New eBay Shop Fees now apply – Vouchers on the way

By Chris Dawson April 2, 2017 - 6:23 pm

It’s now April so the new eBay shop fees have kicked in and will be applied to your next eBay invoice. A Basic eBay shop will now cost £25/month, £69/month for a Featured shop and if you have an Anchor shop then your subscription fees rises to £269/month.

Much as I understand those who have complained at the price increases, if your business justifies a particular level of eBay shop the fee rise should be almost insignificant in comparison to your total eBay monthly invoice. If you’re noticing the increased cost it’s likely that you’re using an unsuitable eBay shop so check out our guidance on what level eBay shop would suit you best.

As well as a free listing allowance for auction style listings, Featured and Anchor store subscribers will be receiving vouchers for Listing Enhancements and eBay Packaging.

Regarding your £10 or £20 eBay packaging voucher… if you have a Featured or Anchor shop then a tenner or twenty quids worth of packaging isn’t going to touch the sides. I’d still use the voucher though – stock pile the packaging and pop it on an auction if you don’t use it.

More interesting is the Listing Enhancements voucher. Whilst you can certainly use this for a few subtitles it’s well worth considering trialling Promoted Listings. We know that eBay are removing all third party ads from in the US and replacing them with Promoted Listings – that’s all the hint we need to see the direction eBay are taking.

If you bid 1%, a tenner voucher can generate £1,000 of incremental business and £20 will give £2,000. You’ll only pay for promoted listings if you get a sale so you can’t lose really. If towards the end of the month you’ve not managed to spend you full voucher, splash out on a few subtitles or Gallery Plus to use the balance up.

  • Andy R
    7 months ago

    I’m going to politely take issue with the point about the price increase, Chris.

    I agree that, at the lower levels, the sums are not significant, but for anchor shops another £52 per month is not insignificant.

    Add in the above inflation postage prices rises and margins can be squeezed.

    You can get some of this back by taking up the 500 auction quota (only applies to 7 day listings by the way), but this may not suit everybody.

    It will also not be to everyone’s liking to have Ebay dictate how you sell your items, by raising prices and then offering you some of your money back if you sell in the way they want.

    Compared to the horrors on Amazon, Ebay is still the better place to trade for lower / medium volumes.

    But I don’t think people are wrong to complain if prices are raised beyond inflation, especially given the ropey Ebay system performance and low sales for many throughout March.

    • 7 months ago

      Hi Andy

      £52 is certainly not an insignificant monthly sum. However I would suggest that it should hardly be noticed on an eBay invoice for anyone with an Anchor store. If you really need that level eBay shop, one would hope you’re selling so much that your final value fees are in the 10s of £1,000s and the extra fifty quid in comparison should be a largely irrelevant percentage point of your total bill.

  • northumbrian
    7 months ago

    this voucher thing is pathetic unavailable to those who are most likely to need or use vouchers with a basic shop
    insignificant , inadequate ,time wasting distraction to those who have
    Featured shop/ Anchor shop

  • Joe B
    7 months ago

    When you say ‘vouchers on the way’ – the eBay page says we get them on the 1st of the month. Anecdotally I’ve heard that they’re a month behind so we won’t get them until May 1st.

    I’ve asked for clarification on the eBay boards but as usual trying to get an eBay staff response is like getting blood out of a stone.

    • Joe B
      7 months ago

      Well so much for live help on eBay saying they’re a month behind. Just got mine.

    • Chris
      7 months ago

      Got my packaging voucher today, but no sign yet of listing enhancements one. Spent the voucher – basically got 100 A4 jiffy bags for £2 post free – not bad, although I appreciate I am paying £10 for the £10 voucher with the rise in my featured shop fees.

  • 7 months ago

    Changes have been made recently to promoted listing.

    Sponsored listing used to be in addition to the standard one. Not now. If you search using 6 or 7 of your words in title or by the item number, the standard listing has disappeared and only the sponsored listing shows on over 70% of my listings. The whole point of promotions is that they get more exposure – not less. So, on a best match search if your sponsored listing is not at the top of ebays rotation, now your standard listing is not shown at all so listing has less exposure than if you had not bothered to promote it. If your listing already performs well in best match, then promoting it could have a negative effect on exposure. Not just me as there are posts from other sellers on ebay business sellers and power seller community boards.

