most likely declare no tax. These are the ones who offer no returns.
    As long as business are meeting the minimum requirements by law let business choose what policy they want. Thats how each competitors differentiates, one might have a lower price and 14 days returns and the next might charge a bit more but offer free and longer returns

    • 10 months ago

      Makes sense Rob, you should be able to set your own business terms, if customers don’t like them they can buy from somebody else.

    • Rob
      10 months ago

      Its not difficult, give sellers the tools and options to run their own business and if they make a mess of it then that is their fault. If a seller wants to only have 14 days returns which might lose them a few sales, they may gain in the fact they don’t have to deal with extra returns.

  • 10 months ago

    As the “ebay against small business” spring update has now been updated and made clearer (cheap large letters under £20 WILL qualify for premium service, as they DO NOT require tracking afterall!!!!) I guess we can stop worrying about the loss of FVF discount on our cheap large letter stuff. Which is good of course, 1 less thing to worry about.

    For us, it’s about a 50/50 split of large letters vs parcels. If we only have to upload the parcels tracking info, which will increase the number of (and I quote ebay directly here, from the late delivery rate report) so called “Transactions that weren’t dispatched on time” we might still scrape under the ridiculous status limits.

    BTW, a bit of a wander off topic, but consider this: If ebay made your late delivery report public, so everyone could see the bit that says “Transactions that weren’t dispatched on time:” followed by whatever number that was, you could sue them for libel. You really could. Because it is not true and ebay don’t have the information. If they said “Transactions that weren’t received on time:” that would be a different matter.

    • 10 months ago

      WOW!

      So ebay updated their update after being told it didnt read right and was incorrect… Some business leader they are… imagine one of your customers putting you right about your product description and use!

      If it wasnt so serious, it would be laughable… I hope youre lurking and reading ebay.. In your latest big update you hadnt thought it through, the main man hadnt proof read it… you fluffed it… Its very disappointing, a very poor show.

      Makes me wonder if the site is fit for purpose and sellers can expect a long term business relationship with this partner.. as they are not and cannot be taken seriously; if in fact what the propose to morf the ebay site “into” is fit for purpose and useable…

      Buyers dont want cheap ebay if youre listening.. they want the product to work and arrive in a timely manner.. this notion it has to drop on their head after they press buy it now is a fantasy..

      how about ebay try to educate the modern shopper to getting a life, buying a product (well being able to find it on ebay first and foremost) and expecting it in a timely manner and good condition… this will require sellers to just source the best products.. and the 3rd party logistic industry to stop promising to deliver it before its been bought for a price they cant run their delivery business on!

      AI and big deep data… Pah! Keep it simple ebay, buck the trend and lead the way.. currently after this update today.. your too focused on the race to the bottom to even proof read it before issuing..

      Gav… if only they published any DATA supporting the stats they rely on…. people on forums like this could and would solve their(ebay) issues for them in less than a month…

      If only they had the leadership and vision….

      Never upload tracking unless its a case.. the system is skewed to mis report on your delivery stats… Just had eleven removed last week, they were rejected by email from the USA as they said the tracking showed late delivery, this is inspite of my request stating the tracking showed items shipped on time…. therefore I should be protected/not even needing to write to ask for removal…

      Four of these defects were from despatch on 18/19/20 December… why oh why were they included when we are told we are protected from festive post late deliveries…

      If only the ruddy basics worked for the monthly fees paid, IF ONLY THE BASICS WORKED!… its not asking a lot..

    • alan paterson
      10 months ago

      @ mr s

      You said it yourself – you ARE very cynical about ebay – and it comes across in your posts. I agree with a lot of what you say but it seems that you are on the attack – nay – the RAMPAGE! at ebay.

      Its as if some sellers are waiting / enjoying ebay getting something wrong. We all get things wrong from time to time and I think we are very much looking at the hole and not the doughnut here.

  • agnes
    10 months ago

    Was paid £50 back in December to evaluate the wording of the Spring release in a Focus Group. Had to sign a confidentiality agreement but I can assure you that they did not listen although most of the concerns raised here were raised. I am surprised that they did not follow through on our major requirement to sweeten the pill which was from all present sellers the need for ebay to validate shipping addresses as a large number are wrong or not in the right format.

    • 10 months ago

      It is no surprise that they did not listen…

      Customer addresses are a pain, what is even worse is that Paypal will state an address is verified even though it is completely wrong, a recent example is:
      Name
      24
      London
      London
      NW3 xxx

      In theory you only need the door number and postcode, but I do like to check that the person knows where they live due to having people use their work address with their home postcode, or have moved house and only updated the street address not the postcode.

