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eBay Premium Service Discounts not credited

By Chris Dawson November 20, 2016 - 10:50 am

We’re starting to hear from eBay sellers that they’ve not received the eBay premium service discount on their latest eBay invoices.

If your listings meet all the criteria, postage, dispatch time, returns etc and qualify for the discount then you should be getting a 10% discount on your final value fees. Some sellers (definitely not all) are reporting that they’re not getting their discounts and that eBay customer support have noted the error saying that it should be resolved as a high priority.

In the interim period, the chances are high that your full invoice amount will be debited from your bank account or credit card. Of course we fully expect that at some point in the future eBay will correct the error and give you a credit note against a future eBay invoice.

The trouble is that a future credit doesn’t help your cash flow, although a blessing in disguise is that this is the busiest time of year so hopefully your PayPal account and bank balances are looking healthy. For some the discount will only be a few quid, for others it’s potentially hundreds, thousands or even for mega sellers tens of thousands of pounds. Add it all up and eBay could have millions of unpaid discounts which should have been credited to sellers.

eBay haven’t had a good time with invoicing lately. It’s only a month since they had to email sellers saying that they’d billed final value fees incorrectly and now discounts aren’t being applied. We know that eBay is a phenomenally complicated platform and it’s very easy for you and I to sit back and say they should get it fixed but I’m going to say it anyway…

…It’s just not good enough to charge people incorrectly.

  • Toby
    7 months ago

    Yep, the eBay Premium Service discount is missing from our invoice, luckily its only around £200

  • David Brackin
    7 months ago

    The Premium Service Discount is showing correctly (I assume) on our November invoice, so not a universal problem.

  • Sioux Majores
    7 months ago

    Premium listing discount not applied to my November invoice. Just spoke to CS and told this is the first they have heard of a problem. I think not! Gave me a ticket number and a promise of a call back when resolved.

  • Ian Montgomery
    7 months ago

    Ours is missing. eBay customer service is compiling a list of affected customers but pretty bad show from eBay that we get notification from Tamebay before eBay.

    • Rachel
      7 months ago

      Yes just checked and mine is also missing! I have contact eBay support and they don’t have a solution at the moment.

    • james
      7 months ago

      that’s like 95% of ebay news.
      the only recent info i’ve had from ebay before tamebay was the
      “we’re charging you whatever we feel like next month” email.

    • Ian
      7 months ago

      Our has now been credited on the 21st November. We did prompt it by a call into the live chat function.

  • adam preston
    7 months ago

    Just contacted live chat to get this problem resolved

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