    In addition, if you search for a couple of words on best match and then click UK Only in item location on the left (which I always do when I am buying) the sponsored listings all disappear – they are only visible if left at default. I live in UK, my items are in UK, I am registered with yet I am unable to promote my items to buyers using best match who wish to buy UK located items. I have asked eBay if this is a policy decision or yet another glitch and they are unable to answer. Still waiting for that elusive call back.

    • 7 months ago

      Very interesting, just tested it myself. By giving buyers item numbers to assist them we’re also inadvertently giving eBay an extra slice of £. No longer.

      Thanks Dottyfox.

    • SAM
      7 months ago

      Good point that, we noticed that we can only seem to find the Sponsored listing. We seem to do well in best match anyway think we will drop the sponsored links now. Just like we dropped the overpriced featured shop with the non value add ons. Back to Amazon again.

  • Leader of the Banned
    7 months ago

    Once you are in the loop they will demote you unless you pay for more visibility playing you off against each other. Best to stay out of the loop in the first place. Once you are hooked & on top of search results they’ll know what it’s worth to you & charge you that amount to stay there even if your competition disappears. DONT SHOWYOUR HAND!

    eBay don’t care about sellers. They only care about shareholders. They have become Top Rated Snides, making money where they shouldn’t be making money instead of pleasing their customers & fixing the pot holes all over the site.

    The price increase would be a bargain if they fixed just half of what is wrong. Instead they behave like North Korea & say nothing. Not even on their own notice board.

  • 7 months ago

    I though I might try this, some free stuff is always welcome. However it isn’t really £10 or £20 as it appears you still have to pay post and packaging on top of the sale price!

    • northumbrian
      7 months ago

      its a buy 2 for the price of 3 and get one free deal,
      nowts free!

  • 7 months ago

    Some nice gravy for the packaging supplier. How many featured/Anchor shops in the UK Chris?

    • Tony E
      7 months ago

      The Ebay “Partner” shop selling these freebies need to seriously add to the stock they have listed, as they will never cope with the demand if all Featured & Anchor shops take up the offer.

    • 7 months ago

      Good question Whirly – let me check

  • 7 months ago

    You’re right Tony. The only thing of any use at the time I was looking was the bubble wrap which was displayed as sold out.

    It’s almost as if eBay didn’t tell the seller the voucher was going out today….but that would never happen being as eBay are so organised. 😐

    • Tony E
      7 months ago

      Having said that, I noticed on 1 item, (bags) there had been 19 revisions of quantity today alone.

  • 7 months ago

    Yes. At the time of the voucher arriving only 6 or 7 items advertised for sale. Now 60+.

    Standard eBay management ‘all the gear and no idea’ rules appear to apply.

    Genuine good luck to the packaging guys.

  • 7 months ago

    With some jiggling around with promotional / related items I’ve paid £1.28 for 125 jiffy envelopes in various sizes. A good incentive when they arrive to clear out my old DVD’s and PS3 games.

    • 7 months ago

      I managed to pay a grand total of £0.16 for around 100 jiffy bags of different sizes!

  • 7 months ago

    Dam you Paddy. You beat me.

    • james
      6 months ago

      between the value of your own time, and the fact that ebay has already charged you £10 each for your “free” £10 vouchers, nobody won.

  • Andy R
    7 months ago

    Something that gets overlooked with Anchor shops, is that they are often used by sellers of collectables. You need a large inventory to cater for that and the sales, compared with more mainstream sectors, are not as strong. Commonly, such stores sell less than 5% of inventory each month, sometimes a lot less from what I’ve seen.

    We turn over roughly twice the vat threshold in collectables, as a tidy little business and the anchor shop’s unlimited shop listings is essential for us.

    The packaging voucher is of no use to us either – they don’t offer anything small enough to package our items!

    Compared to .com, where they only get 10,000 free listings for Anchor status, we are still in a better position on UK Ebay.

    But there is a concern that Ebay is losing sight of the myriad small businesses trading in coins, stamps, postcards, badges and buttons etc etc.