      20 years ago we used Quick Address to data entry customers and clean up our data, this was not cheap but we used to pay a yearly fee for the program. It saved us thousands of pounds in mailing costs using mailsort.

      Now with online solutions you can pay as little as 1p per address and for companies like eBay probably less than that, the plus to this is the address is only need to be entered once per customer, unless they move or use another delivery address.

      I fully understand why eBay may not do address checking, they do not sell items online themselves, but it amazes me that Amazon do not insist customers use correct addresses, as they do sell direct to the customers as well as provide a delivery service for sellers using FBA.

  • Mark
    10 months ago

    What clowns are at eBay.

    Our sales are so far down on eBay we have dropped prices to the lowest we can possibly go. We then ship by the cheapest we can arrange as that’s the best we can get to compete with the big boys and the overseas fraudsters and the VAT evaders.

    Now we are told fees are increasing and we will lose our discounts and ratings if we cannot meet what will actually add up to a 30% higher cost so our items will never sell at all now.

    The 30 day return is the most ridiculous enforcement they can possibly do. But if you force eBay to deal with the purchase of the return label for the buyer they are fully and legally required for its safe and undamaged return and also the condition so if it arrives used and abused just use the small claims court process and they soon back down as they have a legal duty once they take full responsibility for the return.

    BETTER STILL SWAP TO “ON BUY” let eBay see we all mean business our sales on that site are creeping up to 35% increase just 4% below eBay and 1% behind amazon while eBay sales are down 27% on last year and always dropping.

    They are shooting themselves in the foot. Telling me how to post when to post and what to charge and what our return policy will be.

    Or is eBay another name for ARGOS and TESCO plus other big companies taking over the design of metrics for the site.

    • BABYLOU-007
      10 months ago

      @all Inside EBAY Lunatic Asylum EBAY want you to OBEY and all Business Sellers be Skinned Like a Rabbit…. knows there is so many ways to Sknin a Rabbit they become… THE RULER
      You think there is no justice i? Well, there is. But it’s a strange kind that few people like to think about.
      Take the case of the Ruler, and I’d better tell you right now how he acquired that name. When the young man was first employed by the government his boss told him, “Your task is to enforce laws regulating mental institutions. And since you must make them measure up you can — ha! — think of yourself as a Ruler. Get it? You are the royal regent of regulations. Ha!”
      The young man not only got it but liked it. Not a bad start for a nobody. So over the years he ruled the asylums with fierce authority. He made laws and suddenly changed them. A rule issued on Monday was contradicted by another rule issued on Tuesday. He furiously scribbled regulations that no one could read or follow. With great glee — and angry threats — he tyrannized wherever he could. After all, he was the Ruler.
      One day the Ruler was promoted. His way of doing things earned him an appointment as district judge.”“But in less than a month the horror of it all dawned on him. His own laws were now passed on to him for final decisions. He had to face his own monstrous creations. He was forced to try to make sense out of nonsense. So in daily terror he had to sit alone and strain, shake, agonize, hate, fear.…
      You will usually find him sitting all alone out on the asylum lawn. He won’t let anyone sit next to him — he’s afraid they will mention the law.
      All this happened because he overlooked a certain natural law. It has several names, such as the law of cause and effect, or retribution. They simply mean you get what you give.
      So there is justice after all. And obviously it is also a warning to people like the Ruler.”
      Best to all business seller there is a way out …. Always .cheers

    • Alan Paterson
      10 months ago

      @ BABYLOU-007

      very philosophical……but……..

      complete shite. Am I allowed to say shite on here?

    • northumbrian
      10 months ago

      whats with this ebay is the great satan bollocks
      its a business its duty is to make a profit
      every one has a simple choice to use them or not

  • Paul
    10 months ago

    Never heard of On Buy before.
    No online reviews from sellers/users
    Does it work for anyone else on here?

    • alan paterson
      10 months ago

      Hi Paul, I dont think Mark above is giving good advice. His sales are down on ebay and he is lashing out. We tried “on buy ” and it is not a viable replacement / alternative to ebay.

      sellers need to spend their time on the platform that is going to give them the best return. Thats ebay and Amazon at the moment.

      This is off course in general and will depend (to greater or lesser degrees) what you are selling.

      The sellers with the attitude “I will show ebay – I will take my business elsewhere” are inevitably shooting themselves in the foot (although they blame ebay for doing same). If they start spending their time on platforms like “on buy” they will be spending their time on a platform with far, far lesser traffic and lesser return for the time they invest. (generally) .

