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Linnworks introduce new price plans to include 24/7 support

By Chris Dawson September 6, 2016 - 2:18 pm

Linnworks featLinnworks are to change their price plans from Tuesday 13th September, although existing customers will have up until January 16th 2017, before they are required to move over to the new pricing plans.

Linnworks tell us that their analysis means around 35%-40% of their customers will see a price decrease. The flip side is that others will see no change or an actual increase in the fees that they pay.

This new pricing model, has been simplified and now offers only three plans instead of the previous six, and no longer limits users on support or functionality on either the PRO or Corporate subscription. All paying customers on this new plan will have access to unlimited 24/7 support, by means of phone, LIVE chat or the Linnworks ticketing system.

Linnworks Community Plan Linnworks Professional Plan Linnworks Corporate Plan

Free

1 User
50 SKUs
3 Channels

£120/mth billed annually or £150/mth

2 Users
Unlimited SKUs
Unlimited Channels
24/7 Support

£800/mth billed annually or £1000/mth

Unlimited User
Unlimited SKUs
Unlimited Channels
24/7 Support

The new Linnworks pricing model is based on usage requirements, where customers will pay for the number of users they wish to have access to the Linnworks system. The initial cost of a subscription will start at £150/mth for up to two users, with an additional £50/mth incurred for each additional user registered to the system. Customers who require 19 or more users will be charged a fixed rate of £1,000/mth, either with a PRO or Corporate plan.

Linnworks said “This pricing change ultimately reflects our customer’s requirements for both extended support and for no limitations on features, while further ensuring fair pricing, with no hidden costs and no commission charged on sales. Overall, Linnworks acknowledge that they must adapt to meet the complex needs of their customers businesses, going forward“.

How to delay a price increase/decrease

If you’re an existing Linnworks user, you can switch to a new plan immediately and access 24/7 support. Alternatively you can delay until the 16th of January 2017 if it keeps you on a lower price plan.

If you were thinking of signing up to Linnworks, sign up before the 13th of September and you’ll access the old price plans through the Christmas trading period right up to the 16th of January if you wish to.

Either new or existing Linnworks customers also have a sneaky option to hold the old price plans for a further year. If you pay up front annually for the next year’s usage, Linnworks will honour the contract. Again you would have to do this before th 13th of September should you wish to play the system.

All users, both existing customers and potential businesses wishing to utilise the Linnworks solution, can switch to a new price plan from the 13th of September should they wish to do so to access 24/7 support.

  • Tom
    9 months ago

    So what are the alternatives? Not interested in 24/7 support.

    • 9 months ago

      I don’t really like plugging ourselves on forums as it might offend some folks. But since you ask it would be negligent if I didn’t point out that Seller Dynamics is there for a free 30 day trial. Support is included. Worth a look – I’m sure the sales guys will give a sympathetic hearing to you.

    • 9 months ago

      StoreFeeder offers a free trial, fully inclusive support and free setup AND training.

      If you’d like an initial discussion I can be contacted at Karl@storefeeder.com or you can call the head office on 0115 784 2150. We are always happy to help and have a 5 star rating…

      Anyone feeling they’d like to look for an alternative, without the price rises or the hassle can generally get setup on StoreFeeder within a few weeks, with a complete hand-holding service to help you along.

    • jimbo
      9 months ago

      Am I missing something or isn’t storefeeder almost double the price of linnworks. Doesn’t seem like moving to storefeeder is a good option if you are trying to avoid a price increase.

    • 9 months ago

      HI Alex,
      Check out Veeqo.com and let us know what you think.
      I have been using the software for 2 years now, I used to be a Linnworks customer but I left because it was so buggy.
      I must say linnworks is very good with its integrations but painful to use.
      Now that they have increased their prices i see more of their customers will leave.

    • thomas
      8 months ago

      veeqo would work out much more expensive for me compared to linnworks if I do over 6000 orders a month! that’s how much I do in one (black friday) day.

    • 9 months ago

      Hi

      Give StoreFeeder a call, free setup and support on all packages. Their sales guys will be happy to speak to any unhappy Linnworks customers.

      Been using them for years, great service!!

      Ian

    • To echo Alex’s point, we wouldn’t usually grub around in such a manner, but we have two options for you Tom:

      Khaos Control – for larger PRO and Corporate Linnworks package customers, this is the complete solution for your multichannel business. We integrate fully with both Ebay and Amazon, as well as providing a fully featured API to completely integrate your eCommerce site(s) into the system. Our Sales guys can provide online and in-person demos and hook you up with a trial.

      Khaos Control Cloud – for Community and smaller PRO Linnworks package customers, this is our online stock control solution. Our free trial allows you to pick up and run with the software on any device, wherever you are. Running costs once you get into Month 2 are £12 per user, per month. Learn more at https://www.khaoscloud.com

      Best regards,

      Andy

    • ifellow
      9 months ago

      Hi Dave Chaos control cloud seems not to have intergrations with ebay/ amazon or magneto/Woocommerce, is this right ?

    • Hi ifellow,

      Khaos Control Cloud does not link into Ebay, Amazon or other marketplaces at the moment. We’ve put our experience into providing retailers with a robust stock control system initially.

      Order entry is really quick and simple and we know that the benefits with regards to customer experience, consistent stock control, being able to handle your promotions etc. do outweigh the additional keying element that this brings in.

      In addition, you’re getting a solution that includes all of the back office functionality in terms of Accounts, CRM, reordering, Fulfilment etc. that you need for no up front cost and only minimal monthly fees.

      Marketplace / Channel Integration will be available Q4 2017, if not sooner.

      Cheers,

      Andy

    • 9 months ago

      Hi Tom,

      Please take a look at the 247Commerce as a better alternative option. Which is cloud based and offers wonderful personalised unlimited support, users, orders, SKUs and market places.

      Many unhappy Linnworks users switched to this platform.