    These make up a big proportion of Ebay’s business and there is nowhere else for them to go, apart from a bespoke website.

    So the point Chris made about turning over tens of thousands a month for an anchor shop is not always the case.

      6 months ago

      I can see that there is a lot of things “of no use to you” from your post above. It seems ebay is of “no use to you”. You do nothing but complain and trash them in every post you make both on this thread and others. Now you are contradicting Chris – owner of this site – who made a very valid response above. If ebay is so bad why do you sell on ebay? It is after all THEIR website , THEIR platform. Can you imagine what new sellers think reading your posts or someone looking at selling on ebay?

      The vouchers are a goodwill gesture and should be taken as such. A price increase was due and we should be grateful it was not an increase on selling fees. You are “looking at the hole and not the doughnut” If you compare the prices from over a decade ago ebay havent even increased in line with inflation with money consistently invested and mamoth developments like concierge (which they are possibly going to roll out to everyone if deemed successful). Chris is 100% right – why would you be complaining with such a small relative increase on an Anchor shop?

      Give ebay a break Andy. They dont always get it right but they do try and get it right.

  • 7 months ago

    I received the voucher code for packaging materials, followed the link to a rather underwhelming selection of materials. Most of the items on there are of no use to me, so I ended up spending it on poly mailers which I will be giving away to a family member who also sells on E-Bay to tup up her income.

    The £10 voucher expires on the 30th April, so I cannot save them up. Accordingly, given the materials I need are cheaper on Amazon anyway, I will be spending my £10 voucher each month on whatever I can get, and then giving it away to said family member. Might as well have someone get the benefit of it, rather than letting it lapse and having E-Bay trouser that as well.

    I cannot quite work out why, but there is something about splashing E-Bay all over my parcels which makes me uncomfortable. I would much rather promote my other channels, and that isn’t going to involve any mention of E-Bay anywhere. I also have the feeling, perhaps incorrectly, that its better to have only the absolute necessary on the outside of a parcel for security reasons.

    So, in short, feeling a bit underwhelmed by the packaging voucher, it isn’t any benefit to my business at all.

      6 months ago

      (read the following with sarcasm)

      Yes that`s a “great idea” – lets intentionally hide and NOT promote the platform that generated that sale. Yes! Lets intentionally hide our “trading partner” ebay who already pays for a lot of advertising (TV included) to drive people to their site where our products are waiting to be purchased……. Yes that makes sense……Better not do that……our sales might go up! And ebay may profit from that too! No………thats cant be good…….

      ……..oh dear………..

      Given the stupidity of some of the posts above i better explain again that I am being sarcastic.

      I read a lot of these posts in disbelif. Utter disbelief!

      It doesnt matter what ebay do – they are criticised and trashed. Even when they give us something for free. ITS FREE! They are trying to be “nice” but its falling on deaf, stupid ears who would rather not use packaging because ebays name is on it!? EH? Where did your sale come from!? OMG! Do you know anything about marketing! I am off to stick my head in a gas oven (a mini gas oven purchased on ebay and delivered in ebay packaging).

    • 6 months ago

      I read Alan’s posts in disbelief. Utter disbelief!

      Give us all a break Alan. We are trying our best to put up with you but you consistently post utter nonsense.

      It you genuinely think the packaging is free then it is you who is STUPID

      And eBay fees have increased well above inflation. As Terry has already stated, eBay FVF rise with inflation. On top of that we have had all the shop fee increases, FVF percentage increases, premium service discount down to only 10%, and FVF on postage! These increases may be insignificant to someone that barely sells anything, but to the rest of us they are very significant increases.

      The prompted listing rip off last week if a very good example of how hard eBay try to get it right.

  • Terry
    6 months ago

    With respect Alan, you seem to have a blinkered view of E-Bay, every single time you write anything its unfailingly pro E-Bay, that is hardly objective now is it.

    The packaging voucher is not free, they just put the price of the shop subscriptions up to pay for it.

    E-Bay get a percentage of every sale, prices increase broadly in line with inflation, so E-Bay will earn more in £/$ every year just because of that. So again, this recent change is a price increase.