      Concentrate on ebay.THEIR CHANGES ARE NOT BAD – SOME FOLKS LIKE MAKING A MOUNTAIN OUT A MOLEHILL

    • 10 months ago

      @Alan.

      You may well be right, Mark is “lashing out” about eBay, but the funny thing is, you seem to be the complete opposite, eBay can do no wrong….

      There are good sellers whose customers do NOT need the sellers to be jumping through the hoops that eBay are setting.

      I have already said that I believe “All customers want tracking” is a complete myth, I do not upload tracking data to eBay and customers do not ask me for it. I have no problems with customers and have a 100% feedback rating, so why do I now have to start supplying it?

      Each business should have the right to trade as it wants on an open market, as long as it is not ripping off customers or providing a bad service. Although ripping off customers on eBay is actually allowed, like selling items 25-50% above RRP and drop shipping from Amazon.

      My sales on eBay are steady, but are only 33% of the sales I do on Amazon. I do not agree with moving to OnBuy as the answer, but I do agree that eBay need to get themselves sorted out and “listen” to the customer which is, their market-place sellers.

      As customers can only spend their money on an item once and they will choose the appropriate seller that suits their needs, on eBay there is plenty of choice for them. If I do not supply them then they will be buying from another seller, this is a win-win for eBay, regardless of my business policies.

      As my Amazon sales have increased, my eBay sales have remained steady, possibly even shrunk. The service I offer is the same on both market-places.

      So the real question is, is it due to me being a bad seller on eBay, or is it due to eBay losing market share of buyers?

    • Alan Paterson
      10 months ago

      @ tyler

      You are right. I am the complete opposite.

      And one of those attitudes builds a business where the other attitude destroys it.

      ebay dont always get it right but they so TRY to.

      In answer to your last question it seems to be that ebay are loosing market share to buyers in certain categories. I do not know what category you sell in. I have read all of your post and – no – you certainly are not a bad seller and I get the impression that you know what you are doing – more than a lot of sellers that post on here. With your approach and attitude towards ebay i would certainly be comfortable buying from you.

      On the subject of marketshare – there is a third option to the ones you have listed above – your category could be attracting more competitive sellers. ebay can still INCREASE their market share in your category while your sales are simultaneously static or even diminishing.

    • 10 months ago

      @Alan I think both attitudes are not good for a business, one as you say destroys it and the other can lead to being too reliant on one market-place.

      eBay works for me, each month I make good money from their platform , but I can’t help feeling that they could do with fixing the things that are wrong before keep coming up with new ideas that looks like a desperate attempt to gain customers they are maybe losing.

      If they are losing customers then that is not good for the future.

      Your right in what you say regards categories, sales can be effected by the amount of competitive sellers increasing.

      Personally I am increasing the amount of lines that I sell on eBay, including adding items to new categories as I keep expanding. But at the same time I am also increasing the amount of sales I do on my own website.

      Unless something went considerably wrong, I would not stop selling on eBay, whilst it shows a profit, keep taking it, is what I say…

      I understand some of eBay’s changes and the reasons behind them;

      The images they were trying to conform to other on-line standards, on my to-do-list, I would rather keep them as they are but do understand that if I want my images shown on Google Shopping etc, then I may need to change them.

      Shop fronts; I understand the need to make sure all shops are mobile friendly etc, as they did with listings, but I don’t understand why they can’ have individual designs so they are unique to each shop, as long as they conform to a standard.

      Sometimes things need to be said and questioned.

    • Alan Paterson
      10 months ago

      @ tyler, we are more or less on the same page. Very uncommon for me on here!

    • Alan Paterson
      10 months ago

      @ tyler, if i have given the impression i only do ebay that is not the case although ebay is by far our favourite platform.

      we also have Amazon, our web site, email marketing and facebook. We have affiliates selling our products and – hell – I have even done door to door sales.

      However, ebay is by far our most favourite platform. Its more fun than the rest and i tend to like their initiatives.

      Other platforms that we have tried are a waste of time. I feel the many topics that sellers come on here and complain about are unjustified and they fail to see the bigger picture or what ebay are trying to achieve.

  • northumbrian
    10 months ago

    NOT ALL CUSTOMERS WANT TRACKING
    but enough will do ,so as to make it worthwhile to offer tracking,
    of course each business should have the right to trade as it sees fit on the open market
    but ebay is not an open market, its ebays market

    • 10 months ago

      And please do try and explain the benefits of Royal Mail tracking, what does it actually tell the buyer?