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

    • 9 months ago

      http://www.expandly.com £20 per month and 14 day trial. 30+ sales channels including:

      ebay
      amazon
      Etsy
      Shopify
      Magento
      WooCommerce

      Xero
      Royal mail

    • 9 months ago

      Hi Tom,
      Many eCommerce systems available in the market make very complex pricing plans and restrict businesses to grow making as non-profitable either ways. Hence you see the sudden increase in pricing structure by few e-commerce companies. Why do you want to tie down your business to a number of SKU’s, Orders, Market Places and Users when there is an unlimited cloud based solution available. 247Commerce provides cloud based multi-channel e-commerce platform with all the key features bundled in a single system. You can automate 90% of your daily tasks and can quickly go to new market places beyond eBay, Amazon and Website. Bulk listings is made so easier where Product description and images are automatically captured using ASIN, EAN, ISBN, UPC. We are integrated with all the major shippers & couriers in the UK and our Amazon Re-pricer is more intelligent and unique with an objective to win BuyBox and retain your profits all the time. Some of the strong differentiators and benefits we offer when compared to our competitors are

      • All in one (Inventory, Stock control, Listings, Order fulfilment, Re-Pricer, Reports)
      • Growth and profit guaranteed plan
      • Onboarding ; Onsite training and Go Live within 2 weeks
      • Unlimited services (SKUs, Orders, Market Places, Users, Support)
      • Personalised support (Live Chat, Email, Telephone, Site Visits)
      • Free Consultancy & Customisations
      • No Contract and 30 days’ notice

      Please visit our Website (www.247Commerce.co.uk) and book for an online demo. With the peak sale period about to start we will show you how to reduce 30% operational cost; double your profits and revenue before X-MAS.

      Many thanks,
      Raj Madabushi
      Business Strategy Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011
      Email raj@247commerce.co.uk || http://www.247commerce.co.uk

    • 9 months ago

      Have a look at http://www.cloudcommercepro.com – call NOW for a free no obligation demo

      * List and sell your products through multi-channels using one system
      * Minimize mistakes in picking, packing & shipping your products
      * Automate your labelling for customers and couriers.
      * Save £10,000s in staff wages and lost time by reducing manual processes.
      * Maximize your sales through your online shops, eBay & amazon
      * Help win the Buy Box on amazon through automated re-pricing
      * Increase your wholesale orders and keep your customers coming back to you
      * Synchronize your stock across multi-channels & automate your purchasing
      * Improve your customer service through a bespoke CRM
      * Provide bespoke reports chosen by you
      We also provide creative services including bespoke e-Commerce websites and designed mail shot templates that can be sent to individuals or groups of customers in minutes.

      There is even more to show you – take a look at our video, or if you want to book an appointment with our team, just reply to this e-mail and I can arrange a time to suit your needs.

  • Andy C
    9 months ago

    If anyone can offer good alternatives I would be interested to hear them. I will be paying an extra £80 per month for 24/7 support that I don’t need.
    Christmas may have come early for Linnworks competitors.

    • 9 months ago

      Hello Andy,

      Have you heard about Lengow?

      Lengow is the European leader in feed management. Lengow’s innovative SaaS solution allows online retailers to quickly and easily, centralize, manage and increase the visibility of their products distributed across online channels (marketplaces, comparison shopping engines, affiliate platforms, sponsored links, retargeting, social networks, etc.) worldwide.

      Feel free to conatct me if you would like to know more about us.

      Regards,
      Kamal Chhetri
      Kamal@lengow.com

    • 9 months ago

      Hi Andy, never good when a price goes up. Have a look at ourselves – Seller Dynamics. Give the sales team a call and they can talk you through what we do and if we would fit your needs. (Apologies for the self promotion.)

    • 9 months ago

      Hi Andy,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

    • Hi Andy C,

      As Alex and Kamal have suggested – and as I think you’re intimating – this is a chance to look around and make sure you’re on the best solution for you and your business.

      As I mentioned in my reply to Tom above, we have two solutions which may be of interest:

      Khaos Control – for larger PRO and Corporate Linnworks package customers, this is the complete solution for your multichannel business. We integrate fully with both Ebay and Amazon, as well as providing a fully featured API to completely integrate your eCommerce site(s) into the system. Our Sales guys can provide online and in-person demos and hook you up with a trial.

      Khaos Control Cloud – for Community and smaller PRO Linnworks package customers, this is our online stock control solution. Our free trial allows you to pick up and run with the software on any device, wherever you are. Running costs once you get into Month 2 are £12 per user, per month. Learn more at https://www.khaoscloud.com

      I hope these are of use and that you find the right alternate solution for you and your team.

      Best regards,

      Andy

  • Matt
    9 months ago

    I’m moving over to Veeqo, been with Linnworks since 2012 and we were at the limit of SKUs on our current plan so were going to be spending more either way. Seems to be good so far, a few things that could do with a little work but isn’t that the case with everything.

    • 9 months ago

      Hi Matt,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • Barbosa
    9 months ago

    Massive price hike by Linnworks – our costs will jump from £380 – £800 per month (if billed annually).

    At least they have a sense of humour, the email we received started “we are excited to announce our brand new pricing model”….

    I doubt many customers will share their excitement.

    • 9 months ago

      Hi Barbosa,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • James Barber
    9 months ago

    Wow, a 150% increase from £336/month to £850/month purely based on number of users.. ouch!

    • 9 months ago

      Hi James,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • James H
    9 months ago

    Proper kick in the nuts for Linnworks customers!

    I have been with them for years, it’s an OK product, not great, the support was good but is now dire!

    To be fair the only time we need to use support is when they, Linnworks change something or break something that messes things up for us!

    I would not mind a price increase, everybody is in business to make money but the amount and the way they have gone about it will just annoy customers, a shame really as customer loyalty is so important these days but they obviously don’t give a hoot. We can afford it but there are better alternatives out there now, this has given me the incentive to move systems.

    Good luck to them if they think they can get away with the price hikes. Looking at the reactions, I think they will be regretting it right now!!

    • 9 months ago

      Interesting point James, if the software is stable and works as it should, there would be little need for 24/7 support.

    • thomas
      8 months ago

      why are people upset to pay for 247 support?
      i regularly work in evenings and weekends on my eCommerce business.
      in fact linnworks carried a survey if users wanted it.

      http://blog.linnworks.com/new-model-to-align-unlimited-24/7-support-to-all-customers-at-a-fair-price

      findings from our recent support survey showing that 86% of you voted that access to 24/7 phone support, live chat and ticket support, would improve your Linnworks experience

      Damned if i do, damned if i don’t

    • 9 months ago

      Hi James,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • 9 months ago

    Any alternatives?

    • 9 months ago

      Hello Paw,

      Have you heard about Lengow?