    As for E-Bay investing, I am not in the concierge programme, but would be delighted to join. Thus far (approx 4 years on E-Bay) I don’t feel like I have seen material benefits from ‘investment’, whatever it is claimed to be. E-Bay don’t pay for the advertising on TV or anywhere else Alan, sellers pay for it, just like we pay for everything else E-Bay do or don’t do.

    I don’t view E-Bay as a partner because I am but a small seller in the grand scheme of E-Bay, and who knows, they may one day decide they no longer want me, and that could be for absolutely no fault of mine. They are not some sort of benevolent fund interested in looking after individual sellers, they are a large blue chip company with shareholders to satisfy who will squash any of us like a bug if they want to, and there will be nothing that can be done about it. Having ones nuts permanently in a vice is not a ‘partnership’, its an unhealthy relationship.

    As a result, and in order to diversify and protect my business, I am investing in the other channels I have and not E-Bay. If that makes me stupid as you suggest, then so be it.

    So Alan, if you don’t mind having your nuts in the E-Bay vice, good for you. I will continue to use E-Bay to the extent I need to, and nothing more, I don’t owe them anything, I pay for what I use. If they do something positive, I will happily say so, but I do not owe them the benefit of the doubt.

    You can put your head back in the oven now…..

    • Alan Paterson
      6 months ago

      Again Terry, I read in disbelief at yet another post.

      I could pick apart almost every point you made in your post but if I could quote you on just one thing…… you say I have “my nots in the beat vice”. Oh, thats really funny. I don’t care how you see me coz you don’t know me but you do not have a clear picture of Ebay. Is that really how you see them? Perhaps, just perhaps thats why you are a small seller? Maybe you choose to be but with an attitude like that and other posts I have read ………well its not really the positive attitude you need to run an Ebay business. It is my opinion that UNLESS you see Ebay as your trading partner and recognise that it is THEIR platform then a business will not move forward on Ebay. And its not Ebay that hold the seller back……….its the seller and their attitude towards the platform – thats what holds an Ebay business back. I speak from 17 years experience and 100s, literally hundreds of clients (some of whom have now retired). So, with respect I am very objective. My way of thinking is very objective, it turns into profit………can you say the same of yours?

    • 6 months ago

      “coz”, did the real you slip through there Alan?

      I impressed. No only do you run you own large eBay business. You also have time to advise hundreds of clients. You’re obviously very special Alan. All the successful eBay sellers I know only have time for their own business.

      I’m a little confused here though. A few weeks ago you helped out a few friends. That quickly turned into clients. And now there are hundreds!

      I’d like to invest in you Alan. You’re special…

    • 6 months ago

      Alan, if you are going to pick anything apart, I suggest you start by examining why you feel the need to troll these message boards insulting people.

      Pretty much EVERYONE who sells on E-Bay is effectively a small business in the eyes of E-Bay. Its not a partnership, we don’t meet for coffee, they don’t ask me what would help me in my business, they do whatever they like, and as a seller you can either like it or lump it. My point is, anyone who thinks selling on E-Bay is utopian, as you seem to, is taking a serious risk with their business. Selling on E-Bay is not utopian, and it is very important that new sellers to E-Bay recognise the risks at the start.

      I am afraid Alan, that it appears you are the lone voice singing in the cathedral here, and it is your blind faith in E-Bay which is a danger to new sellers, not the opinions of numerous parties, many of whom have as much or perhaps more experience than you, and whose opinions are just as valid as yours.

      As I said, if you think E-Bay is utopian, then crack on, if you get to sit around the camp fire singing Kumbaya with them, then bully for you.

    • Alan Paterson
      6 months ago

      @Steven above. Yes, hundreds of clients over 17 years. Never more than a dozen at one time – and only as an advisor. But now I run my own Ebay shop I do not have time. Why must people pick everything apart. Rather than perhaps taking advantage of my experience on Ebay (do YOU know how Cassini works?) instead you try to find fault and criticise. Yes , I now help a few friends – but I have had 100s if clients over the past 17 years. Did you not read my previous posts? So wind your neck in- stop trying to pick fault or disprove what I am saying and perhaps listen to how to build an Ebay business? The first problem that most people have writing posts on this site is they have the wrong attitude. Isn’t that obvious?

