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eBay GTC listings failing to renew after 30 days?

By Chris Dawson October 17, 2016 - 5:07 pm

We’re hearing that there may be an issue with Good til Cancelled eBay listings not automatically renewing at the end of a 30 day period.

Having noticed a large number of Good til Cancelled listings failing to renew daily for the past week, one seller called eBay a couple of times who said that they are aware of the problem. The seller tells us that they are losing quite a lot of sales history as unless they are relisted within 3 hours you lose the lot, watchers and history.

Have you noticed any of your listings failing to renew? If so is there something obviously awry with the listing that would cause it to fail?

  • Andy R
    9 months ago

    There have been general problems with the Ebay system for a few weeks now.

    This is probably one of them.

    See Ebay message boards

    • Dave P
      9 months ago

      Praying we don’t get hit by this. It is a long way back for any listings that get affected by this bug.

      Andy could you possibly link to any threads on the message boards? I just had a quick look and I couldn’t spot anything. Would be interested in reading more on it

      Ta

  • J
    9 months ago

    This has happened for years nothing new…

  • 9 months ago

    We’re in the process of setting up some automatic tests to flag these events up to customers/automatically relist as and when they happen. Should be possible to notify people within 15-20 minutes of listing ending so well inside 3 hours.

    Happy to provide that without charge whilst these issues are going on.

    Could really do with someone who’s being actively affected by it to test this with so get in touch if we can help.

    Matt

    Note (we’ll only be able to run these tests if you’re using Magento, Bigcommerce, Shopify, WooCommerce, 3dcart or Zencart with SKUs that match custom label field on eBay listings)

    • 9 months ago

      Just a quick update – we’ve completed the tests that we were putting together this morning. We’ve not found a single customer who appears to have been affected by this yet which either means we’ve missed something or that those affected are few and far between.

  • nick
    9 months ago

    seems to be one thing after another,i see paypal is having a major glitch too no email notifications being received

    • 9 months ago

      I’ve noticed the same thing with PayPal. For the last few days I’ve been getting payment notifications on items I’ve sold a day or two later. I’ve also noticed that often when I use PayPal’s multi-order shipping that the tracking number sometimes doesn’t get to the sales page on Ebay either, and it’s very disturbing to see that a day or two later, when it should have been posted. I just noticed 2 today.

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