      Lengow is the European leader in feed management. Lengow’s innovative SaaS solution allows online retailers to quickly and easily, centralize, manage and increase the visibility of their products distributed across online channels (marketplaces, comparison shopping engines, affiliate platforms, sponsored links, retargeting, social networks, etc.) worldwide.

      Feel free to conatct me if you would like to know more about us.

      Regards,
      Kamal Chhetri
      Kamal@lengow.com

    • 9 months ago

      Hi – ChannelAdvisor has been in this business for 15 years and our solution enables retailers and manufacturers to integrate, manage, and optimize their sales across hundreds of online channels including Amazon, eBay, Google, Facebook, Tesco, Walmart, La Redoute, CDiscount, and many more throughout Europe, the US, and globally. You can reach us at ukmarketing@channeladvisor.com or at 0203 014 2700 if you would like to discuss how we can potentially meet your needs.

    • Rick
      9 months ago

      Hilarious to see a plug for Channel Advisor on a thread where people are complaining about a system that’s too expensive.

      Channel Advisor – the company that wanted £8000 a year just to get me set up.

      No wonder they’re listed on Wall Street – fools and their money, huh.

    • 9 months ago

      Hi Rick,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

    • Hi Paw,

      As per my replies to Andy and Tom above, we have two solutions which may be of interest:

      Khaos Control – for larger PRO and Corporate Linnworks package customers, this is the complete solution for your multichannel business. We integrate fully with both Ebay and Amazon, as well as providing a fully featured API to completely integrate your eCommerce site(s) into the system. Our Sales guys can provide online and in-person demos and hook you up with a trial.

      Khaos Control Cloud – for Community and smaller PRO Linnworks package customers, this is our online stock control solution. Our free trial allows you to pick up and run with the software on any device, wherever you are. Running costs once you get into Month 2 are £12 per user, per month. Learn more at https://www.khaoscloud.com

      Best regards,

      Andy

    • 9 months ago

      Hi Paw,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • Graham
    9 months ago

    Totally agree with the above. Linn works have shown little or no interest in my requirements which their product perfectly suited when I first started to use but now because they won’t stop faffing with what works and concentrating on what doesn’t it’s almost obsolete for us.

    • 9 months ago

      Hi Graham,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • marc
    9 months ago

    Shocking decision from linnworks, perhaps a price increase was needed, but to treble our price is awful tactics, needless to say we will be moving away from their flakey servers, poor support and very bug ridden software. Proves there’s no loyalty in business the way they have treated their long standing customers.
    You sort of make do and work around bug ridden software if it’s cheap but now it’s not cheap but still bug ridden, shall be looking for alternatives asap

    • 9 months ago

      Hi Marc,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • James
    9 months ago

    This is a PR disaster for Linnworks and their customers are not happy.

    They posted this update in their forums and the there are 168 comments (so far) – mostly from extremely disappointed and angry customers.

    Linnworks.net is awful – using it is an absolute chore compared to the desktop version – there are so many things missing and or too cumbersome/not intuitive to setup. Unfortunately this seems to be their current focus. They have spent so long creating a system that none of their users like, they’ve abandoned developing their desktop version which is actually quite popular.

    • James H
      9 months ago

      I agree, we only use the Desktop version, they keep pushing the .net version but it simply does not work.

      Complete and utter disaster for them, not sure how they will be able to turn this around.

      I seriously looked at changing to a different system a few months back, there were 2 things holding me back, the hassle factor and the cost, now I only have the hassle to worry about as they have priced themselves out of the picture!

    • 9 months ago

      How does FREE setup service, FREE training and a great 5 star reputation for quality sound? Give StoreFeeder a call, we’ll be happy to help you join our growing number of happy clients…

  • Tom
    9 months ago

    We will pay approx 100£ more and probably wont use the “great” 24/7 support. Wont leave now as its Christmas time, however, first time Im actually going and start calling to their competitors.

    Not sure what you were thinking about, but there are others alternative out there.

    Good luck!

  • ifellow
    9 months ago

    Proper move of gI’ll posts and been with them 8 years or So.

    If you like a desktop app check 1stoporders and plenty markets is also an option but online only.

    Zen stores if you are stuck for 2d barriers and daily manifest while you work it out.

    People have invested a lot of time on this system to then get shafted.

    £120 + vat and no other options for entry service is not good

    Free package has been mulled and no other options.

  • Adam
    9 months ago

    Bonkers, I over see a number of linnworks accounts having been a linnworks partner. Today’s announcement puts one counts bill from £75 to £150 a month with no foreseeable gains in function. Another client goes from £370 a month to £1000! As they are already an enterprise customer they will get no extra functionality whatsoever for a £630 price increase. It’d be funny if it was April 1st, but they seem deadly serious! Looking at M2e to replace the smaller accounts, probably something bespoke for the larger one as its mostly inventory and order management. Oh yes, and .net is an absolute travesty they should be offering discounts for forcing spon us! *angry customer*

    • Dave
      9 months ago

      For smaller accounts I think 1stoporders or plenty markets make sense.

      If zenstores ever added stock linking I’d be there but good to keep for 2d barcode ability to fall back on as a backup.

    • 9 months ago

      I work for OrderHub and our solution sounds like it would be ideal for you.

      We support 2D barcodes and synchronise stock, with full support included in every package (unlimited users/webstores/marketplaces too) from just £40 per month we’re ideal for SMEs.

      Check out our reviews then sign up for a trial! :)

    • Dave
      9 months ago

      Hi Dave will for sure have a look.

      As seems faily prices and i have started to drop magento and started using Woo more recently too.

      As trails, it takes ages to configures a system and get 2D access via netdespatch etc.

      It also takes time to config printers and add stock.

      If you could increase trail for 30 Days this would let people commit to your platform via data entry and learning.

    • 9 months ago

      Hi Dave,

      I understand what you’re saying about setup which is why we introduced a setup wizard which can have your sales channels fully connected in your first 5 minutes of trial, fully ready to process your orders

      You seem familiar with the Netdespatch/2D barcode process – If you’ve been through this already then we can use the same credentials you already have and you could have the Royal Mail connection setup instantly

      I appreciate you would like a longer trial, but in reality we have 90% of our users fully setup before the 14 day free trial expires so we feel this is a good length. The remaining 10% tend to go over due to things outside of our control (Royal Mail delays as you mention for example). It also means people don’t put it off ’till tomorrow’! :)

      Hope to hear from you soon

    • Hi Adam,

      It sounds to me like we may be able to help, particularly with regards to the larger account you referred to as Khaos Control’s stock control and integration with Ebay and Amazon are all fully integrated and robust.

