The eBay Shops packaging voucher was unexpectedly successful
eBay don’t appear to have prepared the seller for the expected volumes and in truth I’m guessing that eBay weren’t really expecting the demand to be so high. Quite why I don’t know, but it would be reasonable for them to have guessed that many brands and high street retailers wouldn’t have bothered as they’d have their own branded packaging.
Plus it’s unusual for 100% of vouchers in any promotion to be redeemed, I spoke to one friend on Facebook who’s comment was “I’d better dig the emails out of the deleted item folder” as he genuinely though his packing (and Listing Enhancement) voucher was spam!
It’s a bit obvious in hindsight though, if you have an eBay Featured or Anchor shop the packaging is then a bonus freebie once you’ve paid for your shop subscription. Why wouldn’t you cash it in? And, even if you don’t use it for your business shipments, you probably sell a bit personally on eBay and would be grateful for a few eBay boxes or mailing bags. In hindsight it’s difficult to see who would let the voucher go to waste as you’ve paid for as part of your shop (even if all you did was resell your free packaging on the worlds most popular marketplace).
Nonetheless the promotion has been phenomenally successful beyond eBay’s wildest dreams and they’re putting steps in place to make sure that things flow more smoothly.
“The demand of eBay packaging was incredibly high and exceeded our expectations. We are working with our supplier to fulfil any outstanding orders and apologise for any delay that this may cause. For the next voucher run in early May we have listened to sellers and we will be providing a wider product range of sizes.”
– eBay Spokesperson
Hang on what about this month? Most items have been out of stock for over a week and there’s no sign of any more. Some subscribers will not have used their first voucher yet. Feedback left (by the Company) reflects less than half the potential number of vouchers that Tamebay calculated.
Feedback reflects a large hangover of existing orders because eBay’s partner seemed to have sold stock that they simply didn’t have.
The current choice is just boxes.
No tape, no ‘Jiffy’ bags, no poly mailing bags, no bubble wrap ……..
Is it not illegal to take monies for goods that are out of stock without making it crystal clear to the buyer before the exchange?
Why don’t you ask eBay about the legality of a monopolistic situation where a voucher can only be spent with one company?
Had eBay themselves provided the packaging, then this would be reasonable, but a situation where a voucher is given which benefits only one selected private company is a blatant breach of the monopoly rules.
Offering a voucher that can be spent on packaging (i.e. a category) is not a breach of these regs. Offering a voucher that can only be spent with one selected company, where there appears to have been no tendering process or suggestion of consultation is very much unacceptable.
Why is the eBay packaging in the UK in Black & White? whereas the packaging offered to Sellers in the USA has the eBay logo in full colour
Plus in the USA they have a wider range of items including rolls of eBay stickers.
By my reckoning (using the sellers feedback left for others) only around 1500 of the 8500 vouchers have been redeemed so far yet the shop has been sold out of all but the cardboard boxes since about the 10th. If an 18% take up on ‘free’ vouchers was ‘unexpected’ someone needs a massive arse kicking.
The most worrying thing is I suspect about another 1500 vouchers are waiting to be spent as soon as the shop restocks with the fake Jiffy bags, over priced bubble wrap and plastic bags. I can see Swiftpak finally catching up towards the end of the month but being wiped out again by people needing to use their vouchers before next month. The new vouchers would then be issued and we’re back to square one.
I fear for Swiftpaks feedback if this does happen, embarrassing for all involved if they end up getting banned and sellers loose their ‘extra value’ vouchers!
Ordered 3 items. Received 1 item that was for someone else.
3 cases opened. 1 response to 1 case only.
Still no order or refund.
why continue with the mistake just credit the value of any unused voucher .
then spend the time saved to think up another barmy way of making yourself look unprofessional ,
doubt many will be basing their business on branded packaging
an account with a supplier to the whole range of good quality packaging at a competitive price .
being part of the shop subscription would have worked much better
rather than a convoluted complicated voucher
Considering that the vouchers were issued (late) on the 3rd, and customers starting receiving the “unexpectedly high demand, out of stock” messages on the 6th, that isn’t so much an unexpected success, as a clear case of listing stock that doesn’t exist.
The company has a monopoly on the stuff, which is presumably printed to order.
There’s no excuse for them not knowing how much they’d got.
Like other eBay sellers, they had plenty of options, like:
– follow the rules and refrain from listing non-existent items
– put a realistic dispatch time once they realised the problem, instead of leaving it as one-day dispatch
– stop marking items as dispatched, with false tracking numbers, when they are not dispatched.
The last one removes buyer’s rights to claim INR where one item out of a multi-item order is dispatched, as the tracking number for the one item that WAS delivered will mean the buyer’s truthful claim of INR on the other items, which were not dispatched, will be thrown out, leaving an unjust “fraudulent claim” blemish on the buyer’s eBay account.
Any other seller breaking the rules in this way would be held to account.
“The last one removes buyer’s rights to claim INR where one item out of a multi-item order is dispatched, as the tracking number for the one item that WAS delivered will mean the buyer’s truthful claim of INR on the other items, which were not dispatched, will be thrown out, leaving an unjust “fraudulent claim” blemish on the buyer’s eBay account.”
I ran this buy Concierge who advised me to open a return and select ‘Missing parts or pieces’ for each of the non delivered items. I don’t have a result as yet as claim still open.
I’ve had a recent example of this “missing parts or pieces” return on a multi order shipped in one parcel. Opened on eBay’s advice.
As the buyer claimed to not have received the items (that were tracked and signed for), the buyer just returned an empty jiffy bag (at my expense) to received his refund.
I am concerned that eBay are instructing buyers to do this. It must surely be fraudulent.
To call this successful is spin of the highest order. It’s a total disaster.
Would save much embarrasament if they just gave us more so called “FREE” listings instead of a voucher for one seller with 62 Negs, 35 neutrals & 93% positive over one month. They are bordering on NARU territory.
In USA there are many sellers selling eBay branded packaging but in UK they give the business to just one seller who can’t cope.
Amusingly this seller is making a profit out of them.
62 Negatives in the last month! Ouch…
xxxxxxxxxxxxx should of seen this coming. With his links to ebay
[edited by admin to remove personal details]
“xxxxxxxxxxxxx should of seen this coming. With his links to ebay”.
Is the xxxxxxxxxxxxx who “manages the customer experience” of the eBay operation at Swiftpak, the same xxxxxxxxxxxxx who used to work as Senior Account Manager for eBay Ireland?
That would explain a lot.
[edited by admin to remove personal details]
@steven yes, it’s a little alarming.
I asked eBay to step in, all 3 cases now closed in my favour. I’ve also had a cash refund for the voucher value, but no refund for the postage paid. All a bit weird.
One thing is for sure we won’t be bothering next month if they are still in existence.
For those of you lucky enough to have received the eBay vouchers then I feel sorry for you if it’s ended in disaster. For the rest of us down trodden sellers who haven’t received a voucher, well we can only watch from the sidelines, laughing at yet another epic eBay fail. You couldn’t make it up, you really couldn’t.
Swiftpak management must have been ‘blown away’by their new found ‘experience’.
RIP off selling the tape gun for £10+ when on ebay you can find the same gun for £3.75 with free postage!
I think inflated prices are a way for eBay to pay less to swiftpak (now slowpak) so each £10 voucher is really costing ebay just under £5!!
Ebay is on the decline with no views on fast selling low priced items. its almost like ebid, both a subscription scam.