    • Craig
      10 months ago

      it tells me Tyler if you have posted my goods like you state.

      Fed up of sellers marking as dispatched when clearly they have not been sent causing inconvenience.

      I could go on about other benefits but there’s no point preaching to deaf ears.

    • 10 months ago

      @Craig You try and be so clever with your sarcasm…

      Your answer is so wrong but you keep believing that.

    • northumbrian
      10 months ago

      royal mail tracking tells the buyer very little
      not because tracking is not usefull
      but because royal mail tracking is useless

    • northumbrian
      10 months ago

      if tracking demand is a myth.
      can you explain whyevery national mail service and courier company on the planet, offers some form of tracking?

    • 10 months ago

      @northumbrian

      1. royal mail tracking tells the buyer very little.

      I do agree with you on this point, however

      2. not because tracking is not useful

      RM tracking is useful to the seller, it confirms if the item has been delivered.

      3. royal mail tracking is useless

      Not entirely, I have found that it has cut down on 99% of INR cases, not that we have that many.

      And of course you stated above “NOT ALL CUSTOMERS WANT TRACKING”.

      Yes in practice, very few customers will ever ask for tracking, because they really do not need it.

      But you ask ” can you explain why every national mail service and courier company on the planet, offers some form of tracking?” Yet you already know this question, by yourself to me, has already been answered, by me. Have you forgotten already? Because their customer (the seller) need to know if our item has been delivered when questioned by our customer (the buyer) and probably because they needed to cut down on theft of items and INR compensation claims.

      Why do you think they started to offer tracking? Because eBay told them to?

      So where does this myth arise from, a survey of course, ask a 100 customers what they want, giving them a list of items they can tick and they will probably tick them all.

    • northumbrian
      10 months ago

      “Why do you think they started to offer tracking? Because eBay told them to?”

      ???
      we now seriously doubt your sanity

    • 10 months ago

      @northumbrian Is that the best reply you could com up with?

      I take it you do not know the answer…

    • northumbrian
      10 months ago

      I dont know the answer I am not a psychiatrist

    • Alan Paterson
      10 months ago

      I studied psychiatry………how can i help?

    • 10 months ago

      @northumbrian You a psychiatrist?

      From your lack of intelligent responses I would wonder (if I gave it a thought) what type of schooling you actually had.

      Surely you must have some opinion on why why every national mail service and courier company on the planet (as you put it) offers some form of tracking.

    • northumbrian
      10 months ago

      hmmmm that’s a hard one
      could it be that tracking. is a good idea and people like and use it?

  • 10 months ago

    ebay need to really grasp that the buyers are NOT their customers! They are the sellers customers.. the buyers ARE the SELLERS CUSTOMERS

    ebay sells nothing with the exception of sub service platform that it neither seeks to improve for its customers (the sellers) nor rectify on going IT issues on that are now years old.. issues that hamper sellers growing a business..

    I’m very understanding of the views presented by Mark, when was the last time ebay sent out an update detailing the known site issues they have fixed for sellers or are next ones going to be fixed for sellers.. I’m sick of reading “were doing this for buyers”.. the sellers pay good fees monthly only to be affected by crap IT and poor site issues, lets not getting going on ebay squabbles with Google that mean we do not appear in Google shops..

    That would be progress, a nice easy update to sellers, instead of trying to find ways to game the system as suggested (sorry, get a good return on the time invested)… this support of the ebays position is crazy… it like saying I’m going to concentrate on using this vehicle to get me to work.. I dont know how to work it, only sometimes does it function well and get me the results I need, but I am going to continue trying to master it – when its full of faults…

    Learning to master it is not about learning how to fix the faults or learning workarounds… no one pays you for that; your paid for selling – being a seller – being an online retailer…
    If the platform performed as it should there would be no beefs on here about it, if there were alternatives there would be no beefs on here about the platform.. sellers would be off and would be selling! They would be happy.. with happy customers

    and I agree not all customers want tracking.. and dont forget.. I’M A CUSTOMER TOO .. and I buy online.. I’m not bothered about tracking … very very rarely do my customers ask for it!
    So I dont accept the sales pitch for it..

    This push for tracking has its origins in the forced automatic returns policy that will be forced on us before Xmas 2018.. this will of course allow ebay to offer no fuss or cost returns… the rub is.. the post will be provided by ebay, bought through Royal Mail 24/48; they will be buying loads of labels hourly, ebay will get a massive discount and sell it for a good mark up as a return post price to us sellers..

