eBay and Amazon’s dire communications in the face of a problem [video]
Here’s the latest of our YouTube video round ups. It focusses on communication from the two big marketplaces, eBay and Amazon.
In the face of two problems (a fire at the Rugeley Amazon depot and a billing glitch at eBay) it seems to us that they haven’t focussed on sellers and I explore that and have a grumble.
The two stories in question are:
If Amazon and/or eBay applied the same standards to themselves in their interaction with Sellers as they expect their Sellers to achieve in their communication with customers, then Sellers would be much better informed, told more quickly about problems and have problems resolved much faster than now.
Our experience with Amazon this years is that as soon as a problem becomes difficult to resolve, then Seller Central staff just disengage and stop answering messages.
Happy Christmas !