eBay Price Match Guarantee launched in the UK
eBay‘s Price Match Guarantee has launched in the UK and now covers more than 20,000 deals on their marketplace in the UK. The Price Match Guarantee is also being launched in Germany, France, Italy and Spain following it’s launch in the US.
Did you find an eBay Deal at a better price somewhere else? We’ll gladly price match the competition. To be eligible, the item should be available and in stock on Amazon.co.uk, Currys.co.uk, Argos.co.uk, Asda.com, JohnLewis.com, or Tesco.com
The way the program works is that if a consumer finds an item on eBay with a better price on one of the competitor sites eBay are matching against, eBay will issue a voucher for the difference which can be used towards the purchase of the price match listing valid for the next 24 hours.
This program is less about giving vouchers away to eBay customers and more about grabbing the attention of customers and saying to them “eBay is a place to buy new, unopened items at the best prices. The aim is to instil confidence and to educate consumers that eBay, whilst still a place where you can buy second hand goods and auction lots, is a place where you can shop for the type of product you might more normally associate with shopping in John Lewis for and that the price will be just as competitive. eBay want to be your first port of call, not an afterthought if the product is out of stock elsewhere.
Naturally I did a quick price check on a couple of products and it would appear that eBay have done their homework. A Samsung UE32M5500 32″ Smart Full HD LED TV is priced at £319.84 on Amazon and £329.00 at Currys but eBay have it on their deals for £317.00. Similarly a Canon IXUS Compact Digital Camera is listed on Amazon for £162.81 and £169.95 at John Lewis (albeit out of stock but available in a different colour).
If you’re on the deals program, have eBay made any additional enquiries about your offer prices in preparation for the Price Match Guarantee launch?
I’m just wondering if the price match includes the postage as many sellers on amazon still charge postage whereas most on ebay are increasingly offering free postage.
eg ebay price £20 free postage, amazon price 17.05 plus postage 2.95. so is the amazon item price classed as cheaper ??
This is just ebay becoming ever more desperate. They expect sellers to sell at ever cheaper prices while increasing fees, taking no account of the fact that Royal Mail hike their postage fees every year, which means that by offering “free” postage a seller has to include it in the price, so if the postage price goes up then the item price should go up. But in reality as a seller you dare not put prices up because you know nobody else will. So the end result is you make less and less money every year. Ebay will probably force it on sellers eventually.
Brexit has also meant that the many sellers importing goods and paying in US$ are now paying a lot more for their stock.
There are a lot of points that most buyers don’t realise:
1. “Free” postage simply means it’s included in the price.
2. Both ebay and Paypal add their fees to postage costs. This also means that where postage is “Free”, and thus included in the price, the cost of those fees still ha to be taken into account by sellers.
3. Royal Mail put prices up by more than the rate of inflation every year
4. Ebay have also increased prices this year, at around the same time that Royal Mail did.
5. Ebay fees will now cost a further 20% more this year as VAT is now added to them. That means any small business who is not VAT registered will not be able to reclaim it, and most small/home businesses simply do not sell enough to become VAT registered.
6. The price also includes packaging, which like most other things is becoming more and more expensive.
7. Large corporations (such as Amazon) pay considerably less for their shipping as they have deals with the major carriers. For example, a small parcel sent via 1st class tracked delivery costs over £4 but the big companies can pay as little as 50p per parcel.
8. Sellers are forced to refund postage costs if an item is returned. Unfortunately the vast majority of buyers also use some excuse to send back an unwanted item so that they get return postage costs paid as well. So many buyers are doing this that ebay are looking at changing the returns system later this year. The vast majority of items are also returned in “less than good” condition and so unable to be resold as new so it’s yet another loss that has to be funded by the seller.
9. Buyers expect messages to be answered at all hours and on any day of the week, so please remember that many sellers are effectively pushed into working 7 days a week. Even though I have a reasonably healthy turnover I reckon that if I count all the hours I work in a month there are many months where I have earned considerably less than minimum wage.
10. Ebay sellers are promised a boost in rankings if they offer “free” postage – which is probably the main, if not the only reason most sellers are offering it, and with sales for many sellers being very poor on ebay at the moment we are effectively forced to offer it. I would also add that most of the rules are devised in America, where sellers are legally allowed to charge a restocking fee which helps them to pay for the cost of returns. UK sellers have no such luxury.
Please try to consider and remember all this when buying from a small business online, and on ebay in particular. You probably think we’re all making a fortune, the reality is very few are and competition is now so fierce that most of us are actually struggling and probably earning less than you are.