    Best of all, its a good revenue generator and guaranteed one, and one ebay can and will increase revenue from at their will; as they direct buyers with any questions take up the FREE RETURNS without any recourse to the seller….

    Stop thinking ebay is producing a platform for sellers to build a business on, ebay is running a platform that needs to produce income.. so its all about milking the sellers….

    This is why an alternative is needed! Anyone seeing ebay as in it for the sellers….
    Well they must work for ebay.. and provide fake news

  • northumbrian
    10 months ago

    20 years we have been full time sellers on ebay
    its served us well,
    we know the rules ,we know the deal ,we can decide to not use them anytime we wish ,
    no one is forced to use their services.
    if we were as upset or so anti ebay as some are
    we would just simply walk away

  • BABYLOU-007
    10 months ago

    Inspiring Facts : SHOCKING LESSON @all sellers HAPPY FACTS AMAZON will Kill Destroy EBAY and make them disappear …Tim it is TRUTH who spoke through you and Business Sellers are being scammed more all month on EBay by normal citizen go o YouTube see video how to get free stuff from eBay open a case not received …. Then the hold your money ….. To much you prove it takes ages to get the funds back ect…. and they do not care about it leave it to PayPal and all the EBay’s hands in your pocket can be seen as thiefs wearing a policeman uniform …. They say You shut up JUST pay the fees in advance plus NOW they add 20% vat in advance eBay fees for each transactions are net to pay in advance from 30% to 35% to pay in advance NOW “Amazon is cheaper vat included for years” they invoice you on fees for scammed sales do not remove unothorised fraudulent transactions fees plus if you Promote your listing they charge like by chance Advert fees on the total of each sales in the month becoming systematic if you refund the client still charge you advert fees to pay in advance return policy is 30 days!!!! on a sales refunded and apparently they forget but this become multi thousand extra GBP to pay to eBay and add free delivery plus you need to put your stock lower price than Amazon Using a giant calculator …. Better watch Netflix all day otherwise you end up in Debt …. Working for Royal Maill, EBay . your-supply and the scammers dancing at home ….. Sellers on eBay are Skinned like a Rabbit they find lots of ways the to do it …. Everyone should do the Maths ….. Freedom From Hell… Put the prices up ….. ABOVE ALL Imagine an EBay Business Seller on a raft lost at sea. A boat pulls alongside and for several minutes someone shouts encouraging words down to the drifter. Then, the boat deliberately sails away, leaving the lost Business Seller stunned and furious. This is exactly what a sick Ebay does to Every Business Seller It smiles, it promises — and sails away, leaving you alone. You must see this so clearly that you want above all else to discover the meaning of self-rescue… AMAZON will KILL EBAY because eBay don’t want to hear! Cross selling is the solid foundation of these market places as long as their practices continue and cost of shop fees plus the scams lots of eBay sellers will flock to Amazon will be able to sustain with fair prices and make a lot of money EBay will therefore not be able to compete with AMAZON on pricing ilimited listing for £25.00 all maker places translated by Amazon lower clear seller fees Vat included they send you Vat invoices do not take your money away from your account if a client ask a return request or never return goods or send 3 weeks later takes ages imagine if 100 return request…. It is the end of pure players they are finished , the futur is multi-channel and cross-channel EBay Vs Amazon Amazon is brand that create trust and then it create a market place , for smaller retailer to use , and now it makes products. Amazon is now a Brand . Customer service is crucial and accounting as well why Amazon is simple and don’t get ripped off in all the ways they know it plus the seller support is 5 stars quick with email feedback asking if operator resolved the issue or whatever the topic…. eBay no trace of phone call is like explaining to mule what is a diamond so you give up the all even loosing lots of money unjustified charges with proof I will offer a giant calculator to all eBay accountants and CEO .. The urgency is to design the future , to look where you are going without over-investment what matter is the right format the good communication the good positioning and especially the promise of the Brand=the market place . Amazon obviously and of course VP who managed to create addiction around his brand , to create pleasure and is very qualitative , it’s interesting , it shows that Maybe One Day EBAY can generate affective relationships, curiosity, addiction and and become unavoidable ….
    All the best to all business sellers and Rise Above …. Best regards .

