eBay to recruit product manger to build new Selling Guidance tools

By Chris Dawson January 15, 2018 - 3:01 pm

eBay are advertising a job vacancy for a Senior Product Manager who will build the next generation of their Selling Guidance Delivery Platform. They say that “this platform delivers critical insights to sellers like what kinds of inventory they should source, how they should price it to be competitive and how they improve their overall listing to improve conversion and sales”.

“Seller Hub brings valuable insights from eBay’s vast array of data directly to its sellers to help them manage and grow their business in one place – making professional selling on eBay easier. The user-friendly interface enables sellers to manage their inventory and orders, access valuable performance insights, identify opportunities for growth and take advantage of ways to get their products in front of the right buyers faster and more efficiently.”
– eBay

The selling guidance is built using the latest machine learning algorithms which eBay say that they are constantly iterating upon and testing using the ‘Sherpa’ platform. We don’t know for sure, but our best guess is that Sherpa is a Spanish Artificial Intelligence platform (Don’t be surprised if we’re wrong!)

We know that eBay offers selling guidance and insights in the Seller Dashboard but there’s no mention of Terapeak in the job description which eBay recently acquired – eBay announced that they had completed the acquisition of Terapeak just before Christmas on the 22nd of December. eBay have already indicated that they will be integrating certain functionality from Terapeak into its Seller Hub.

The main job functions for the new Senior Product Manager will be to engage with sellers to understand customer needs, growth blockers and appropriate ways to deliver various insights to meet their needs and partner with internal stakeholders to build and deliver new insights, features & improvements.

  • northumbrian
    1 year ago


    The main job functions for the new Senior Product Manager will be to engage with sellers to understand customer needs,
    out for nowt with change back

    • alan paterson
      1 year ago

      I CAN DO THAT!

  • Mark
    1 year ago

    The job is simple.

    he will just keep looking at the big boys and say to all of us little people.

    Sell this at the same price as them.
    Offer a forever returns policy.
    Offer free post.
    offer free returns for any reason.
    post withing 10 minutes of the order being made.
    only ship by tracked services.
    Upload tracking within a few minutes of the order being placed.
    Pay you VAT unlike many Chinese sellers
    Pay your Tax unlike many Chinese sellers
    Don’t have contact details or logos on your listings like Argos and Tesco
    Don’t sell fake items like the many Chinese sellers that we allow.

    You should all be able to do that with you large buying power and huge IT departments .

    Oh sorry do you not all have those. ?????

  • David
    1 year ago

    Welcome to capitalism Mark.

    Michael Moore

  • 1 year ago

    “… engage with sellers to understand customer needs,”

    When are they going to put in a manager that will engage with sellers to understand sellers needs?

    Seller Dashboard Growth Recommendations? On Monday I had 90, yesterday I had 87, today I have 2

  • Toby
    1 year ago

    The recommendations are a joke….. i see price recommendations and when i look at the listings they refere to…. i have sold more at a higher price. I wouldn’t trust ebay recommendations if you held a gun to my head. There is often so much more to an item than just ‘someone else is selling it £2 less’.
    All part of the race to the bottom on price mentality which is driving down standards, driving out decent sellers and leaving the customer with the giants who know nothing about that they sell and dont give a damn anyway as ebay wont dare punish them for the 89k negatives they have!

    I see they still have yet to grasp that to grow…. they need to engage actual sellers not just these fantasy sellers they allegedly speak to that agree with the most unbelievable things!

    • james
      1 year ago

      they usually defy all logic for me.
      “you’re the best price, the best seller, the most sales – why not reduce your sale price to below cost price?”
      “you’re not selling any of these, why not increase the price to more than everyone else?”
      they once phone the office directly, to strongly suggest we source lighting from a particular supplier, who does not make lighting (they make light bulbs, not the same thing).

      perhaps a manager of basic competence would be a better first step.

  • SAM
    1 year ago

    Am am afraid eBay recommendations are not worth the email they send out every 5 minutes. All I get is a greedy email “more promoted listings more promoted listings”.

    At best it is all nonsense at worst they are misleading. They already run a biased and fixed marketplace. You do not see their big corporates partners having to run promoted listings just to get coverage. I wonder how many music magpie customers get emails promoting my NEW goods over their So call VERY GOOD goods.

    Anyway am sure this job advertised in the States will have a fantastic impact here, we will get a level playing field, 100% honest search and unbiased search (NOT)….

    In reality we will get another US corporate YES man, the tax evasion and the promoting of other corporates will continue.

  • alan paterson
    1 year ago

    Lets not condemn the new guy until he has had at least an opportunity to do his role.

    This happened with ebay concierge back in Aug and September 2016 – some folk were trashing the programme before it even started and it turned out to be superb.

    Maybe it would be an idea to see what the new product manager has to say before we start trashing him before the post is even filled.