But more than anything please bear in mind that postage isn’t free for the seller and they’re not making any money out of it, in fact they’re effectively just collecting it on behalf of the carrier. The same applies for returns. It might sound obvious but most people don’t realise how much it can actually cost – for most of us it’s our second largest expense after buying the actual stock – and some people don’t even think that the seller has to pay anything and think it’s a free service offered by eBay, or worse, don’t think at all.
@ Mark above – i want to quickly address your points as i am struggling with some / most of them.
1. We know this – so do the majority of buyers. ebay promote it because it makes things easier.
2. Ebay fees are fair but if sellers don’t like it – don’t sell on the platform. Im stating the obvious but fees need to be incorporated into price like any business.
3. Royal Mail need to increase prices over inflation because of the increased running costs (more and more packets, less and less letters). Business rates are not always increased – we have often been profiled and prices have came down for T24 AND T48
4. ebay had not had a price hike for years and it was long overdue. Please bear in mind that seller fees were not increased. You get exceptional value from an ebay shop – developments are made all the time, ebay advertise both online and offline – money is well spent.
5. ebay are merely collecting this 20% for VAT they do not get to “keep it”.
6. Our packaging is actually CHEAPER than it was 10 years ago plus ebay are giving free vouchers (depending on what shop you have) towards packaging.
7. This has always been the case in business.
8. This is not ebays fault – to is called distance selling regulations and its the law. If you have buyers abusing it work out a cost and build it onto price. ebay are limited by law as to the changes they can make to this.
9. No comment boy Amazon messages – ebay – put your out of office settings on.
11. There is no 11 – surely you can thing of more things to complain about.
LOOK AT THE DOUGHNUT AND NOT THE HOLE.
We run at between 4 and 8% returns rate. We have taken worst case scenario and built that into cost including packing supplies and ebay managed return – we have set it for “return for any reason” (even buyer remorse). We calculate how much this is costing and simply add it to postage (or add it to price if your postage is free).
@ Alan Paterson
1 – Ebay do it to “make things easier” – you know that for a fact do you? I can assure you that a lot of buyers do NOT realise that “free” postage has to be paid for by somebody along the way. You only have to look at the expression of surprise you get time and time again when they realise how much it costs to return something, which has led to many buyers using any excuse they feel like that ensures the seller has to recover return postage. I often have to remind buyers that in doing so they are committing a criminal offence, it’s fraud.
2 – Whether fees are fair or not is a matter of opinion. The fact is items are often not visible and Best Match is a disgrace. The number of errors on the site are endless. We have had buyers complain, for example, that they have been unable to check out. That’s a regular occurrence. How many sales are being lost to that issue alone? There are no doubt a lot more buyers who DON’T contact you in the same scenario and move over to Amazon or whatever. If ebay are charging fees then they should be making sure their site works properly or compensating, and the fact is it doesn’t. You wouldn’t be happy if you paid for anything else and didn’t get what you paid for.
3 – Royal Mail need to increase costs over the rate of inflation because of increased running costs? That’s pathetic. If they can’t run their business efficiently that’s their failing, and examples of how bad they are at it can be seen by the following example:
Changes to letter/parcel sizes to come into line with European prices, according to RM. Just an excuse as there is no reason we need to come into line with anybody, but the one thing they completely missed is UK plug sizes. So while anything with an EU plug that’s within the size, such as a battery charger, can be sent via Large Letter but anything with a UK plug now counts as a small parcel. Overnight the price of sending items such as this went up from well under a pound to almost £3. People won’t pay that for postage for an item worth a fiver, nor will they stand a price increase to cover the cost. Result: MILLIONS of similar items cannot now be sent cost effectively – it’s cheaper now for everybody to buy from China. We lost sales of over £10k a month because of that simple, ill thought out change and RM lost a whole lot of business.
YOU might be lucky enough that the services you need have come down, good for you, but most services have NOT. There are also various carriers who are considerably cheaper than Royal Mail which shows how poorly their business is run, but (before you say use the others then), those other carriers don’t always have the services we need. RM’s service has declined over the years too. Their claims system is a nightmare too.
4 – Fees WERE increased in the form of £10 a month on Featured Shop fees. Sure, you get a £10 voucher to spend on packaging which is fine if the company they use do packaging in a size you need, but the fact is for many sellers they do not. Their range is extremely limited, they NEVER send out the full amount (I’ve complained 3 times to no avail), and their prices are deliberately overpriced anyway so you’re getting far less than they are really worth. So yes, fees did go up unless you think being forced to buy packaging you didn’t want to buy, may not need and may not be any use to you anyway doesn’t count. For many sellers they do count.