  • BABYLOU-007
    10 months ago

    @ALAN PATERSON I simply see you as a very hostile person with a serious problem to solve.
    You are harsh and unkind simply because you do not know any other way to behave and speak
    “Because their natures are so utterly different, an eagle never consents to talking with a parrot.”
    Avoid swearing words when replying to BABYLOU-007 stay away from me ok

    • northumbrian
      10 months ago

      NURSE NURSE
      their roaming the ward again

    • ALAN PATERSON
      10 months ago

      @ babylou-007

      lol, I’m hostile? and what of your attack on ebay?! and…..my livelihood

      is moron a swear word? perhaps that would not be allowed either. Lets settle for idiot………

      Your philosophy means nothing unless you can step back and see the full picture. You are that far up your own ass you dont even see your original post as an attack.

      ebay is my livelihood, it is OUR platform. Yet idiots like you come along and trash the very platform we are trying to generate a profit on.

      They think they can say what they like yet they do not see it as an attack. You attack my platform – im gonna have something to say about it – especially when I genuinely believe your assesment to be wrong. Completely wrong.

      If you dont like a bit of hostility perhaps you should not throw stones.

    • 10 months ago

      @BABALOU-007

      Have you met Alan’s unofficial rottweiler, @Katie A? I believe she was a SOCIAL worker in a previous life, and feels the need to look out for alan, not that he needs it… Ahh bless.
      😉

  • BABYLOU-007
    10 months ago

    @allan Patterson
    These are FACTS and everyone here who wrote something relevant to everyday reality they are experiencing responding to Tamebay post Breaking News of eBay directions and The atmosphere toward business seller … All genuinely like eBay because they are sellers and buyers as well . Just get ready for the WAY OUT , always knows where is the way out before committing to any business investment .
    Best regards
    Babylou

    • Katie A
      10 months ago

      @ babylon-007 who is being hostile now? Paterson is right. Sellers come on here and trash our businesses and think they are doing no harm. When someone steps in and defends Ebay they are affronted . You seem to have read a lot of personal development books from what you are spewing. Why not apply it to your business instead of coming on here with your preaching.

      Have you heard about the pot and the kettle?

  • Leader of the Banned
    10 months ago

    @babylou-007 Don’t take Mr Paterson too seriously. He is always right…..in his own head. He is a professional eBay sycophant.

    @Alan Paterson What exactly do you mean by “it is OUR platform”

    • BABYLOU-007
      10 months ago

      @leader of the banned thank you !! Shocking facts here in Tamebay all sellers real feedbacks something good to read all people voices here to expose the truth in their own ways …. Taking time to explore solutions and seeing the traps to avoid very helpful to read everyone …. Nothing personal @Allan you are pro and knows …… Cheers !

  • Alan Paterson
    10 months ago

    @ Leader of the Banned – if i have to explain to you what i mean by “our platform” there is something very wrong lol. I am off to google “sycophant”…….

    @ BABYLOU-007 – business not doing so well? (I am asking about your ebay business – not ebay)

    It is a sad state of affairs when we all sell on ebay (our platform and symbiotic relationship) and certain sellers (most on here) do not realise that they are damaging their own business by coming on here and trashing the platform.

    Let me check sales. FACT:

    My sales are up on all my shops from last year with the exception of one – the shop i did not add inventory to. No surprise there then.
    My clients sales are up on this time last year on all the categories they sell on. ebay sales are up too in these categories.
    Ebay sales are up across the board on this time last year.

    ALL FACTS

    and also thank you for acknowledging that i always know what i am talking about. i do appreciate it. i sometimes feel like a voice in the wilderness on here. However, I am not ALWAYS right – just mostly, just mostly.

    @ Katie, thank you for your support.

    • Katie A
      10 months ago

      @ Alan I’m afraid Leader of the Banned was being sarcastic. I know you struggle with this concept.

      I too get upset when I see this negative press on eBay.

  • Leader of the Banned
    10 months ago

    @Katie A
    @Alan
    I get very upset when you eBay cheerleaders suggest that sellers should swallow the BS because to complain is seen as destructively biting the hand that feeds you. How the hell do we get anything sorted by trolling people who speak out against the catalogue of ongoing problems? Are you suggesting we all keep shtum about it?

    @Alan
    You say…”ebay is my livelihood” That’s not too clever. If you are relying on eBay for a living then you are being extremely unwise. eBay is about as stable as a one legged donkey. And Calling eBay “OUR platform” in reply to someone who is clearly not English could be seen as a little bit racist.

    • 10 months ago

      @Leader of the Banned

      Racist. Really?

      I recently followed an argument on FB that suggested the person who was making the racist accusation was really the person with the racist attitude.

