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Hermes money back Christmas guarantee

By Chris Dawson September 18, 2016 - 10:30 am

Hermes SantaHermes have announced that its money back delivery guarantee will return for a fourth year this Christmas. The Hermes Christmas Promise helps retailers to avoid disappointing customers by guaranteeing that all online purchases will be delivered before Christmas Day.

It assures that every parcel entering the Hermes network by 23.59 on Wednesday 21st December, and bearing a UK mainland address, will have a least one delivery attempt made otherwise Hermes will refund the delivery charge.

Hermes announced an £18m investment in technology to prepare for Christmas 2016 after adding an extra million parcels a day capacity just before last Christmas. Their parcel business is expanding fast with a new £31m facility already under construction in Rugby.

Martijn De Lange, Chief Operating Officer at Hermes, said: “By making this commitment again, we are guaranteeing that customers will receive their presents in time for Christmas. Throughout peak 2015 we processed a total of 30.3 million parcels, with an amazing 1.4 million parcels processed in just 24 hours. This is a 24% increase on 2014 and we fully expect that number to rise this year. We are constantly investing in our network and infrastructure to withstand the increase in parcels and to ensure both customers and retailers enjoy the peak season”.

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