5 – We know that. The point that seems to have escaped you is the seller was making a point of the overall expenses in running an ebay account and pointing out that many buyers, and clearly yourself, do not realise it. Ebay also kept all the VAT they were originally charging before they stopped charging it, and REFUSED to repay it, which means they owe many sellers a lot of money. Our own bill was into 5 figures. Think I’m wrong? Well Amazon DID repay it, if you knew how to ask. we got a rebate from them earlier this year, again of over 5 figures, and ebay should repay it too. Effectively, for those who do not know, ebay were charging VAT on fees but not paying it to the taxman; since they were not UK based they didn’t have to but they have bluntly refused to repay it. This happened not just in the UK but all over Europe. I know of one seller in France who spent over £100k in legal fees fighting them but couldn’t get anywhere because of the fact that they were based in Luxembourg. Ebay are fully aware of this, they’re simply corrupt.
6 – See 4.
7 – We know. See 5.
8 – No it isn’t. The Distance Selling Regulations were scrapped in 2014. If you’re in business you should know this but I suggest you check your facts before advising others. They were replaced by the Consumer Contracts Regulations, but they only allow the BASIC postage costs to be refunded, not for extra services like 1st Class Recorded, Special Delivery or International postage.
The regulations also say that the trader is allowed to make a deduction if the goods were handled “more than necessary”.
This is all VERY different from eBay’s Managed Returns system which forces you to refund EVERYTHING.
9 – Buyer DO expect you to be there 24/7. I’ve had neg feedback from one buyer at 7 a.m. because she left a message at 1 a.m. on EASTER SUNDAY morning and hadn’t got a reply within the 6 hours from leaving the message to leaving the neg. It’s also happened over Christmas. They don’t want automated messages, they expect you to be there for them. They think we’re a public service.
10 – Don’t know what Wibble means, it’s not in my dictionary so I suppose it was intended to be some derogatory remark but Mark’s spot on with that point too.
Your final point on returns depends what you’re selling and what sort of condition you’re likely to get them back in, and indeed how many you’re likely to get and your margins. It’s different for everybody. I run two websites, completely different businesses and products and the margins, return rates and post/packing costs are VERY different for the two sites.
So my advice to you would be LOOK AT THE WHOLE PICTURE AND NOT JUST THE NARROW MINDED VIEW FROM YOUR NICHE.
I will finish with, if you want to find out just how poorly you’re dealt with by ebay and how bad the value is, get your own website. It might take some time to establish it but inside a year we were making far more off our own site than we were on ebay, at cheaper prices, while we didn’t have eBay’s ridiculous rules and regulations to deal with, nor the highs and lows in sales that you get on ebay these days. You have the potential not only to make more but to SAVE a lot more too, and the time you save compared with the time and hassle of ebay is immense.
But you know the best thing? Buyers are actually nice people again, not the arrogant morons that populate ebay. You won’t regret it. We still do ebay to a point, but only as a “just in case…”, but this might well be our last year.
@ Jon I don’t want to get into a battle Jon. However, i do want to answer one of your latter points as it was an attempt to undermine my previous arguments. I think you are underestimating my experience.
Before I started on eBay I DID have my own web site – we paid £165,000 for its development over a 7 year period. This was really in the infancy of e-commerce on the internet. Do not assume that I have no experience elsewhere and I only concentrate on my “niche”. I have sold a variety of different products in a reasonably wide spectrum of market places. My web site was turning over £15,000 PER DAY back in 2002 (I started in 1998) and as much as half a million (per day) at peak periods. Turnover is vanity – profit is a reality. Although these figures may sound impressive we actually were making a LOSS. We had over 35 staff and the wages bill alone was over £60,000 per month. You wouldn’t believe the PPC bill! (yes there were pay per click before Google) NEVER AGAIN.
I turned to eBay. I have a few eBay shops – I pay a couple of hundred pounds a month and I even get free vouchers. Its fantastic. I only really get charged any significant fees when i sell something – superb. eBay is awesome.
Do not talk to me as if i am some new start to selling on line.
eBay is a “breath of fresh air” compared to what I was doing before.
I do not have enough time to go back through all the points. I do thank you for taking the time to answer – I thought my posts were long. However, i don’t think you have agreed with 1 of my points and some (not all) are irrefutable.
I do think you are passionate about what you are writing – it comes across in your post- and I do think it is based on what you believe. The simple fact is that I don’t agree with most of it and you will not sway me on my points and contrary to what you are saying – this IS BASED ON EXPERIENCE.
However, do not try and undermine my argument by saying I am not looking at the “big picture”. I was selling online before Google went live. Sorry, I am sounding arrogant. I think you made a few good points but I detest being undermined by people implying that I don’t have all the facts or I am not looking at the big picture or I have a myopic point of view. It’s almost as bad as being accused of working for eBay.