    We seem to be in a culture on here that ebay can’t do anything right. Trashing a new initiative before it even starts is a prime example of this.

    • 1 year ago

      @alan paterson

      But before we go congratulating eBay on the “concierge” programme, what has it done for you, me or many of the others that use this portal to groan about them?

      When you get the answers to that you will find that they do a good job for the “few”, so great if you are one of them but I am not, so I can only make my comments based on my experience, as do many of the people on here.

      The new initiative, may well do the same, but what you consistently see on this portal is people that are repeatedly saying the same things, time and time again, when will eBay fix the simple things? Rather than introducing new ideas that help the few.

      Meanwhile on Amazon (which outperforms eBay 2-3/1, along with far better prices for my stock) I have been approached to have an account manager to assist me with my rapidly growing business, maybe this is the same as the the ebay “concierge” programme.

      I will also repeat something that I have been saying for the last year, on Facebook / social media and other web sites I still see adverts for Amazon, I rarely see any adverts for eBay. This drop in advertising coincidently happened at about the same time as they took the data from stats showing visitor sales from off eBay.

    • alan paterson
      1 year ago

      @ Tyler, you are a bit off topic. I used concierge only as an example of how a new ebay initiative can be condemned by some sellers before it has even started.

      Just a footnote – Concierge went Live on September 2016 – before that we had the same customer support as everyone else since 2003. And – in our opinion – it was fine – not great but fine. (and far better than other platforms).

    • 1 year ago

      @ alan paterson – I am off topic by mentioning concierge? Read back, my reply was to your “off topic” mention of concierge.

      It is all very well you saying how great it is to be one of the “elite” having concierge status, but what about others on here who do not have that, how do they benefit?

      Personally I hardly use the eBay CS, when I have done it is hit and miss, like, most customer support, it really does depend on who you get responding to you at the time.

      But regardless of if you want to talk about how great concierge is for you and that maybe, just maybe, this new guy will do something special for a minority of people, there are still many, many flaws in the eBay system that just do not work.

      The question is when are eBay going to fix a system that we have to use every day?

      You will have seen this question repeated over & over again every time eBay announce a new wiz-bang-gizmo idea, and why is it repeated so often? Because eBay do nothing to fix the problem. That is what frustrates so many sellers.

    • alan paterson
      1 year ago

      @ Tyler – I was only using the example of concierge to illustrate my point. Too many sellers complaining about things before they are even implemented. My point is – lets give the new guy / girl a chance (once recruited). You never know…… might work.

      Too many folk on here talking about ebay as if it is “broken” and almost no sellers acknowledging the improvements that ebay have been making.

      And to answer your question……the reason people are negative about ebay is because they have the wrong attitude. If a sellers business is not succeeding they should be looking at their own business first instead of persistently and consistently blaming ebay for failures that often on their own doorstep.

    • 1 year ago

      @alan paterson

      You must either be a politician or work for eBay

      The question was: when are eBay going to fix a system that we have to use every day?

      And you choose to completely ignore the question and blame sellers for having a negative attitude.

      It depends on what you mean by “broken”, of course it works, personally I do quite well from eBay, but there are many parts of it that are broken and could easily be fixed.

      Try this:

      Read a message from a buyer, click on the big blue button that states “View Order Details” – it takes you to a blank screen. Now, is that broken or is just me being a negative seller?

      Do you not have the same problems?

      Maybe you could have a word with Concierge to see when they are going to fix some of these issues.

    • alan paterson
      1 year ago

      @ tyler.

      here we go again…….. your post just helps to illustrate my point. someone says something positive about ebay (me) – they get accused of working for ebay. Now that says something about the culture on here……….. does it not?

      Thank you for proving my point one more time. If i had a £1 for every time someone accused me of working for ebay – well i wouldn’t need to sell on ebay – i could retire lol!

      Your question and example of ebay broken are very familiar to me. I spend over 12 hours a day on ebay and have done so for the past 13 years.

      Let me define “broken” first of all. By broken I mean things that will effect your sales or hamper your business in a negative manner. Yes I am very familiar with the problem you described and I know what is causing it. However – it is laughable that this kind of “glitch” could POSSIBLY hold back your business. And if you are saying that it is holding your business back – then you are letting it!

      Yet folk pick up on these “glitches” and come on here ranting about how bad ebay is and why don’t they fix this and why don’t they fix that. Its as if sellers are LOOKING for these things so they can point the finger at ebay and blame them for the lack of progress in their own business.

      As i said – its about attitude. Any glitch can be worked around and I have yet to find something on site that has had any significant negative impact on my business.

      Too many people examining the “hole” when they should be concentrating on the doughnut.

      Having said all that I do like a lot of your posts. i don’t always agree with your points but you are mostly polite and at least you are capable of presenting a good argument.

    • 1 year ago

      @alan paterson

      The irony seemed lost on you, I know you do not work for eBay but you do seem to think they can do no wrong.

