Free eBay Click & Collect service expands with Doddle
eBay‘s Click and Collect at Argos is one of the most superb programs that they’ve ever introduced, mainly because it benefits both buyers and sellers and is totally free of charge to both.
Small retailers simply don’t have the scale of large high street retailers which is required to offer options such as Click and Collect. When eBay partnered with Argos it gave retailers the ability to offer the service to their customers at any Argos store in the UK.
We know that it’s not a service that will appeal to everyone. I’ve used it as a test to see how good the service was and it’s fantastically easy for the seller (they ship to an Argos store address instead of a customer’s house) and the collection service for buyers is slick, quick and painless. The only reason I don’t use it is because my nearest Argos store is 5 miles away and that isn’t particularly convenient unless I’m planning a trip anyway.
That’s why I was interested to hear that eBay and Doddle have today announced a collaboration to further enhance eBay’s Click & Collect service. The collaboration will span customer collection at Doddle locations nationwide. In truth this won’t help me personally much either as my nearest Doddle location is even further away, but some Doddle locations are in Debenhams, Morrisons, B&A and Cancer Research shops so they’re convenient for some people (I just live in the middle of nowhere!)
The pilot service will commence with Doddle’s flagship stores in London and Brighton, including Kings Cross, Canary Wharf and Liverpool Street, before expanding to all Doddle locations in supermarkets, shopping centres and charity shops in the coming months.
“Our buyers and sellers are at the heart of everything we do and we want to make shopping and selling on eBay as convenient and flexible as possible. That means providing as many ways to improve the delivery experience for buyers. We already have millions of Click & Collect enabled listings on eBay and the collaboration with Doddle will help us extend our collection footprint whilst also helping sellers on eBay to enhance their fulfilment capabilities.”
– Jon Ford, Head of Shipping Development, eBay UK
Under the new service, buyers will be able to collect their eBay purchases from Doddle stores for free. eBay will notify buyers as soon as their item is available in store and they can collect at a time that is most convenient for them.
The real interest here is that eBay’s Click and Collect arrangement was exclusively with Argos when it launched four years ago. We know that the programme has been a phenomenal success but the limitation was the number and location of Argos stores. Now eBay have a second partner with Doddle which clears the path for a potential third, fourth or more partnerships in the future.
I don’t want to knock eBay’s Click and Collect at Argos as it’s one of the best innovations they’ve introduced in the past five years. Realistically though the original 700 odd Argos Click and Collect locations was simply never enough and whilst Doddle add a modest number of new sites I’m hoping that within the near future we’ll see the number of eBay Click and Collect locations increased into the multiple thousands rather than the current 1016 combined Argos, Sainsburys and Doddle locations.
Somewhere in the region of 6,000-10,000 locations would put eBay Click and Collect within a mile or so of every house in the country. I’m hoping that eBay are thinking big and bold for the future.
The eBay click and collect service is fantastic for both sellers and buyers but until eBay can sort out the glitch that prevents the correct postage charge been applied for “out of area” and “offshore” sites then it will continue to cause problems for sellers.
Let me try and explain the glitch for those who do not already know.
When we list items on ebay they are set up using the ebay shipping rates table, this is set up for free (built in) next day UK postage but has a £14.99 charge for Northern Ireland, Islands and Highlands etc..
We have sold for many years to Northern Ireland customers who have always been happy to pay £14.99 and have the assurance of a next day courier delivery.
The problem is when customers choose click and collect it does not show them the postage charge as if they were having it delivered the their home address, it classes ALL click and collect sites as mainland UK and is therefore free delivery for the customer.
Word has quickly got around that if you are a buyer and reside in NI or Highlands and choose click and collect then you will not be charged postage even though sellers have correctly set the relevant postage charge on the listing.
Ebay CS have acknowledged that this is a valid glitch they had not thought about until we raised the issue but have also confirmed they will not be altering it as they are promoting it as a free service.
We have tried to find a workaround and have spoken at great length with eBay CS but there isn’t one, we are left with no option but to simply remove the click and collect option from all listings which doesn’t really help the majority of customers who are based in mainland UK and like the option of click and collect.
Just fallen foul of this again, so its obviously not been resolved…
We’ve just had a click and collect order for Northern Ireland. No extra charge for the customer, although our shipping tables would have charged them the extra if it wasn’t click and collect.
Also, as I have no idea if they’ve updated the delivery schedule, we’d have to send this out on a next-day service to meet the delivery deadline and to not get a late delivery defect. Just over £23 with our courier to do that, compared with around £5 for UK Mainland.
I’ll have to cancel the order as we’ll make a loss.
Just so so frustrating, all of these badly implimented ideas that clearly no one has thought through properly.
Call me pedantic! 😊
In your article you say ‘it benefits both buyers and sellers and is totally free of charge to both.’
Whilst there are no additional charges for buyers other than any quoted in the listing such as a postage charge, it is not actually free to buyers. This is the mistake some buyers make, they seem to think that if they choose Click & Collect they won’t be charged postage and complain that it is misleading.
If Doodle is going to work in the same way as C&C then the same will apply.
So just a word of caution please not to refer to it as ‘free of charge’.
It definitely was one of the best ideas eBay had in a very long time. Many of my buyers opted for it but then eBay imposed a minimum spend restriction on it. I now have zero take up. Classic eBay to do something good for a change and then screw it up.
Agree on C&C being a good idea although we don’t do that many of them, totally missed that there was a minimum spend limit but we do not sell much less than £10.
I don’t understand the above excitement by Chris when he states:
“Realistically though 700 odd Click and Collect locations was simply never enough”
As far as I can see Doddle only have 86 locations.
Any increase is good news but surely it would have been better to find a business who can provide a much larger service like CollectPlus who claim to have over 6,500 local stores.
if thatcham is the middle of nowhere
lord help scotland