      You can learn more at https://www.khaoscontrol.com. Please give us a call if we can help.

      Best regards,

      Andy

    • 9 months ago

      Hi Adam,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

    • Alex
      9 months ago

      M2E Pro has a partnership programme for systems integrators. Talk M2E folks to see if this works for you? Also M2E Pro gives 60 days no obligation for new users and £10,000 a month free subscription which could interest SME’s too.

  • 9 months ago

    This is a great opportunity for anyone looking elsewhere to use the TameBay guide for alternatives.

    I’d also recommend checking reviews of other systems before going ahead – on Tamebay guide, Webretailer & Trustpilot.

    I work for ChannelGrabber and we offer free phone support on any package, including on the minimum spend £60 per month.

    Get in touch via sales@channelgrabber.com or 0161 711 0248 for more information.

  • Barbosa
    9 months ago

    Lots of Linnworks competitors on here looking to steal some business.

    Would be good to hear from someone at Linnworks, you’d think they’d be concerned by this.

    24/7 support??

  • ifellow
    9 months ago

    I think Linnworks has looked at eveyones profit reports within eBay and decided from there all their customers can afford this.

    Thats the way they are acting anyway

    • 9 months ago

      Hi ,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • 9 months ago

    StoreFeeder offers a free trial, fully inclusive support and free setup AND training.

    If you’d like an initial discussion I can be contacted at Karl@storefeeder.com or you can call the head office on 0115 784 2150. We are always happy to help and have a 5 star rating…

    Anyone feeling they’d like to look for an alternative, without the price rises or the hassle can generally get setup on StoreFeeder within a few weeks, with a complete hand-holding service to help you along.

  • Rick
    9 months ago

    Linnworks is a great system BUT they have MAJOR issues with their support.

    1. The instructions on getting everything set up are not clear. They do not use plain English but everything is cloaked in vague and meaningless technical terms.

    2. They then charge £80 +vat per hour if you want somebody to do an on-screen web chat with you to get things set up.

    3. Their support is based in Eastern Europe with people whose first language is not English so they struggle to communicate clearly on what is already a complex system

    If anybody has suitable alternatives I would be interested.

  • Yes as Barbosa said, this is a massive price hike. Reducing 6 to 3 is a selling technique to choose with less option. Linnworks may loose its customers due to their heavy price rates

  • 9 months ago

    Our software has often been seen as the next logically step up for businesses who have outgrown their current Linnworks package.

    If you are now looking for an alternative low cost multi-channel solution for your business on the back of this news, why not contact our team with your requirements on 01522 704083 or send an email to enquiries@orderwise.co.uk.

    Alternatively, we will also be exhibiting at the eCommerce Expo at the Olympia in London on the 28th and 29th September. If you want to come visit us and meet the team, you can find us on Stand E1370.

    • ifellow
      9 months ago

      An idea of entry level pricing would be nice @ Orderwise.

    • 9 months ago

      You can find out more about how our software is packaged on our dedicated pricing page here:

      http://www.orderwise.co.uk/orderwise-pricing/

      On that page there is also a price request form if you wish to receive an idea of pricing for an OrderWise solution based on the exact requirements of your business.

      However if you give us a call on 01522 704083, a member of our team would be more than happy to help with your enquiry.

  • Lee B
    9 months ago

    I’ve just had a little gander at Linnworks’ accounts. There is no way they can justify these new prices. They’re raking in cash at the moment as it is, so this friendly injection of what seems to be about 100% more revenue means they’ll probably be multi-million by the end of this year.

    • 9 months ago

      Hi Lee,
      Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

      Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

      Raj Madabushi
      Senior Business Consultant
      247 Commerce Limited
      12 Times Court, Richmond TW9 1AF
      Registered No. 07775662 in England and Wales.

      Cell:+44 75 o677 6554
      Tel: +44 20 8940 7011

  • 9 months ago

    Hi All,

    If you are looking for an alternative but better solution that can bring more flexibility, personalised support and guaranteed increase of sales.
    Please take a look at 247Commerce as they have most advanced cloud based multi channel system included with unlimited SKUs, Orders, Users, Marketplaces and Support.

    Their Amazon repricer is included and most intelligent and sophisticated algorithm in the market

    Raj Madabushi
    Senior Business Consultant
    247 Commerce Limited
    12 Times Court, Richmond TW9 1AF
    Registered No. 07775662 in England and Wales.

    Cell:+44 75 o677 6554
    Tel: +44 20 8940 7011

  • 9 months ago

    Good afternoon all,

    Just wanted to follow up on some of the comments here and give a point of contact for any further concerns. I’m Customer Experience Manager at Linnworks and thought that I might be able to assist with any questions there might be.

    The first thing I wanted to mention is that this isn’t an across the board increase on prices; we’ve completely changed the way that we price our product as compared to the options we’ve offered for the past 6 years. For some clients this will mean an increase, for others it will actually be a decrease, with an increase in the available services across the board.

    Up until now, we’ve never changed the pricing for existing customers over the past 6 years. This lead us to a position where we had businesses that have benefitted greatly from Linnworks (we typically see at least 70% growth in a businesses first year with us) who were paying the same prices we offered back when we were still a 4-man business with a platform to match. We’re now an 80 strong team with a platform offering huge range of integrations with marketplaces, websites and couriers.

    The intent behind this move is to both address problems with the old pricing model which our clients have raised with us over time, and also to provide the level of service that’s come to be expected from us in offering 24/7 phone, chat and ticket support to all our clients.

    If you’d like to discuss the changes with us and how they might affect you, we’re happy to assist. Feel free to reach out to our team on 0203 651 7045, or on info@linnsystems.com.

    • ifellow
      9 months ago

      Id been looking to move before this, the only think that kept me there was my familiarity and time invested setting up and learning the system…. MYSELF…

      My pricing DID get increased, and i continued to pay the increased rate. But this now takes things to far.

      Youve clearly seen peoples profit reports in Linnworks or something to be able to be so confident to customers being able to afford this and affordability is not even the issue here.