Oh and incidentally – the market I am in at the moment was CHOSEN. I researched what sold on eBay and then CHOSE to sell that item. I didn’t do what some idiots so – the reverse – have an item and “see if it will sell”. Oh, and if what you were selling doesnt sell any more – change it! Its not ebays fault.
I am an online retailer of my particular product and not a seller of my product who tries to sell online – and THAT is one of the biggest problems people encounter selling on eBay. If your product doesn’t sell, if you are not making money – do some research and sell a product that DOES. Then you may have the paradigm shift that is required to make a success on eBay and see it for what the platform really is – rather than these constant complainers on Tamebay.
[RANT NOT FINISHED] And if I tell you that eBay will protect you from any bad feedback in a particular situation don’t contradict me. I know my stuff. If you get bad feedback concerning non-response to a buyer message while your “out of office hours” are on you will be protected. Why? because you are! Do I write on here for the sake of it? No. I am trying to help. There are grounds and rules for feedback removal – this is one of them. If you have had a negative over this and eBay would not remove – phone back – talk to someone else – you have spoken to the wrong person.
Oh and “wibble” is a parody of Rowan Atkinson – like anything – if you don’t know Google it. It was not intended to be derogatory – it was intended to be funny ( I am hilarious you know). I have just checked – it is right at the top of Google. Know your cultural references. “Wibble” is important.
@ Jon. I did not know about the name change to Consumer Contracts Regulations. So my genuine thanks for that. Shame on me for not knowing that one…..genuinely.
This is an old retails bricks and mortar thing from the 00s we never hardly did this and advertised it everywhere. Think I seen it getting done like twice. From what I have seen on the deals page your asking ARGOS to match argos.
Anyway anything to drive traffic to eBay these days just anything.
You are exactly right, I totally agree with every thing you have written.Lower prices and more hours I am turning to Local Mags and papers as an alternative. I sell Oars upto 3M long and have very few alternatives for delivery, as most companies will not take this length.
Many of the products we sell on Ebay are already available on Ebay a lot cheaper, but the customer still choose to buy from us.
probably because your still running vat scams with yoyr indian friends
I don’t want to start a slanging match but the points are made are valid and the issues I raised are clearly understood by and experienced by other sellers, including many that I know personally on a private forum.
I would like to point out that we are not part time “spare bedroom sellers”, I have been on ebay for over 12 years and have a healthy and growing business. But it’s mostly no thanks to ebay who are stifling it more than growing it. We spent a long time updating listings earlier in the year to comply with their Active Content policy, only to find a few weeks later that we have to edit them all again as they have now decided we can’t have our phone number and email address on there. That’s time we will never get back, and never see any gain for.
In fact most of eBay’s changes and policies have been detrimental to sales. Nobody at ebay seems to have realised that over the last decade Amazon has barely changed at all and they attract more and more buyers and sellers while eBay’s stock just keeps on falling. There’s a reason for that but the current management team will never see it. Price increase long overdue you said, Alan? There is no need to raise prices just for the sake of it, it’s simply greed. look at the work the average seller has to do to earn 10% profit by comparison.
Yes of course it’s their site and they can do what they like, but there are many people who have built businesses, livelihoods on there and cannot simply walk away if they don’t like it. As John Ackton said, that’s a very narrow minded view of things that doesn’t consider the fact that it’s not the same for everybody as different categories have different needs, but again ebay will never work that one out.
Free shipping and 30-day returns are a great example of how clueless ebay really are when it comes to understanding the needs of small business, you know, the majority of people who make up ebay sellers. A large corporation can absorb the cost of returns and won’t notice it anyway, the staff don’t care because they’re not their goods. The management don’t care because they are salaried anyway and they’re not their goods, but for the small business those losses that the policy creates come directly out of the seller’s earnings. No small business owner in their right mind would encourage returns under eBay’s terms and if ebay understood anything about small businesses they would realise that.
Actually maybe they do, but don’t care – It’s clever by ebay, because it’s great for ebay – they get to offer the same as the likes of Tesco or Argos, but the cost of it is borne entirely by the seller, who gets no benefit whatsoever except for a large postage bill and shelves full of damaged of poorly looked after goods that you can’t claim a penny back of from the buyer who returned them. Ebay keep buyers happy, the buyer returns to ebay, but most likely not the same seller (unless that seller is selling a fairly unique or competitive item that the buyer is likely to buy on a regular basis).