      Your comment:

      “And Calling eBay “OUR platform” in reply to someone who is clearly not English could be seen as a little bit racist.”

      I would not call eBay “OUR platform” it is clearly “THEIR platform” but in this context the reference to “OUR platform” clearly meant “sellers” or “users” who come from all nationalities…

      How is that being racist, apart from in the “eyes of a racist”?

    • BABYLOU-007
      10 months ago

      @Leader Of The Ban thanks i can see you wear the magic glass of Truth and can Say what is reality having a business seller contract with Ebay , thanks again for your valuable feedback thousand of people can find help that help and avoid disaster Cheers x

      @Kati A you are wondering around in delirium thinking the Nut House is a nice pleasant place to be, if you hear only what you want to hear you will pay for what you don’t want to pay.

    • alan paterson
      9 months ago

      @ Leader of the Banned, with respect don’t tell me what to do with my business. I do ebay as a livelihood out of choice, not just for income but because I enjoy it. If you read my posts above – don’t think we do not sell on other platforms.

      And by referring to ebay as “our platform” – this is racist? ……… how?

      I have been called many many many many …….. many many things before……….but never racist.

      I know I often write controversial posts but your attempts to say controversial things are just getting ridiculous.

      I am racist? that really is funny. ROFL funny.

      i am thinking you are just not very bright. lol. you say such stupid things. Comments like this just undermine your credibility on some of your more credible points.

  • Jon
    10 months ago

    If things are wrong they will stay wrong unless we scream about it. THE WAY EBAY IS BEING RUN IS AN ABSOLUTE DISGRACE! There I’ve said it. I don’t care what the cheerleaders say.

    • northumbrian
      10 months ago

      I am a pragmatist not a cheerleader I can find many things wrong with ebay
      but I dont waste much time worrying about it,
      ebays a tool , if it goes blunt or breaks we will stop using, and find a different tool,
      get real tools dont listen

    • BABYLOU007
      10 months ago

      @jon True Line AUTHENTIC EBAY Business Seller wants to make a feedback on Ebay MAD MERRY GO ROUND 🙂
      Blessing for you Jon ! Your voice worth a lot for everyone who will avoid all traps on ebay and avoid loosing lots of money and do not see why sellers investing spending lots of money banging their brains on the wall everyday to keeping ebay clients confident buying on the site why would a ebay sellers say lies….???? I wish ebay would not have a reputation dated from long ago and it is a huge task to give a perfect customer to each clients which give credit to ebay this is about the real genuine reality of how small retailers they are treated and scammed Skinned like a Rabbit all year around specially at Xmas too…. at least here they give feedback worth millions to companies who can have a today real feel trend of the business in ebay market place .

    • 10 months ago

      @Jon
      I understand why eBay do some of the outRAGEOUS things they do, and it MOSTly revolves around the FVF.

      I find it strange how they can be seen to turn a blind eye to dishonest seller/bidders (shill bidders)

      Sellers breaking the law, and in turn, eBay breaking the law when they then go on to charge the fee, knowing that fee…that “final value” fee was obtained via illegal means…and sadly, the unsuspecting buyer goes on to leave positive feedback.

      As for the feedback system?, another joke (not)

      eBay’s cheerleaders can say what they like, but it’s a SIMPLE fact that eBay is BIASED in favour of scammers, and/or simply bad bidders, and very much AGAINST sellers full stop.

  • Leader of the Banned
    10 months ago

    @tyler

    Oh dear god! I said it could be seen as a “little bit” racist. If you are that shallow minded that you think I must be a racist for pointing something slightly racist out, then you are just being a silly snowflake. Irony intended.

    • 10 months ago

      @Leader of the Banned

      Yes your absolutely right, instead of saying:

      “How is that being racist, apart from in the “eyes of a racist”?”

      I should have said:

      How can that be seen as “a little bit racist”, apart from in the “eyes of a racist”?”

      It was just a question / observation about a remark YOU made about racism.

      I am not sure about your original point though, maybe you could explain? Or then again, maybe you can’t?

