eBay Concierge: Targeted support trial for selected UK, US, DE, AUS sellers

By Chris Dawson September 14, 2016 - 12:45 pm

eBay want to know if by offering you more tailored targeted individual support would it help you unlock your full potential and grow. To find out they are piloting eBay ‘Concierge’ which will kick off in October.

eBay Concierge is a customer service pilot involving a small fraction of eBay’s customer base in key markets. A small number of UK sellers will be included and notified via email. Some of eBay’s most regular shoppers will also be included.

The Pilot is pretty small (in terms of total sellers involved) but will run across multiple markets: UK, US, Germany & Australia

What is being tested in the pilot?

It’s all about partnering with sellers to grow their businesses, so it will involve things like proactively contacting customers if we spot issues, with the aim of keeping accounts and listings in good order so that sellers’ businesses can thrive.

The pilot will also involve a trial of a more personalised support approach – including quick and easy access to enhanced online & phone support.

If invited should you take part?

Sellers selected for consideration in the trail are now being contacted. We would all love to have a dedicated eBay account manager or, you tell us, at least to pick up the phone and not end up speaking to someone in Manilla – the Dublin team is generally the people Tamebay readers tell us they prefer to speak to.

With your preferences in mind if you’re invited to participate in eBay Concierge we’d highly recommend you accept and take full advantage. Having eBay pro-actively keep in touch and assist you with your account can only be a good thing.

  • dbl
    10 months ago

    Interested to hear more about this

    10 months ago

    either they like us or they think were in need of help, as we have been invited on 2 ids

  • Danny
    10 months ago

    I’ve been invited on all 3 accounts (business, buying and personal). I’ve accepted but there’s no more information at present. We shall see! Danny

  • Steve
    9 months ago

    Looks like they are plenty of us who “need help” just got the invite on 3 IDs

  • Gemma
    9 months ago

    We’re also in….

  • Steven
    9 months ago

    No invites for me :-(

  • Richard
    9 months ago

    We got a black envelope with a shiny embossed gold ebay logo on it today. It just says Welcome to ebay Concierge and then very little info inside. I’ll look forward to see what they’re offering!

    • 9 months ago

      Ditto – just a flashy marketing pack but no way to contact eBay to accept it etc

  • 9 months ago

    We also got a black envelope with a shiny embossed gold ebay logo on it today. It just says Welcome to ebay Concierge .
    Sounds inviting…

  • glenn
    9 months ago

    got one also this morning , looks great card , even my kids where impressed when they seen it back from school today , but at the same time just lost my ebay premium seller badge due to late postage 4.5 seller dashboard , my first complaint is change estimated delivery times to 4/5 days , had recorded 1st class taking 10 days to be delivered so i dont understand why i should be punished for royal mail bottle necks

  • Julius Oliveti
    9 months ago

    Just received the nice black envelope with the invite too. :)

  • Julius Oliveti
    9 months ago

    Jus spoke with them for the first time today. these are all in Ireland, all the best agents and the general feeling is they are offering a really good service. It was started yesterday.

  • Nick W
    9 months ago

    I spoke to them today too, about a rather complex fraud issue/buyer. I was fully prepared for an hour of being passed from pillar to post and not getting the outcome I desired. I was most surprised when my issue was dealt with conclusively in my favour, within two minutes of dialling the number.

    Very impressed. Let’s hope it’s here to stay?

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