But really it’s desperation by ebay trying to hang on to disappearing buyers. One day they might realise that the buyers are leaving because the sellers are leaving. I too am doing well with my website, and frankly if it were not for the length of time I had to spend n ebay continually changing things I would probably have more to spend on my website and be doing even better with it (I’m working on it!).
But again, maybe ebay realise that and do whatever they can to keep sellers tied to the site for as long as possible, but all the decent ones I knew years ago have long gone. Ebay are OK for learning how to sell online to a point, and getting your feet wet but that’s about all they’re worth these days.
I liked your post Mark. Although I didn’t agree with many of your points thank you for being non-confrontational. Perhaps you can give me some advice on that………. 🙂
I’m not trying to undermine anything Alan, but I have experienced most of the points Mark raised and they are valid concerns. Experience? I’ve been selling for over 30 years, back in the days when you sent in a cheque and “allow 28 days for delivery” and I have never made significant losses. I know what I’m talking about too, and if you knew what ebay used to be like compared with what it has become now you would understand.
Nowadays it’s a complete shambles. Best Match does not work, and while there are many sellers that are doing OK there are also many who are experiencing crazy sales patterns. You could like one of the lucky ones who experiences constant sales but you clearly do not understand what a lot of sellers – experienced, longstanding sellers – are going through. We spent a five figure sum on goods a few months ago that were selling well, and then suddenly, with no warning they stop selling. No other seller undercutting, no reason for it whatsoever. It happens, it happens a lot, and it’s crucifying a lot of sellers. In fact like many others I could rely on ebay at one time. I couldn’t now.
I could introduce you to a very successful businessman who will also tell you the exact same thing. One day you can have record sales for the year, the next day absolutely zero. I’ve had this from over 2,000 items listed. 3-figure sales one day, zero the next. Quiet for a few days, manic for a couple of days. Sometimes weekends, sometimes midweek. Sometimes an item sells like “hot cakes”, the next minute nothing. It’s completely screwed. amazon isn’t like this. The websites are not like this. Hope it continues to work for you but as I said, for many it isn’t. Don’t profess to understand everything about how to be successful on ebay because it might just happen to you next. There are many more experienced, more successful sellers who have discovered this the hard way.
Oh and by the way, I don’t need to spend a single penny on advertising either of my sites (I do very occasionally use Adwords to get a new product moving). My only real bill is the hosting and together they cost less in a year than ebay costs me in a month.
It has happened to me Jon – I changed what I was selling. I have done this 3 times.
Because eBay is so profitable for me – compared to other platforms I have stuck with it.
We are selling a product that has a lot of competition. A web site is in the near future but PPC would be required to generate any significant sales so it’s on the “back burner” while we concentrate our efforts on eBay.
Amazon has advantages and disadvantages over eBay. We try to split 80 percent of our time eBay and 20 percent Amazon.
It’s getting more and more rare to see any positives posts about the platform despite its obvious improvements over the years. The sellers “trolling ” eBay do not seem to realise that they are damaging their own ebay business by doing so.
A web site is a supplement to eBay sales for some online business and vica-versa for others. It depends on what you are selling. However, sellers need to realise that if their item isn’t selling well on the platform – it’s not eBay’s fault.
For example, there is more and more competition every year in our category. Unless we fail to put 40 new items on every year our sales would slump too. The solution? I need to add 80 per year and we are staying ahead of the “flat line” . Most sellers dont realise this figure exists – let alone trying to compensate for it.
Also, sellers don’t realise (well most sellers on here) that if their sales start to do drop they will usually do so in an exponential decline due to the way traffic and conversion rate works and how best match interprets that data. When you look at “why” best match does this you can see the logic to the algorithm and why eBay do this. Yet I read too many posts saying that best match is insane or there is no logic to it – THERE IS! Some sellers are just short sighted and say that best match is “shit” just because they are not at the top.
Maybe it’s just me but I find the whole thing really very simple when you get your head round it. That’s why so many posts on Tamebay frustrate when sellers are blaming ebay, The whole eBay thing just makes sense.
Oh and incidentally ebay absolutely will not protect you from feedback left when you have an automated reply on, or even when you’re away and have holiday settings.
I remember the last time I tried that the operator told me that all a seller would need to do in that scenario would simply leave on automated replies to avoid bad feedback. The truth about feedback is it’s luck of the draw, sometimes they will sometimes they won’t. It depends who you get.
I’ve had bad feedbacks that I am adamant should be removed, even one left for the wrong item, but no matter how many times I tried they would not remove it. On the other hand I’ve had feedbacks I thought I had little chance of getting rid of and they have been removed easily at the first attempt. In fact in one case recently I rang up, and before I had even stated my case the operator said she was going to remove it! I think I only spoke to her to give her my name!