      I think it is YOU that is the one accusing, you seem to think that EVERY time somebody has a moan about eBay that they are doing so because they lack sales / business.

      I am not moaning about my sales figures, I have only been selling on eBay for 18+ months and think it is doing quite well, but yes I do think eBay should fix the problems that exist. Why do you think that is wrong? We pay for a service, that service should work.

      Your definition of broken seems different to mine.

      All people are saying is introduce new ideas but fix the problems, but eBay don’t! Maybe if they did people would have nothing to moan about.

    • alan paterson
      1 year ago

      @ tyler

      from my experience Tyler – most people moan because their sales are not what they expected or they are not reaching their desired goals / targets (even if they have any). This is invariably their fault yet MOST (not all, and i didn’t say you) blame ebay and the so called “broken” platform. It has been called far worse. They get “hung up” on things that ultimately have no real impact on their business.

      You are correct. I don’t always recognise irony. I have a condition that prohibits me from interpreting such things. If there is irony here and I have missed it please feel free to explain. i also tend to take things literally – many people in the past have accused me of working for ebay and i am sure they meant it quite literally. If it is simply a “phrase” I’m afraid I am not good at interpreting such things either.

      If ebay is working out for you and other sellers I encourage you to write more positive things on here about the platform. The overall impression from a new seller coming on Tamebay is that most ebay businesses are failing and ebay themselves are failing. Obviously this is not the case but this is the general impression conveyed when reading the posts on Tamebay.

      If things are “working” i think it is the sellers responsibility to help support each other and the platform.

    • 1 year ago

      @ alan paterson

      I don’t feel the need to write positively about eBay, it does a job and I pay them for a service, they make good money from me and for that I would expect the site to function properly.

      As for you working for eBay, I really do not think that people mean it / think it, it is purely an expression people use.

      Can I have my £1 back…

    • alan paterson
      1 year ago

      @ Tyler

      You may have your £1 back. Paypal ok?

  • Northumbrian
    1 year ago

    The concierge program is very good
    We see it as a reward for our effort and good selling practices
    A gold star for our homework from teacher

  • lotus nut
    1 year ago

    The concierge program does sound very good, so why not let all sellers have access to it?. I dont have it yet used to speak with Dublin as top seller when i had power seller.

    I must say the support from Phillipines is very good now fom my experiance.

    I fail to see how the appointment of one person will make any difference at all. What has rob hatteral done with his position and power to improve things for sellers – sweet FA!

  • Toby
    1 year ago

    Sadly they can appoint anyone they want…. but if they don’t have ‘power’ they are just window dressing. I know we are all negative, but does anyone stop to ask why? It’s because we see the same old thing day in day out. The same problems that never get dealt with, the same promises that never get delivered, the same old tired way of doing things that doesnt work….Nothing really changes except the the fees and the amount of hoops we all have to just through to make it look good for buyers.
    On that point i wish to point out that the buying experience isn’t that good either. So far in the last few months I’ve had two top rated sellers fail to dispatch until after the delivery date, fail to respond to multiply emails and in one case sell me a fake and then tell me where to shove it…. Presented evidence to ebay that it was a fake from the manufacturer…. got told to talk to the seller! On top of that ive been bogged down with a search engine that is filled with pages and pages of the same item just with price going up at 1p intervals, and listing every single possible variation you could ever think of on top … in the end i gave up and bought what i wanted on amazon. Buying or selling on ebay is like trying to find aparking space in town on the last weekend before Christmas…. but atleast that is getting easier!
    I pity the person who takes on this job… whatever the salary, it wont be enough!

  • eBetsy
    1 year ago

    Concierge IS superb and is slated to roll out to all sellers, hopefully by the end of this year (eBay’s stated timeline as of eBay Open 2017).

    Let’s reserve judgment as to the initiatives summed up in this post; to reiterate and add to what Alan Paterson said, give the guy (or gal) a chance to show us how they’re going to handle their (new) job.

    Of course, first they’ll have to get hired!

  • Northumbrian
    1 year ago

    Who or whatever gets the job is there for eBay’s benefit and profit
    Any thing that trickles down to the normal everyday eBay seller is accidental

    Rolling out concierge to encompass every seller will
    Dilute its quality

  • Jonah
    1 year ago

    Concierge,,,,,, how can a company offer a two tier customer support service? My friend is concierge, my business is three times the size of his paying thousands of pounds a month into eBay coffers. What do I get? Custard support, Manilla call centres and people giving me “advice” that they are clearly reading off a script that’s got nothing remotely to do with my problem. Try living our life with no meaningful support at all, and as to a product manager,,,, just another paypacket to fund.

  • 1 year ago

    Ebay…………why not tell the world how many items I have sold!
    Next, just under my main image put ‘SELL IT YOURSELF’
    This way the price reduces by 75% and we all lose money.
    Loyalty usually begins at home and not in China nor India.

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