    • marc
      9 months ago

      So if we are paying more than we were that’s not a price increase? seriously we are not stupid, yes you’ve changed the pricing structure but we are paying more 3 times more, you can package it up how you like it’s a price increase.
      whilst most would agree that the price was good previously and it hasn’t risen doesn’t mean you can hit us all with the increases all in one go just to make up for it,
      a more sensible approach to your loyal customers wouldn’t have gone amiss, I’m very angry that we’ve invested so much time into linnworks buggy software over the years and put up with it due to the price but to hit us with such a large increase isn’t acceptable in whatever way you package it up.

    • Trumpton
      9 months ago

      Sorry, but you sound like the Chancellor Exchecor.

      Based on some of the increases that some people are experiencing ( up to 3 times ), Linnworks comes across as un-trustworthy company. To justify the increase on 70% increases in revenue is wrong. And to say that you have changed the way you price products, you forgot to mention you did your sums, and tell us how much more revenue you make out of it. People arnt stupid.

      All I can i say is take note. When M2epro made price increases a couple of years ago, justifiably as they lost their partner, they got it wrong, but rectified it immediately so the prices were fair to all.

  • Dan
    9 months ago

    I’ve used Linnworks for over 6 years and recommended it to loads of other businesses. It’s clunky but it works. This is just a kick in the teeth. Our monthly subscription (Professional) will go up by almost 80% and, if we add another user (making 3 in total), by an additional £50. This is absolutely outrageous.

    Our small business, like thousands of other Linnworks SME customers, don’t need 24/7 support plus we’re happy using the desktop system. There just seems to be a total lack of empathy with businesses of a certain size. These are the very businesses that got Linnworks to where they are today, from when they were a 4 man band.

    You should be respectful to people when you’re on the way up because you never know when you’ll meet them on the way down!

  • Dan
    9 months ago

    Anyone else been blocked on twitter by Artem at Linnworks? No doubt a pre-emptive move in anticipation of the massive **** storm heading his way!

    • 9 months ago

      Hi Dan,

      I have not blocked anyone on Twitter and would never do anything like that. That’s just not the way we do things at Linnworks. Unlike many other companies, we’re specifically decided to go public with this announcement and open up all venues for our customers to comment on, because transparency is one the core values of the company. I’m not sure exactly what has happened there with Twitter, but if you can provide more information on this then I’ll be happy to investigate this further for you.

      Best Regards,
      Artem

  • Linnworks User
    9 months ago

    Half of these comments are alternatives advertising their software/services;

    1 is 150 pound more than Linn with product, order and warehouse restriction!

    The others have no transparent pricing available.

    You may be angry at Linn for price increase however there are no real actual alternatives, all have restrictions or take % commission of your sales. There is reason you subscribed to Linn.

    • Ifellow
      9 months ago

      1stoporders, is cheaper as is order wise as is plenty markets to a level as is quite a few others.

      If you have a 100,000 turn over and the £150 package suits you, then fine. But u for one don’t have that.

    • ifellow
      9 months ago

      Linnworks Alternatives for people whom have been SHAFTED.

      1STOPORDERS – If you liked the desktop app, is far more streamlined and seems better but simplier interface will need some time getting used to. DB backup feature is there but backups maybe an issue.

      SEEMS AWESOME

      ORDERHUB- ALL CLOUD SEEMS AWESOME.

      PLENTYMARKS- FOR ME £15K Per Month makes alot of sense.

      Can anyone post feedback on these platforms. ?

  • Dan
    9 months ago

    Just spoken to Artem at Linnworks. Fair play to him, he spoke to me in depth for 35 minutes and explained why there was a need for price hikes. The Linnworks conference should be fun!!!

    • James
      9 months ago

      Are you able to share details of what was discussed? Would be interesting.

  • James
    9 months ago

    I’d love to know Artem’s views on Linnworks.net

    It seems to be hated by everyone. Now I know people hate change, get used to the change and then like the change.

    Except Linnworks.net has been around for a few months now – and is still hated by pretty much every Linnworks user.

    Linnworks has always been a restrictive solution – I’m sick and tired of the times I’ve wanted to do something, find that doing it is restricted – then speak to one of the team members to be given the answer that “many of our customers want these restrictions in place” – basically treating us like little children.

    Linnworks.net is terrible, I can’t use basic filters within the order screen without having to make specific tabs for each filter. Sometimes I just want to tick a box to filter orders from a channel or category. Linnworks.net makes this cumbersome.

  • Alex Podopryhora
    9 months ago

    2 pence from Alex @M2E Pro.

    @ Linnworks: keep up a good work and focus on customers who see REAL value in what you do. You have given a decent notice period and many would understand.

    @ “Angree customers”: multi-channel business is one of the most complex areas of SaaS. This is why there are not many choices and no decent “10$ per month” solutions around.

    For example: eBay makes changes every month literally and companies like Linnworks have to reinvest time and money to continue being on a top of these changes. Hard work with R&D – 24/7/365.

    For many sellers: it is a trade off between paying “fair fee” for the the system that is guaranteed to work for many years ahead vs “cheap imitations” (or clones) that will stop working at some . There will be now plenty “alternative” solution providers popping up here and there, but it is only the time that will show if these are worth what they advertise.

    Try to evaluate if you are using your multi-channel system to the full extent? Focus on revenue growth not cost. Get Support to review/advise/ train your staff?

    hope I did not offend anyone. If so, please accept my sincere apologies.

    N.B. none of above represents opinion of M2E Ltd, everything is IMHO

    regards, Alex

  • 9 months ago

    At £120 per month at current UK minimum wage rates (for example purposes at 25yrs+ £7.20) is around 16.5 hours work/labour cost per month. If it saves you that or more it’s worth it and don’t forget the amount of additional hours you will spend implementing a new system and any glitches/training time also.

    I don’t promote any single solution but the above should always be taken into consideration before changing to another solution provider. :-)

  • Joe
    9 months ago

    Well this turned into a spamfest didn’t it?

  • 9 months ago

    As a volume licence holder with Linnworks we may be able to offer subsidised prices as part of an overall outsourced fulfilment package – email enquiries@3p-logistics.co.uk for more details.