      Ebay try and do something “nice” ie free vouchers and all they get is criticism. After all this is what this thread is meant to be about. But by defending Ebay I see that I am now becoming the target. what is it with you people? like I said above – attitudes are wrong.

    • Alan Paterson
      6 months ago

      @ tvivian above. it seems when someone voices a positive opinion of ebay they are now being accused of “trolling”. with respect it is ebay that are getting “trolled” on many of the threads on tame ebay. I don’t mind being a lonely voice in the cathedral. A lot of sellers who spend their time “moaning” on these threads are the very ones not moving their business forward. They are spending their time on the wrong thing – persistently and consistently trashing ebay. I presume by “TROLLING” you are making reference to my comment about NOT hiding the ebay packing…..I mean why would you? I do network still with quite a few (successful) ebayers – many of whom i help get started. They read these posts with interest and amusement and i can guarantee i am not a lone voice. It is a pity that the sellers that agree with me feel they have better things to do with their time (like building an ebay business) than “defend” ebay. Ebay themselves also real these posts but I believe that they are not allowed to make comment. Can you not see that it is ebay that is being “trolled” in post after post.? when someone has something positive to say about them(as i have) they are immediately attacked. Please take my comments in context of what is being commented and responded / defended. people in glass houses should not throw stones.

    • 6 months ago

      There you go again with your “free” vouchers. They are no more free than free postage is free! It’s a very basic concept…

      Time and time again I read your posts SHOUTING that people who don’t worship at your beloved eBay alter are stupid, idiotic morons. That generally gets my back up, but especially annoys me if I have agreed with the poster that you are attacking. And ATTACKING is what you do Alan.

      No one’s allowed to disagree with you are they Alan.

      Just so we’re clear. I purchase my jiffy bags, bubble wrap, corrugated cardboard, boxes and label rolls direct from the manufacturers. Why on earth would I want any packaging vouchers? I genuinely struggle to see why any business seller would want them. I would much rather eBay spend the money on advertising or the very long “things that are broken” list. Failing that, lower shop fees would be a better option.

      You may feel that the silent majority agree with you but I have no doubt that the majority are like myself and have no need for eBay packaging vouchers.

  • Jamie D
    6 months ago

    Alan how much are ebay paying you to defend them on here ? I’m sorry but i’m with Andy, I fall in to the category that Andy describes above. I have 25,000 + unique items listed at present, each year I turn over approximately a third of them via ebay. I take issue with the statement that the voucher is free, its not, neither are the listing upgrade credits or the “free” auction listings we pay for them with the increased fees. Its like saying postage and packing is free, it’s not, its simply included in the price. They are cynical attempt by ebay to mitigate what I consider to be a quote hefty fee increase.
    Firstly the packaging supplied by this company is over priced, I can but the same products of the same quality and quantities for a lot less than they are selling them for and without the ebay branding and therefor use them for the other sites I sell on, as for the marketing opportunity you describe how printing the name on an over priced envelope can be seen as good opertunity, who is going to see it? As far as I can see the only exposure they are going to get is the person post office counter and the postman, wow all those extra customers, how am I gong to cope ? As for the 500 “free” auction listings, I don’t want or need 500 free auction listings, I can’t remember the last time I ran an auction, so they will go unused ok they are fine for any business that does but I would guess that the majority of anchor shops are all buy it now. I have never used any of the listing upgrades available, and I don’t think I ever will. I haven’t ever needed to so far. Ok they may increase my sales if I had but in that case why make them chargeable in the first place, surely its in ebays and our own interests to increase our sales, ebay should be doing everything they can to increase our sales and therefore their sales as a result.
    I remember a few years ago when ebay cut our final value fee discount, in my case from 20% to 10% under the guise that the 10% would be spent on marketing, well I am yet to see one of my items on an ebay advert so in theory we are already paying for it.
    My fees are going up by a considerable amount more that the recent fee hike, with the loss of turbo lister I will have to look at a 3rd party company to provide a listing and uploading solution, I know how bad turbo lister was, I have used it daily for the past 5 years, but I have learnt to make it work for me and it does what I need it to. Now I am looking at paying £150 per month for an alternative due to the amount of stock I hold. So for me its around a £2400 increase per year.
    My sales on ebay are stagnant, I have sold roughly a 1/3 of my stock each year for the past 5 years, meanwhile my sales on the other sites are up around 20 – 30 % this year alone, and I get virtually none of the item not received claims I do from ebay, in fact 1 in the last two years, compared to 1 or 2 a month from ebay. Plus the monthly listing fees are a fifth of what I pay ebay, with the final value roughly the same as ebays. So its a no brainier for me, I will leave my stock on ebay and suck up the extra fees in the meantime but all my new stock will go on the other site, I will run my ebay shop down to the point where it becomes unprofitable and then close it. The money I save from ebay fees I can spend on my own custom built site.