But that’s how absurd ebay is these days.
Sorry but I had to laugh too – you spent a lot of time talking about your experience but didn’t know the Distance Selling Regs had been replaced by the Consumer Contracts Regs (replaced, it wasn’t a name change); and over three years ago too.
No disrespect but there are experts and there are experts.
Yes, I missed that one Jon. I feel embarrassed about that. But I do confess when I don’t know something – unlike a lot of folks who post on here. I don’t mind being corrected but the fact is that I am correct almost all the time. However, I didn’t confess to being an expert though and after all – it is just really a “name change”. In my defence, I usually only learn things that can impact my business or the people I help but I do confess to not knowing about the name change. Looking at the rules which i have researched since I read your post – not much seems to have changed other than the name.
lol – you did say you were not trying to undermine me? do make up your mind. If you want to base your assessment of my knowledge on this name change …… well that’s a bit shallow of you. BUT AGAIN – I never confessed to being an expert.
Pointing the figure back at you – you lived through the 80s and didn’t know what “wibble” was. C`mon! That’s a little bit more important. Where were you? The Phillapeans?
The feedback thing – we are going round in circles. eBay will protect you, you have spoke with the wrong person (unless the buyer has written about more than your lack of response – in which case it would NOT be removable under policy). EXAMPLE – They would need to write something like “seller did not respond to my enquiry” – if you have out of office settings on that should be fine as they would automatically get the out of office response. If they wrote – “seller did not respond and my item has not arrived on time” that would be different (unless you had tracking to show item arrived on time – you would need to address both points).
You’re missing the point Alan. Ebay clearly works for you but it is not working for a lot of experienced, established sellers whether you ant to accept it or not. I have it myself, all the time. I’m not just talking about products selling well then sales declining, or slumping or however you want to put it. This is about items that can be selling well one day then completely drop off a cliff for no apparent reason the next. and it happens frequently. And to many sellers. I’m not just talking about a couple of items now and then, or this happening a few times a year. Something is badly wrong with eBay’s algorhythms for this to happen.
You don’t appear to want to accept the point but the reason so many sellers are complaining about things like this is because it’s true. I’ve had many conversations with customer services who have even admitted to me that they are aware that some sellers have a problem but they don’t know why.
You have also mentioned various “improvements” over the years but the fact is that ebay have constantly tinkered several times a year to try to get sales moving and usually they have failed. It’s no secret that overall, in recent years their sales have dropped while amazon’s have increased. In fact there’s a semi-famous post which tells of eBay’s sales having dropped 94% overall, I can’t remember when or over what time span. That means that while a few sellers like yourself are experiencing a good return, many are not. It’s not inexperience or lack of understanding, it’s not because they are doing anything wrong, it’s because ebay and Best Match are NOT working for them.
Somebody mentioned recently that they searched for their item in Best Match, a unique item that nobody else sold and their item came up second of two results. The first result had nothing to do whatsoever with the search term entered. I’ve experienced that too. I’ve seen sellers with poor listings, poor feedback, poor descriptions and photos sell more of the same product at the same price as us, or even at a higher price, while we’ve sold nothing. I’ve searched for brand name items in BM and come up with entirely different brands. I’ve searched for my own products and not found them at all. I’ve asked other people to search at the same time and they have come up with a completely different set of results. It just does not work.
I’ll tell you now, with all the “improvements” they have come up with over the last decade, most have not worked and many have made things worse. I and many others are intelligent enough to understand what to do and how to do it but for many of us it won’t make any difference. I can see you’re not convinced but with respect there are a lot of people saying the same things as us with years of experience. We can’t all be wrong. But THAT is why you see so many complaints.
Nope, sorry – I speak with experience of 60,000+ feedback – ebay will remove a bad ‘un if they see fit but it’s the luck of the draw, nothing more, nothing less. One day you will get one that you are totally convinced is removable but they won’t remove it no matter what you do. I’ve fought with them for over three weeks in some cases. Trust me on this one, it will happen to you one day.
Well, I can see i am not getting anywhere. I have never had a feedback not removed when it is under policy. There are only so many times I can tell you that you have spoke with the wrong persons/s at ebay. Are you concierge?
So you’re trying to tell me that after over 12 years on ebay I’m wrong about not getting certain feedbacks removed? It doesn’t matter what you say or what your experience is, what you need to accept is it’s not like that for everybody.
Just seems that you’re convinced about how what happens for you in your world is how it is in general and I’m simply trying to tell you it just isn’t like that for everybody. Feedbacks, sales, Best Match, and so on, you think all those other people are idiots, don’t know what they are doing? You think they have nothing better to do than complain?