  • 9 months ago

    Many eCommerce systems available in the market make very complex pricing plans and restrict businesses to grow making as non-profitable either ways. Hence you see the sudden increase in pricing structure by few e-commerce companies. Why do you want to tie down your business to a number of SKU’s, Orders, Market Places and Users when there is an unlimited cloud based solution available. 247Commerce provides cloud based multi-channel e-commerce platform with all the key features bundled in a single system. You can automate 90% of your daily tasks and can quickly go to new market places beyond eBay, Amazon and Website. Bulk listings is made so easier where Product description and images are automatically captured using ASIN, EAN, ISBN, UPC. We are integrated with all the major shippers & couriers in the UK and our Amazon Re-pricer is more intelligent and unique with an objective to win BuyBox and retain your profits all the time. Some of the strong differentiators and benefits we offer when compared to our competitors are

    • All in one (Inventory, Stock control, Listings, Order fulfilment, Re-Pricer, Reports)
    • Growth and profit guaranteed plan
    • Onboarding ; Onsite training and Go Live within 2 weeks
    • Unlimited services (SKUs, Orders, Market Places, Users, Support)
    • Personalised support (Live Chat, Email, Telephone, Site Visits)
    • Free Consultancy & Customisations
    • No Contract and 30 days’ notice

    Please visit our Website (www.247Commerce.co.uk) and book for an online demo. With the peak sale period about to start we will show you how to reduce 30% operational cost; double your profits and revenue before X-MAS.

    Many thanks,
    Raj Madabushi
    Business Strategy Consultant
    247 Commerce Limited
    12 Times Court, Richmond TW9 1AF
    Registered No. 07775662 in England and Wales.

    Cell:+44 75 o677 6554
    Tel: +44 20 8940 7011
    Email raj@247commerce.co.uk || http://www.247commerce.co.uk

    • James
      9 months ago

      Went to the website – saw no pricing information. Won’t consider.

      Please can companies like yours give indicative pricing – I don’t have time to book demos, speak to people, email people just to get an idea if something is within my price range.

    • 9 months ago

      Hi James

      Please can you let me know your email address so I can reply you pricing details. We don’t simply throw a rigid system at our customers and make money without creating true value.

      Happy to assist you further

      regards
      Raj

  • Jenson1973
    9 months ago

    Funny – a lot of useful comments seem to have been “moderated” – shame.

  • jimbo
    9 months ago

    Has any one heard of 247Commerce? They specialize in being annoying. Their lack of transparency is also excellent.

    • ifellow
      9 months ago

      No pricing on their page but loads of spam on this one. ! (Also without pricing)

    • 9 months ago

      Hi iFellow,

      Please can you let me know your email ID or contact details so I can provide more details about 247CloudHub.

      regards
      Raj

    • jimbo
      9 months ago

      Why not just make the details public Raj?

    • 9 months ago

      Hi Jimbo

      Please can you let me know your email ID or contact details so I can provide more details about 247CloudHub.

      regards
      Raj

    • jimbo
      9 months ago

      Raj . put the details on you website.

  • Danny
    9 months ago

    WoW this is a sales board gone mad… for my 2p i can highly recommend the guys over at Seller Dynamic. Been using the system for about a year now…

    All working great. Granted very very annoying that they don’t share future plans with the customer, so you never know what changes are going to happen, or in what order, but the system overall for what you pay. Very good!

  • 9 months ago

    There are a lot of people who will get their plan cheaper but there are some (who are typically the ones who have been with LW for a long time) who will see an increase. (due to LW never increasing their pricing for existing customers)

    I did a video on my thoughts about it and the Pro’s & Con’s , I do waffle on a bit but it really came down to this.

    Link to the video: https://www.youtube.com/watch?v=vGPfSpIn9qY

    Pricing for some will be a hit but existing customers won’t have to change pricing until after xmas and you can technically take a 12 month sub on your current plan until the 13th September.

    They still don’t take commission and they have a 30 day rolling agreement, so I think they are still highly competitive.

    I would also say to existing customers who may have issues with the new pricing to talk to them, they aren’t a massive investor backed cooperation and they’re decent people.

    • James
      9 months ago

      Charlie

      I actually think the fact that they are not investor backed is a problem. Having investors makes them accountable to poor decisions.

      I invest in many tech startups in London and the attitude these businesses have is far better than Linnworks.

      I suppose that is why many of them scale into much larger businesses very quickly. Linnworks space is ripe for attacking – it runs like a dinosaur and has lost its ability to be nimble and customer facing.

    • thomas
      8 months ago

      having investors makes them hike up the prices to increase cashflow so easier to sell to a larger fish when investors want to cash in. as an example look at brightpearl, it is a multichannel solution which connects to amazon ebay magento etc.
      it was less than £50 per month a few years. now it’s £250 a month with 3 users plus £100 per extra user.
      http://info.brightpearl.com/pricing

      you can see previous pricing here:
      http://tamebaynew.wpengine.com/2014/10/brightpearl-adjust-pricing-plans.html

      makes linnworks look like a bargain!

  • Jay
    9 months ago

    Noticed someone mention Expandly was only £20 so I checked it out. I didn’t understand how they could be so cheap so emailed them and this is what they said:

    With the change from traditional software to cloud based SaaS models, it is not only the features and efficiency that improves but the benefit is that pricing models have also evolved over the last few years.

    The future of SaaS models are clearly with low-price-high-volume subscription offerings as explained https://www.zuora.com/vision/subscription-economy/ and below are examples of highly successful companies to prove this model works:
    Xero https://www.xero.com/uk/
    Zuora https://www.zuora.com/
    Zoho https://www.zoho.com/
    Subscrobe HR http://www.subscribe-hr.com.au/
    Deputy https://www.deputy.com/

    I hope this helps to put any concerns over our price strategy to bed.

    They look very promising to me to me so I’ve signed up to their trial!

    • Alex
      9 months ago

      @Jay: you do understand that these guys are comparing apples to oranges? none of the SaaS systems they mentioned are proper multi-channel vendors. Most are generalists making their target market much larger and thus marginal cost lower. Completely different industries. I surprised they did not offer some Apple Store app examples priced at 0.99c :-)

    • Ifellow
      9 months ago

      I think you missed the point here as they themselves are a multichannel vendor, why would they need to mention others!

      I tried this platform and it’s good enough, I didn’t prefer it due to difference from linnworks inventory linking. If u had however started off with expandly I guess it would not have been an issue. As all my data would already be entered.