    • Alan Paterson
      6 months ago

      Hi Jamie, I would think it inappropriate to discuss some of the points that you have brought up on this thread. It would need to be done in private. without meaning too sound condescending – most sellers when their sales are “stagnant” point the finger at Ebay. It is note bays fault – its is the sellers failing to adapt to the ever changing and growing market place.

      My category for example – when I stared had only 70,000 listings – it now has 1.3 million listings. Far far more competition. Is this ebays fault? off course not. However the “norm” seems to immediately blame Ebay and accuse them of not doing things correctly. But there are many many things that a seller must do just to “stand still” and may things where they can still grow their business despite increasing competition.

      Here is not the place to discuss but suffice to say sellers should not point the finger at Ebay because the market place is changing and evolving. Again, this is very general. it depends what category.

      You sound like a genuine seller who is really trying but try to look at the “doughnut” and not the “hole”.

      Anyone who try to defend or support Ebay now seems to be becoming a target. Have you seen how many negatives our friends have who are doing this voucher promotion? its shocking. all because they are “connected” or affiliated with Ebay.

  • 6 months ago

    Ordered 3 products. 1 finally arrived today but it was the wrong product with somebody else’s name on.

  • 6 months ago

    Has anyone got the “listing enhancements” vouchers yet, if so how do ebay let us know ? – I got the packing one via email, but no word on the listing enhancements !

    • Joe B
      6 months ago

      There isn’t a voucher. Apparently you just have to spend it and eBay will refund you on your next invoice.

  • Andy R
    6 months ago

    I agree with everything that Jamie D has said.

    He makes points that many sellers of non-standard items will echo.

    He’s also right to milk Ebay and hive off his business to a website or other independent platform.

    As for Alan Paterson (or whatever your real name is), why don’t you actually READ the posts on here, before firing off your crass and frankly rude responses?

    • Alan Paterson
      6 months ago

      I apologise if you think my posts have been rude Andy R.

      Frankly – and to be really really honest the reason they may be coming across like that is the malicious and harmful posts people are writing about Ebay. It does make my blood boil and this may be coming across in my posts.

      I do read every post though and respond accordingly. As I have recapped and read back several today I can see how some people like yourself may have seen this as rude and for that I appologise. However , please read my posts in context of what some sellers write about Ebay – this thread being a perfect example. What some sellers are writing about Ebay on tamebay is ridiculous. I have had clients in the past not want to sell on Ebay over such posts or reviews or youtube videos. Do people not realise that it can potentially damage the platform – a platform that they are selling on! Are these people stupid!? (sorry I am being rude again).

      Was it not you on another thread who accused me of being an Ebay employee? Maybe that wasn’t you – there is no doubt more than one Andy R. Anyway I have been attacked for voicing my opinion. And I do feel like a voice in the wilderness.

      Ebay has been my livelihood for 17 years – and not always as a seller – for the first few years as a private consultant. It has done me well, done my clients well and I have seen the platform evolve for the better over the years. It pains me to read some of the drivel (I am sorry if I am being rude again but I don’t know what else to call it) on these posts.

      By the way – did I point out that the free vouchers are free? After all that is the purpose of this thread. I would swear at this point for effect but that would be seen as rude and my post may be removed so I will stop there.

  • LEO
    6 months ago

    we have listings on ebay where we have outsold our competitor 3x on said day and have continued to follow this trend however they are above us in best match and have been for a said amount of time.

    any new threads on this algorithm and how it has now been infected with sponsored searches?