If it works for you then that’s great but you have been lucky so far.
No not you that is wrong – it would be ebay. They do make mistakes. I am not saying they are infallible. But yes, that is what I am trying to tell you.
@ Alan. You say that you are not an expert Alan – what would you call yourself then?
I have a word that described you.
Im not “lucky” Jon. If its not like that for everyone, they are just selling the wrong thing or saying the wrong thing or approaching it wrong. Luck has nothing to do with it.
@ Ross – Hi Ross how are you. i noticed you hadnt posted again in the last couple of weeks. I am worried…….. lol what word would you use?
It’s obvious that you are completely in denial Alan. You’re somehow trying to tell us all that many long-time successful experienced businessmen, myself included, are all so dumb that we can’t see that we are selling the wrong things, saying the wrong things or unable to understand our businesses so badly that we don’t know how to operate on ebay? Even after a decade or more experience?
Stick your head as deep in the sand as you like mate, but the reality is what many of us are experiencing and whether you choose to accept it or not, it is NOT because we’re doing everything wrong.
And this from a guy folks who didn’t know the Distance Selling regs had been scrapped three years ago, something you NEED to know if you’re selling online. And no, it isn’t just a name change.
Hi Jon, you really are bing a bit of an idiot. You seem to be dwelling on this distance selling regulation thing. You don’t need to know what something is called to know what the rules / regulations are – i am very conversant with the legislation. As I said before i looked to see if there were any changes and it looks as it did before – just with a different name. So you are nit picking and trying to undermine my credibility again using the only thing you have. (which is something you claimed you were not doing – i go back to my point about you being an idiot). If you want to base that as an indication – thats up to you – as i said before and i will emphasise again – you are a very shallow man.
As regards my other points as my ol’ Pappy used to say “you can lead the Jon Ackton to water but you can’t make it drink” (he did say that thats a bit freaky).
I would put to anyone reading this thread- who do you want to listen to – the person making it work or the person not making it work. I suggest that you ignore the latter.
Anyway, we are way off topic with this thread and you are starting to bore me Jon (i did think your first post above quite challenging). With every post you are getting more aggressive and obnoxious so I will not be re-visiting this post and you Jon, you lost the opportunity for me to perhaps offer some help because i used the old name of the newly named “Consumer Contracts Regulations”. thank you most sincerely for that education – at least one of us has left with something tonight.
@ Jon , I really need to come in at this point. You are being a complete arse Jon – especially about the name change thing. The regulations are pretty much the same as before as Alan said above. I sell online full time and I wasn’t aware of the change.
No , I met Alan online a few weeks ago under the thread “what happens on a visit from Ebay VP rob Hattrell” – look it up.
Alan told me the same thing he was telling you : that I was doing things wrong.
Then 2 weekends ago he drove a round trip of 400 miles to come see me to see if he could help. He took no fee. His only condition is I have him food and board for the weekend.
Now, the man lacks social skills (sorry Alan) he is blunt to the point and the verge of being consistently rude (again sorry Alan) but the man knows his stuff about Ebay . Making the changes he suggested (more like instructed) my business is already increased to what it was selling back in 2008. And that is a lot more than before his visit.
You are putting words in his mouth and you have been on the attack since his first post – which although direct was trying to assist.
And at alan thank you for your assistance and for tolerating Julie’s cooking. I am humbled and I am grateful for the time you spent , I know you could have been working on your own business.
At Jon, you are the one who is in denial jon. You are the one who has your head in the sand. You are a bully , your posts seem to be constantly on the attack and you seem focused on your business failing . I hope you prove alan correct and fail, that’s the way it’s going by the sounds of it.
And the word I would use to describe is not expert, it’s bloody genius.
I never said his business would fail Ross. You wouldn’t want that on anyone and you would never want to be “right” about something like that. Thank you for your “support” (i think). I am sorry if you thought I was being rude or lack social skills – there is just so much to “cram in” and etiquette is often a hinderance. I will catch up on messenger – you still up?
We are waaaaay off topic.
Sorry but Alan, if I’m being an idiot you are making yourself look like a complete fool. You profess to know the regulations but you didn’t even know they had been replaced over three years ago? Call it a name change if you prefer. I’m not trying to undermine anything, I don’t care if you’re aware of them or not, I’m simply making the point.
I am not being aggressive, obnoxious, a bully or anything else you and your mate have decided I am, I am simply fighting my corner and trying to get it into your head that there ARE serious issues on ebay for MANY sellers, and there are many hundreds, probably thousands of posts on the internet outlining it. If you have found a way to make things work then fine, but stop trying to tell me that everybody else is getting it wrong. for what it’s worth I do still sell successfully on ebay, but that’s not the point.