    • Alex
      9 months ago

      Mid-level software engineer costs £3,000 per month, front end developer is another £3,000; let’s say we add few more junior engineers at £2,000 each and include some basic office expenses (support, testing, etc).So the best “all in all” running cost comes to £12,000 per month. To develop some cheap & basic clone of Linnwors will take those 4 talented individuals (vs 80 full-time professionals @ Linn) around 5-6 months. So we are talking about £60,000+ debt and £12,000 monthly cost of running the show after that. Now, the maths is simple: 12,000/20=600 users just to break even and not counting initial investment of 60K (mortgage deposit, 3F’s loans, or a free labour if some of those engineers are shareholders). Linn has 4-5K users, Channel Advisor has another 4-5K. Both have been around for 10 years or more. I doubt that £20 operator can reach 1K users after 1 year in business. So, they have to keep working 60-70 hours a week and telling stories about “technology advances, innovation, trends, etc” in order to survive and gain as much user mass as possible. If they don’t manage to do that, then it’s all over. At some point “£20” may turn “£30” (inflation), then “£40” (think of another excuse), then – you name it.

    • ifellow
      9 months ago

      I read about 5 words of you comment,

      The government recommends MOT Stations charge around £55 per mot.

      I pay £35/£40 all the time, and they are available for a lot less. Its called competition, get over it.

    • Alex
      9 months ago

      Well, MOT is a test , not a manufacturing process. If a garage has spare capacity then they can do MOT for as little as even £10. This is not called competition, I am afraid, this is called opportunity cost :) in addition to that, by attracting customers with cheap MOT, this garage can sell other services or parts. This is called cost of acquiring a new customer. So your example is nothing to do with competition.

    • Ifellow
      9 months ago

      @ Alex

      Plenty markets = 150 employees

      For me cheaper than linnworks.

      Is that also called opportunity cost, because they have spare capacity.

      I think linnworks will have alot of that soon as well.

    • ifellow
      9 months ago

      I did a trial of expandly, when linnworks had a major issue with amazon database which took 2 weeks to fix about a month or so ago and its good. But it wants you to enter listing details into its own system, which is really time consuming and we want to list ourselves.

      We only want dispatch, inventory tracking with out the needs to have to enter full listings details into expandly. If it wasnt for this hassle i would of good for it. Linnworks inventry linking is much better even if its a rip off and the company offer rubbish support. I guess all the beta testing has paid off in that regard.

      This was the only reason i throught it was not suitable.

      I will be using 1stoporders i think, they are in 2 weeks going to introduce a system that backs up the database automatically, its a desktop app which people prefer as they tend to be faster.

      Its affordable on a year subscription £259.95 and they seem to be pretty awesome themselves.

      I guess if we all migrate to them, perhaps they will decide to also do a ‘LINNWORKS’

      However i will also look at orderhub and plenty markets.

  • 9 months ago

    Free Unlimited Multiuser eCommerce Order Management Suite.

    Full source and SQL: https://intrabuild.co.uk/

    Works with XAMPP on Windows or Mac, works best with LAMP and direct attached printer.

  • James Holton
    9 months ago

    Well surprise, surprise, another busy Monday morning and Linwworks has crashed out again!

    We have hundreds of orders to get picked and packed, it crashed out 15 minutes ago and none of us can do anything.

    Do you think they will fix these daily crashes with all their extra income??

    It is well beyond a joke now, it could be such a good system but is is so infuriatingly unreliable that we certainly could not recommend it to anybody now. This and the price increase just reinforces that we have to look for a better alternative.

    • James Holton
      9 months ago

      Even the on-line support system is down so we cannot get any help or indication how long we have to pay our staff to do nothing, again thanks to Linnworks.

    • Tom
      9 months ago

      Same here James. It seems they can not get the basic stuff right at all. As far as we can work out its some new login service and its not worked since they implented it, hence its constantly crashing and kicking us out. From comments on their blog it seems they actually do not test any of the patches they push out.

      Unfortunately from some short demo’s we have not found any that offer the basic function’s we need, that is order syncing and despatch via Royal Mail, DPD and Parcelforce and purchase orders.

    • James Holton
      9 months ago

      Just had a reply on another forum from them and they say it is because of the nationwide BT outage??

      How come everything else is working OK?

    • Tom
      9 months ago

      Look at the comments on the blog… they said its nationwide but its obviously not.

      BT’s status page says infinity is down in the 0203 area (linnworks area).

      Are they seriously using a BT infinity line for the login servers?!

    • ifellow
      9 months ago

      This is getting shameful !

    • LW User
      9 months ago

      ‘Colindale – 0203, 0208 (estimated clear date 15/09/2016)’

      Surely Linnworks should have a back-up connection? This is ridiculous.

  • LW User
    9 months ago

    Linnworks are saying that it is working, on their status page. But it isn’t.

    We have hundreds of orders which will now arrive late, and our defect rate will be damaged. Will be seeking compensation from LW.

    Is anyone able to log-on?

    • Craig
      9 months ago

      No we cannot log on either. No ETA is the response from support.

    • Dal
      9 months ago

      Same here, cannot get logged into the system , been waiting all day.

  • LW User
    9 months ago

    Its down down and now getting down in my nerves.

    100s of orders to ship..

    Can’t believe they do not have a backup connection

  • LW User
    9 months ago

    Starts working at 5pm, great… Just in time so that we cannot dispatch 200+ orders. At least we were able to manifest!

    Luckily we managed to print 1000+ before it went down. At least its not all bad.

    Will be pushing for compensation, regardless of who’s fault the outage was.

  • 9 months ago

    Dear Friends,

    At eBusiness Guru, we have been working with Linnworks for nearly 5 years, helping businesses to implement and get the most from both the system and other automation tools, in order to get a competitive edge over their competition.

    When we first started looking around for a multi-channel software provider many years ago, as a company we wanted to make sure that whatever solution we chose would be:

    1) Cost Effective
    2) Feature Rich
    3) Scalable

    We contacted all of the leading members of the multi-channel seller software community – eSellerPro, Volo, Channel Advisor, Channel Grabber, Orderwise and Linnworks. While each one had its own pros and cons, out of them all, only Linnworks ticked all of the boxes.

    I must admit, the user interface for Linnworks desktop wasn’t impressive, but the functionality itself was. The fact that there was no restriction on order volumes, unlimited products, no commissions, over-shadowed any other limitations Linnworks had.