    • 6 months ago

      Best match results seem to have gone back to normal since the end of last week. Thank god.

      The “sponsored listing” algorithm that was used for a week really screwed things up for me until I figured out what was going on. For example, a listing that always comes first out of a couple of hundred thousand results on a one word generic search, completely disappeared. Only the sponsored listing could be found, and that was half way down the first page.

      All my main listing were affected. Of course, all sales on these items were generated from the sponsored listings and therefore generated more fees for eBay.

      I consider it to be a criminal…

  • Stephen
    6 months ago

    Voucher (packaging) is a chocolate tea pot… eBays partner that supplies the packaging has limited stock and shockingly bad feedback for a eBay partner…

    • Tony E
      6 months ago

      The bad feedback has only been placed in the last 5 days or so, since the vouchers were issued. Obviously with late deliveries due to the lack of stock or bad communication to sellers.
      Having said that, Ebay & the Partner shop should have forseen the problems.

    • Alan Paterson
      6 months ago

      Hi Stephen, it is my opinion that a lot of bad feedback is being left because of their “partnership” with Ebay. It reflects the attitude you can see on this thread when Ebay are giving something for free. I am quite shocked at the attitude towards this.

  • Ross R
    6 months ago

    OK time to say something. I used to also post online and got the same “treatment” that Alan Paterson is getting above.

    @ Alan. You don’t know me but I know you. We met at the last of the Ebay Uni in the SECC in Glasgow back in 2008.

    I do realise that you are the eternal optimist for ebay – I remember when I met you in 2008 you were complaining / campaigning that attendees were encouraging each other to purchase off their own web sites rather than Ebay. I took your point at the time as this was circumvention of Ebay fees and I know that from that experience you like to defend Ebay. I don’t know if you remember me. I got you to sign your manual. Anyway, you were under fire then too. Are you a masachist and enjoy being a target.?

    You are wasting your time. Ebay are big enough to look after themselves and they don’t need you preaching on their behalf. It is a complete waste of time and energy and the very reason I don’t post anymore.

    You are not a voice in the wilderness as was said above and I have been reading all your posts on here along with the replies. are you on a personal crusade? It sounds like it lol. why are you bothering?

    Ignore the idiots that are stomping Ebay into the ground. you won’t get anywhere. it is futile. I know you are trying to help (its all about attitude) but really you are not doing any good and you will just become a dartboard as I did.

    Look at how some sellers are reacting to free vouchers – how do you think they are going to respond to being told their attitude needs a paradigm shift? At least I think thats what you are getting at. Subscription fees are going up by a few £ and you would think the sky was falling.

    I had to agree that some of the posts you wrote did come across as a bit too direct / rude but I get your frustration.

    My advice is to stop. You will not succeed and you will simply annoy people and put up your blood pressure. It IS funny that Ebay get so much hatred. This discussion started about free vouchers and fees. Ebay will continue to move in their direction regardless of what you do or say.

    Some of the sellers above have written positive posts on other threads while some ARE consistently negative.

    I don’t agree that posts like this will put new sellers off. Really? Thats a bit far fetched.

    As for sellers who do consistently trash Ebay – someone has moved their cheese and it keeps getting moved. Don’t even try and help them find it – they will always believe it is ebay who is hiding the cheese. Or in other words some people just like to wallow in their own negativity and blame others.

    I think its funny that this thread started talking about free vouchers and the quite modest shop fee increase. I am just happy they did not increase seller fees.

    • Alan Paterson
      6 months ago

      Thanks for your support (I think it was support Ross) but i am a little bit more thick skinned than that.

      I am sorry i don’t remember you from the SECC but there were a lot of faces and that was 10 years ago. i don’t “enjoy” being a target but i don’t mind. something has to be said. you know what i mean.

      I choose not to ignore it and yes I literally have had clients in the past who wanted me to change their focus from ebay to Amazon based on posts that were read on forums. Look at the fuss that is being created from a small shop fee increase. ebay respond by offering some free vouchers and all hell breaks loose!

