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eBay display feedback from the seller for the product!

By Chris Dawson February 22, 2017 - 2:42 pm

Freedom Homestores have spotted that eBay are now displaying feedback for the specific product on sale. It displays past feedback only from the seller who’s listing it is.

Just above the Buy It Now button, eBay display the number of previous sales a product has had. Now there’s a new link ‘See Feedback’ and that’s where the magic happens.

Click the link and up pops a layer displaying the number of Positive, Neutral and Negative feedback comments received by the seller for that product only, as well as some of the most recent feedback comments. If you’d like to see it in action on eBay, check out this listing from Freedom Homestore for vacuum Pack Bags.

I really like this, it only shows feedback from you if it is your product so you live or die by your own reputation. Unlike reviews, your feedback is what it is. It also (so long as you have good feedback) gives confidence to the buyer that the product they’re about to purchase has been well received by your previous customers.

Over the years there have been a number of widgets which you could use to perform a similar function and display feedback in your listing description. This will replace them, as is often the case with eBay they look at what sellers are using and build the feature into the listing itself – we’ve seen this with images, postage rates, returns information, business seller information and a host of other features that have been added over the past couple of decades.

To take advantage of this new feedback display feature, you’ll want to use GTC listings with a good sales history and it should then pop up automatically. You will also want to monitor your feedback as, more than ever with this new display, any negative or neutral comments will be on display for all to see.

  • 2 years ago

    Good news, love it!

  • Tony
    2 years ago

    I have advocated this for years. Good move Ebay.

  • 2 years ago

    Makes a lot of sense although with product reviews now incoming it feels a bit redundant

  • Stu
    2 years ago

    Checked a few listings and don’t see it???

    • LEO
      2 years ago

      my sentiments exactly Stu, checked on various listings from this seller on different browsers and don’t see it.

      Seem’s like a sponsored post to me, since the new website tamebay has gone the way of ebay or when homer sells his soul for a doughnut…..

    • 2 years ago

      Stu, try Firefox or Edge browsers, I’m not seeing it in Chome but I do in the other two.

      You having a laugh Leo? A Tamebay reader spots a new feature on eBay, sends us screen shots and we check it, can see the new feedback display and agree it’s interesting and then you think it’s a sponsored post? Dearie me, who do you think is paying us? eBay or the reader? If only ha ha!

  • Martin
    2 years ago

    Very interesting except …..

    If you sell very low quantity high value, have say 2 in stock, and first buyer leaves a neg, can you sell the other 1? Obvious answer is just to relist with new item number and slight change in title. The neg incidentally may be nothing to do with the product itself.

    I had a very rare neg recently where buyer roundly condemned my packaging. Seeing the photo eventually provided it was quite clear the product hadn’t just suffered the normal rough and tumble of mail delivery, but had been subject to some extraordinary impact that sliced through everything. I doubt a metal box would have protected it from this. I have used the same packaging for the same series of identically packed product hundreds of times all over the world. By luck the actual product inside wasn’t damaged but I still got a neg. When I checked the feedback it shows 15 positive and 1 neg, but doesn’t actually show either the neg comment or my response, so the buyer looking at the product has no idea what the problem was.

    As an aside, the only times I have ever had customers complain the packaging arrived completely destroyed (3 times in 15 years) it has always been to Australia. Is this a common experience?

  • 2 years ago

    I’m not seeing it either, even in the link? Looks like a Beta test run, but great idea! Perhaps eBay’s response to reviews where buyers are commenting on sellers rather than the product?

  • Stu
    2 years ago

    Leo
    I know what you mean, they constantly push FBA too – makes you wonder if they are on commission!! ;-)~

    • LEO
      2 years ago

      FAO STU & Chris Dawson

      Sponsored articles are the way to go and I believe tamebay is going that way, just like how eBay only supports the big time sellers.

      Can imagine the tamebay owners diving into a room full of money like Scrooge Mcduck, in their respective stately manor’s.

      All the points add up to it, a massive reach of an audience via email every morning at 10am.

    • james
      2 years ago

      i’m not really a fan of sponsored content, especially when it’s passed off as genuine “advice” but they seem to be highlighting sponsored articles now at least, which i really dont mind. I dont think the sponsorsed articles bring in Scrooge McDuck levels of dough, but they will keep the lights on without splattering the entire page with banner ads, and we’ve enough moany gits round here to jeer at the sponsored articles and offer real (but grumpy) advice in the comments underneath.

  • steve
    2 years ago

    yet sellers still cant vet the buyers.

  • 2 years ago

    Clicked on the SOLD

    • 2 years ago

      Hi Tony, yes you have to click on “See Feedback” 😉

  • 2 years ago

    Clicked on the SOLD link, it does’t link to feedback…it links to Sales History, prices, dates, the lot.

    • mr obvious
      2 years ago

      yes and if you click on “my ebay” you get “my ebay” , click the right thing or you’ll find computers difficult in general.

    • Tony
      2 years ago

      I do not even have that feedback link on my page. Not even got the 282 available view either, just “more than 10”.

    • 2 years ago

      without registering, mr obvious (sic), I can see other peoples sales histories. Try it, while it lasts.

    • Tony
      2 years ago

      Can’t see it on Firefox, Edge or Chrome. Zilch.

  • Charlie
    2 years ago

    All my reviews have disappeared this morning off my listings? Nore can I see this new feed back above the buy it now button?

    Charlie

  • Rich
    2 years ago

    Yes, I can see the feedback link when using Firefox. Not showing in Chrome.

  • 2 years ago

    Great news. Only last week we were saying this this should be a feature by now. This is even more important on Amazon given many people list on the same ASIN. Some sellers provide sub-standard quality versions against a listing and the overall listing suffers from their poor feedback. Such a simple feature to implement, well done ebay.

  • 2 years ago

    Agreed a great feature from eBay but cannot see it using Safari. It seems like everyone is struggling with this features visibility or is this a phase in by eBay?

  • 2 years ago

    I can’t see the new link in either Safari or Firefox, signed in or not signed in to eBay. Perhaps eBay is testing this new feature? If so, it’s a keeper.

    As for the comments re: Tamebay selling out and publishing sponsored posts — not so! There is no price tag on Tamebay’s soul. I admire and trust Chris’ and Dan’s editorial integrity.

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