You seem to think it’s perfectly acceptable for you to tell the rest of the world we’re all wrong, just because it’s working for you. Well I don’t find it acceptable and if you and your mate don’t like that, then that’s your problem. If I have an attacking stance that’s because you get nowhere in life my running and hiding in a corner and accepting everything that everybody else says when your own experience and that of many others is completely different. I say again, if you can’t accept that it’s your problem. Just because you’re having some success on ebay doesn’t mean you’re right about everything and everything everybody else is saying is wrong, THAT is arrogant. I have a successful business too and I wasn’t the one turning over £15k a day and making a loss. Your original post to Mark was arrogant and condescending, dismissing just about everything he said and still not accepting it as anything but some sort of made up fantasy after I came in to confirm that my experiences were very similar so as I said earlier, YOU need to take a good look at yourself before having a pop at anybody else. Even your mate Ross admits you’re “blunt to the point and the verge of being consistently rude” – those are his words, not mine. I’m finding your posts boring and condescending too but you have made several insults despite the fact that I’m as entitled to make my case as you are. If you can’t take it don’t hand it out.
Ross, I’m not going to drag any other aspect of the conversation into this other than to say I did look at the Rob Hattrell thread and surprise surprise, very few people on there except Alan and yourself agreeing that everything is fine with ebay.
Looking at what Clare and one or two others said – I didn’t read all the way to the bottom – there are clearly a number of people raising similar issues on there as have been mentioned here. Now if you will accept that I have never seen that thread before (I’m not a regular visitor to Tamebay) don’t you find it a little bit of a coincidence that many other people are saying the same things? Sales falling off a cliff and so on, experienced sellers finding this happening, not newbies or people who are not sure how to use ebay.
Sales don’t just stop dead in an instant, it’s not natural. They will fall off over time then if you don’t do something to arrest the slide it’s your own fault, but that’s not what we’re talking about. We’re talking about sales completely crashing overnight, search not working properly and so on. Don’t you accept that if other people on a page I have never seen before are saying exactly the same thing then we must have a point? Sure, you will always get winners and losers but we’re not all completely stupid that we wouldn’t have been able to work something out between us if we were all getting it wrong.
Do you think we don’t research prices, competition, and everything else? We KNOW sales go down because traffic and conversion rates go down, it’s WHY they go down, WHY the traffic suddenly disappears that there doesn’t appear to be an explanation for much of the time. It doesn’t happen on the websites and it doesn’t happen on Amazon, over time yes, but not in the sudden and dramatic fashion so why does it happen on ebay? That’s not just about “bad” sellers, that’s a genuine issue that needs addressing.
What an idiot. This guy Alan apparently knows everything there is to know, but didn’t know anything about the one most important thing ANYBODY needs to know about if they’re selling online, that being the change from the Distance Selling regs to the current Consumer Contracts regs. That’s akin to saying you didn’t realise you needed a driving licence to drive a car. Then he tries to make like it doesn’t matter.
Several valid points were made and this guy didn’t answer a single one of them. In fact I’ve looked at various posts on this website and he’s always singing the same tune. His whole argument seems to be based on he knows what he is doing and everybody else is getting it wrong. Many people have stated that they have been doing well and sales have suddenly just stopped and this clown’s answer is you’re selling the wrong things. Really? Funny how those things weren’t wrong a day or two before sales fell off a cliff. So what do you do, scrap all your current stock and start again? If you believe this and want to take advice from a guy who admits to taking £15k a day yet still losing money you’re as daft as he is.
well i’m currently succesful, despite being previously unsuccesful.
this means i’m right about everything, and you’re all idiots.
i will forever more be succesful because all my success is down to pure skill and personal genius, luck doesn’t factor into it. at all.
(though my previous failures were completely down to bad luck and not incompetence).
i know so much i don’t need to actually know anything, and when a glaring gap in my knowledge is revealed, well, what i don’t already know ain’t worth knowing.
i can be an expert on something while clearly not having a clue about it, thus is the special nature of my expertise.
i can outright refute someone’s verifiable facts based purely on my say-so, thus is the power of my awesomeness, i don’t need no facts, i just say words and they become facts merely from being uttered by myself.
on the other hand, should anyone (or, as often is the case, Everyone) should refute a single thing that comes out my mouth, true or made up on the spot, then woe betide them.
i’m also hilarious, quoting many topical (35 year old) yet obscure references, clearly those who don’t get it are “out of touch” and should google it, just so they realise how hilarous and awesome i am.