      “How dare you give me free vouchers…….!i can’t use these free vouchers!……….. ebays name is on it for God sake!……….this is appalling these free vouchers are free to get free stuff!”
      (end sarcasm)

      Negative after negative post in the end you need to step in (as you have) and say something. I have time on my hands – i have semi – retired now so i run my own ebay shop now and just help a few friends. My manual is of little use now – ebay has changed so much over the years and i got weary of updating it and the new generation coming through are far more tech savvy and don’t need it anyway.

      However, the missing ingredient stays the same – attitude as you rightly said. and some sellers – well, their attitude sucks. its like fleas on the back of a dog (ebay being the dog) and they are trying to poison the dog.

      Anyway – i don’t mind “ruffling a few feathers” – something has to be said. Its not just this thread, its thread after thread saying that ebay are incompetent (general theme) and they have been even called “crooks”. The increase in subscription fees was well overdue – we are getting far better value for money than the shops a decade ago and it has not even risen in line with inflation no matter what way the figures are twisted.

      One thread even started slagging off the new CEO – apparently he didn’t know what he was doing. He wasn’t around to defend himself so I did.

      Its frustrating to know a lot of what is going on in the background, see WHY ebay have changed or implemented something and then come on here and read the barrage of abuse directed at them as if ebay was personally attacking that particular seller / business.

      You will see in yet another post above that i am being accused of working for ebay. another post accused me of “trolling”. it seems if you have something positive to say it is automatically assumed by some sellers that ebay are paying you to voice it. Honestly – what a culture! Please don’t keep quiet in future or else ebay may have no future. Lets look after our “host”.

  • northumbrian
    6 months ago

    been on ebay for longer then most, made a great living from them
    though ebay are far from perfect with many faults,
    which wont be corrected unless highlighted and criticised,
    if ebay were not quite so patronising treating hardened long time sellers like nieve pensioners, they may not get so much criticism

    • Alan Paterson
      6 months ago

      Although I agree with the general theme of your post I hope you will agree that there is a way of going about addressing these faults. You also need to be “qualified ” to address them as things that appear to be faults may be there for a reason and may not be understood by the untrained eye. Trashing eBay on public forums is not the way but some people think it is.

      It’s putting people of selling on eBay when they read .

      Only a few months ago there was a thread on tamebay (I did not get involved) that was saying that it would be better to change seller evaluation and make it simpler by basing it on a sellers feedback. Feedback. We spent 15 years campaigning to get rid of that now new sellers are suggesting it would be better. This is what I mean by the untrained eye. They don’t have the experience or the knowledge of what happened before. This is just an example.

      Moaning about such things on tamebay is nothing but damaging.

  • 6 months ago

    Amen to Northumbrian.

    Alan, you are getting criticised because rather than posting a reasoned alternative position for people to read and think about, you launched into a blizzard of insults. When you insult people, its hardly surprising that it isn’t received very well.

    Secondly, everyone is entitled to their opinion, not just you, and if you don’t agree with what others are saying, so what, its no skin off of your nose is it.

    • Alan Paterson
      6 months ago

      @ tvivian .

      I have addressed your point already in a post above. I am thick skinned so I don’t mind being criticised, especially when I know I am right. You don’t agree with what I am saying – I get it. But you are also disagreeing with how I am saying it. You were also putting words in my mouth in your rather childish post further up the page. I didn’t say eBay was utopian. There are several things that irritate me that have yet to be resolved in eBay but I do at least see the bigger picture. It’s work in progress. Are eBay trying to resolve them? Yes. Well I do think I addressed your point in my previous posts but if u don’t like it – don’t respond. I call a spade a spade and what some people say on these threads is simply moronic , it damages their business, my business and your business. That, is why I am so strong minded about it . You just don’t get it . So to conclude I am not on here to make friends , I don’t mind the criticism (off course I knew it was coming) , my purpose on here was not to make friends but to show the other side of the silent majority who read posts like some of the ones above in disbelief. These people just smile and get in with building their business. Maybe I should practice what I preach but let’s see how this goes for now.

  • 6 months ago


    • Alan Paterson
      6 months ago

      However, although we obviously don’t agree I commend you on at least expressing your opinion in a reasonable and polite manner. I do recognise that I have not been very polite on this thread to other sellers but it is based on what they are writing about eBay. It really does make my blood boil. I do wish you all the best on trading on eBay.

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