    • Leader of the Banned
      10 months ago

      @tyler

      OK OK OK Tyler, have it your way…. I am a racist. A great big fat greasy swastika tattooed sieg heiling ratfart monster turd-in-the-punchbowl racist……and I took a massive dump in your sandpit just to hear you cry, wah wah waaah mummy there’s a racist in my sandpit…he said something that I deliberately took the wrong way and now he won’t let me manipulate his words to suit my own twisted agenda mummy.. OK tyler…take a deep breath. Relax. Have you stopped your hyperwhingilating little man? Good.. There you are… feel much better now?…are you happy?…ok. Did you get off on me admitting I’m a racist for you?… happy that you’ve bullied me into revealing the truth about myself….oooooh you clever big big boy you, Tyler… yeees he’s a big boy….he’s gonna be a judge when he grows up…that’s why he has a little plastic hammer instead of a rattle! So cute. Well sorry to disappoint you little boots…. but I am not really a racist. Boom Boom. I was only joking. It’s called humour….when you develop a personality of your very own you’ll understand. And just for the record…again.. for the second time…. I don’t need to explain anything to you or anyone else because I don’t care what you think of me. Only my friends & family and real people matter to me…You are not fully developed yet. Though it has to be said…I do find you slightly amusing. Only slightly mind.

    • 10 months ago

      @Leader of the Banned – I simply asked a question, made an observation…

      Maybe you should talk to somebody privately, it may help!

    • Alan Paterson
      9 months ago

      @ Leader of the Banned

      You got problems buddy………may I recommend Patersons therapy? It is run by me – Alan Paterson at Patersons’. You get to tell me all your problems while I sit and eat doughnuts (you get to have the holes).

      Kill 2 birds with one stone – I can also show you how to sell on ebay…………… (thats free but I need to charge for the therapy)

      But only if you play nice…………

      @ Katie – its always good to use the “@” at the beginning of your post so that it is clear who you are addressing. I assume you were addressing “Leader of the Banned” and not “Tyler” – two opposite ends of the spectrum 😉 ………. HA HA!

      You do not need to defend me although I did get upset for Ross last time “Leader of the Banned” engaged in his abuse and attacked him. Just let “Leader of the Banned” get on with it………posts like his just serve to increasingly diminish his credibility. I mean just read what he is writing higher up in the thread.

      can we stay on topic and discuss ebay and how great it is (most of the time)

  • northumbrian
    10 months ago

    no good looking for excuses if you have an opinion your either a racist or a troll or a cheerleader 🤣

  • Leader of the Banned
    10 months ago

    Seems like that doesn’t it. Snowflakes Racists Trolls & Cheerleaders. Ban the whale & save the bomb. Utter nitwits

  • Leader of the Banned
    10 months ago

    @tyler

    Go and buy yourself a parrot to argue with Tyler. You can teach it to eat chips off your shoulder.

    • 10 months ago

      @Leader of the Banned

      It is never an argument with you, you do not have the ability or intelligence to justify the things you say.

      You insinuated a comment could be seen as “a little bit racist” when it clearly was not, but can not or will not justify why you said that remark.

      As I said before: “I am not sure about your original point though, maybe you could explain? Or then again, maybe you can’t?”

      It is obvious to all, that you can’t.

      You can try and deflect the question as much as you want, maybe my original response was a bit closer to home than you would like to admit?

    • Katie A
      9 months ago

      You write horrid posts that are neither constructive nor informative you attack other sellers with no provocation. A couple of months ago you attacked Paterson and Ross K with a tirade of abuse and homophobic remarks not to mention your comments regarding a learning difficulty.

      Now you are calling a remark “racist” which has nothing to do with racism. It says a lot about your character. I have not seen Ross K post on here since your abuse of him.

      Now you are starting on other sellers. It’s people like you who cause me (for one) to not want to post on here lest we get “picked” on by people like you. You are nothing more than a bully, and a pretty stupid one at that. If you are not throwing abuse at eBay you are abusing other sellers . Shame on you .

      Tyler asked a question, are you to stupid to answer?

  • SAM
    9 months ago

    Update on RMG 24 large letter: When we seen this seller update, this was the 1st thing that stood out, so we emailed Rob Hattrell.
    We just had a phone call from a eBay Executive Escalations person regarding this.

    They are basically wanting everything tracked on eBay first of all.
    Now it has been taken onboard that if you are using this service 24 large letter with click and drop you are getting the exact same service as 24 parcel with same delivery confirmation.
    Yet one service you get Premium the other you do not.
    Then you class RMG 2nd class parcel as PREMIUM (not a premium service)

    They have not changed it YET, but your man Rob has had this looked at we explained from our point of view this would be CRAZY to take this service away from Premium service.
    So it is actually getting looked at, and he has forwarded this to the people who make these decisions and they will update on this before June. So hopefully common sense prevails.

    • 9 months ago

      @Sam, good to know and makes sense that it should be acceptable.

      Is this something that concierge would deal with if you had access to it?