    I found the Linnworks team to be very helpful and welcoming. We later expressed our interest to become a reseller of Linnworks, and Artem and Fed gave up their valuable time to listen to our requirements and concerns.
    I have worked in the software reseller & distribution industry for over 10 years, but this was the only company who wasn’t interested in the revenue numbers we brought to the table. Instead, their main requirement was which infrastructure we would put in place to handle the support of our Linnworks clients, as well as which SLAs we would follow, to meet client expectations. All of this gave me lot of confidence that Linn Systems were a customer-focused group. and that’s who I wanted to work with. Our agreements are structured to ensure we maintain a high standard of customer service, and we accepted it because it was a win-win situation for all the parties involved – Linn Systems, eBusiness Guru and the customers.

    Years have gone by since that first agreement, and Linnworks (and Linn systems) has grown significantly. One thing hasn’t changed, however, which is that their core ethics still remain, helping SMEs to grow their online business, by providing a world class solution at a cost effective price.

    As we all know technology moves fast, and as business owners we always want the best of the best at a reasonable price. That said, we can’t foresee all of the possibilities, as we only have so much time and energy, and that’s why we work with partners for some areas of our business.
    Linnworks as a partner accepted this responsibility, and they started working on the next generation of their multi-channel software two and half years ago. This was Linnworks.net.
    When I first heard about this, I was shocked, because I love Linnworks desktop – It’s what I have used from day one, and facing a change like this can be distressing.

    So I requested an urgent meeting with Fed and Artem, to explain how horrible their decision was. I travelled from Manchester to Chichester, and they were kind enough to agree to see me on very short notice.
    I came ready with my list of complaints; the things that linnworks.net can’t do, the new pricing structure which they were introducing, and basically explaining that I felt they had made a bad decision…. My prices were going to increase by 75%, which meant it would be impractical for me to continue to work with Linnworks!
    For a good hour and a half, I expressed my disappointment about their strategy for Linnworks.net, as well as their pricing updates. I wanted them to make immediate changes and go back to where we were few months back.

    Fed and Artem both listened, and made notes of my comments. They then explained why it was important as business that we accept the changes.

    I have tried to put their explanations in non-technical language here:
    1) We all agree that online tools are the future, and it is no longer a part-time business for the majority of us who sell online.
    2) The technology used to create and maintain Linnworks desktop is more than 7 years old, and one day it will break in such a way it’s no longer feasible to fix it.
    3) If we don’t move to a new house sooner, rather than later, this house will collapse and we’ll be trapped inside it.
    4) I agree that the change from Linnworks desktop to Linnworks.net has not been smooth. Things are not going as expected, but some of this is beyond anyone’s control, and we have to remember this, no matter how scared or angry we might be.
    5) Linnworks.net is no longer just a piece of software. With growth and changes that started in Linnworks Anywhere, it is now a platform for multi-channel businesses. Its foundation is strong enough that it regularly handles thousands of orders for thousands of customers without any downtime.
    6) Adding new marketplaces or couriers is no longer a restriction. The development for this can soon be achieved in days, not months as the work the team have put in starts coming to fruition.

    As an established and responsible member of the Linnworks family, I would humbly request that we all calm down, and wait for Linnworks Academy, where most of the doubts will be cleared. This is the time when Linnworks most needs our support. They’ve supported us for so long, we should in turn support and encourage them to give us what we asked them for all along – a world class solution for the needs of our businesses.
    I agree one should have the right to express our disappointment, but don’t make fun of them. If you look around, there is no cheaper option out there. Remember, all of the companies out there need to make money, and even with this price increase, in my eyes Linnworks is the most cost-effective solution, with the most transparent and progressive pricing.

    I am organising an open discussion event on the evening of the last day of the eCommerce Expo, 29th Sep 2016, between 6 and 8, at our offices at Stanmore Business & Innovation Centre, Stanmore Place, Honeypot Lane, London, HA7 1BT, where we will all be able to talk, and express ourselves to the Linnworks team. If you would like to come, or are going to the Expo and can stay in London afterwards, please fill out this form to get a chance to raise your concerns and work this out as professional business people, in person – not on Facebook. My team and I look forward to seeing you there.

    Regards
    Tejas Dave

    • thomas
      8 months ago

      Dave, what form to fill in?

  • LW User
    8 months ago

    Linnworks is down AGAIN.

    Ridiculous

  • James Holton
    8 months ago

    Yes, just been out of the office for a couple of hours, come back and find nobody has been able to pack any orders all afternoon.

    We cannot login via desktop or .net, it is a complete farce!

    No doubt they will be blaming the full moon or something just as ridiculous again!

  • James
    8 months ago

    Linnworks still down at 18:10.

  • James Holton
    8 months ago

    Yep, Just waiting in the hope it will come back online in time to get some orders packed and loaded into our cars and we will take them to the sorting office and couriers ourselves. Anything to avoid the hassle we are going to get from customers not to mention getting told off by Amazon and Ebay for late dispatch.

    It’s not just inconvenient for LW customers, it I damaging to their customers businesses.

  • thomas
    8 months ago

    alternative to using a cloud based system like linnworks is to use a locally installed system such as orderwise or khaoscontrol.

    both cost systems cost a minimum of £10000 plus extra charge per user and module.
    also need to invest in a DB sql server and hardware server for it.
    if your company is doing over a £1-2 million than it is worth looking at these systems. i would prefer to look at orderwise over khaoscontrol due to the fact they are always increasing their staff headcount and documenting new features in their newsletters. gives you confidence in using them.

    • 8 months ago

      Agree, the best way for you system(s) to ‘talk’ to the internet is with standard web languages. This can be securely achieved with a simple *nix box on your local network.

      For many small businesses the TCO for a server system will be £0.

      There is at least one multiuser, unlimited, free, browser based order management system that can be installed on a local network.

    • thomas
      8 months ago

      i looked at the Intrabuild website
      it reminds of the apache http server website from the last century.
      i think it needs much more work on it before it is “user friendly” for the average non-technical amazon/ebay seller who doen’t even know what XAMPP or LAMP means.

    • 8 months ago

      thanks thomas.

      Yes, certainly complicated to set up as well as being technically weak and inherently insecure.

      For a small team on a local network looking for a stepping stone, it’s pretty good value for money :)

      Xampp is quite well documented btw.
      If you’re already LAMP, the installation would be trivial.